Aimbridge Hospitality
Residence Inn Atlanta Midtown - Front Desk Agent
Aimbridge Hospitality, Atlanta, Georgia, United States, 30383
Residence Inn Atlanta Midtown - Front Desk Agent Address 1365 Peachtree Street, Atlanta, GA, 30309
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine. KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem‑Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs. Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed. EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following: Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION:
This Residence Inn is 5 minutes’ walk from the nearest Metro and less than a mile from Atlantic Station. It features a fitness center and free Wi‑Fi throughout the hotel. Every spacious suite features separate living and sleeping areas, as well as a fully‑equipped kitchen. All rooms have satellite TV, air conditioning and a well‑lit work desk. Breakfast is served each morning and the hotel also offers room service facilities. There are numerous restaurants and cafés within a few minutes’ walk of the hotel. Paid hotel garage parking is available. Residence Inn Atlanta Midtown 17th Street benefits from a central location, just 1 miles from Atlanta Botanical Gardens, and less than 2 miles from Georgia Institute of Technology. Residence Inn Atlanta Midtown 17th Street is 10 miles from Atlanta International Airport.
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The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine. KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem‑Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs. Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed. EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following: Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION:
This Residence Inn is 5 minutes’ walk from the nearest Metro and less than a mile from Atlantic Station. It features a fitness center and free Wi‑Fi throughout the hotel. Every spacious suite features separate living and sleeping areas, as well as a fully‑equipped kitchen. All rooms have satellite TV, air conditioning and a well‑lit work desk. Breakfast is served each morning and the hotel also offers room service facilities. There are numerous restaurants and cafés within a few minutes’ walk of the hotel. Paid hotel garage parking is available. Residence Inn Atlanta Midtown 17th Street benefits from a central location, just 1 miles from Atlanta Botanical Gardens, and less than 2 miles from Georgia Institute of Technology. Residence Inn Atlanta Midtown 17th Street is 10 miles from Atlanta International Airport.
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