Hilton Worldwide, Inc.
Lobby Ambassador - Waldorf Astoria Monarch Beach Resort and Club
Hilton Worldwide, Inc., Dana Point, California, United States, 92629
Job Description
Lobby Ambassador - Waldorf Astoria Monarch Beach Resort and Club (HOT0C2VH)
Job Number HOT0C2VH
Work Locations Waldorf Astoria Monarch Beach Resort & Club 1 Monarch Beach Resort North Dana Point 92629
The award‑winning Forbes 4‑Star and AAA 5‑Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a
Lobby Ambassador
to join the Front Office Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid‑back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150‑foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in‑room dining.
The Lobby Ambassador plays a key role in creating a warm and welcoming environment for all guests entering the hotel. As the face of the property, this individual ensures a seamless arrival experience by greeting guests, offering assistance, and providing information to enhance their stay. The Lobby Ambassador acts as a liaison between guests and hotel departments to ensure personalized service and guest satisfaction.
Key Responsibilities
Greet all guests entering the lobby with a warm, professional, and friendly demeanor.
Proactively engage with guests to provide assistance, directions, and information about hotel services, amenities, and local attractions.
Coordinate with Front Desk, Concierge, and Bell Services teams to ensure smooth guest experiences.
Monitor lobby activity to anticipate guest needs and ensure a clean, welcoming environment.
Assist with VIP arrivals, group check‑ins, and special guest requests.
Maintain knowledge of hotel services, promotions, events, and current happenings in the area.
Provide support with luggage handling, transportation arrangements, and other guest needs as appropriate.
Build rapport with frequent guests and recognize returning guests to foster loyalty.
Maintain visibility in lobby at 80% of shift, supporting all Front of House operations and team members.
Maintain flow of lobby traffic and mitigate congestion.
Provide attention and service to guests waiting in line, action requests when possible.
Classification:
Full‑Time
Shift:
Various – must be available to weekdays, weekends, and holidays.
Pay Rate:
The pay rate for this role is $25 per hour and is based on applicable and specialized experience and location.
What are we looking for?
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Job Number HOT0C2VH
Work Locations Waldorf Astoria Monarch Beach Resort & Club 1 Monarch Beach Resort North Dana Point 92629
The award‑winning Forbes 4‑Star and AAA 5‑Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a
Lobby Ambassador
to join the Front Office Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid‑back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150‑foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in‑room dining.
The Lobby Ambassador plays a key role in creating a warm and welcoming environment for all guests entering the hotel. As the face of the property, this individual ensures a seamless arrival experience by greeting guests, offering assistance, and providing information to enhance their stay. The Lobby Ambassador acts as a liaison between guests and hotel departments to ensure personalized service and guest satisfaction.
Key Responsibilities
Greet all guests entering the lobby with a warm, professional, and friendly demeanor.
Proactively engage with guests to provide assistance, directions, and information about hotel services, amenities, and local attractions.
Coordinate with Front Desk, Concierge, and Bell Services teams to ensure smooth guest experiences.
Monitor lobby activity to anticipate guest needs and ensure a clean, welcoming environment.
Assist with VIP arrivals, group check‑ins, and special guest requests.
Maintain knowledge of hotel services, promotions, events, and current happenings in the area.
Provide support with luggage handling, transportation arrangements, and other guest needs as appropriate.
Build rapport with frequent guests and recognize returning guests to foster loyalty.
Maintain visibility in lobby at 80% of shift, supporting all Front of House operations and team members.
Maintain flow of lobby traffic and mitigate congestion.
Provide attention and service to guests waiting in line, action requests when possible.
Classification:
Full‑Time
Shift:
Various – must be available to weekdays, weekends, and holidays.
Pay Rate:
The pay rate for this role is $25 per hour and is based on applicable and specialized experience and location.
What are we looking for?
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr