Bank of America
Business Control Specialist - Financial Center Operations Outreach
Bank of America, Chandler, Arizona, United States, 85249
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Responsibilities
Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards
Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation
Complies with controls and Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success
Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting
Skills
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research
Required Skills
Analytical, problem‑solving, strong client service skills
Ability to effectively juggle multiple high priority activities concurrently
Build relationships and think critically about people, process and technology opportunities for future improvement
Effectively manages the call management with efficiency and customer focused approach
Basic Skills – MS Office Suite: Word, Excel, PowerPoint, and SharePoint
Demonstrate excellent verbal, written and listening skills, knowledge of products and services, integrity and ability to work as part of a team with experience in a financial center environment
Demonstrate a cooperative and professional work attitude
Strong organizational, time management and teamwork skills
Strong analytical, negotiation and problem‑solving skills
Attention to detail and follow through on assignments ability to effectively elevate issues in an appropriate manner
Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge
Work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others
Understand and demonstrate cultural awareness, integrity and ability to work as part of a team
Desired Skills
Customer Service and/or call center experience preferred
Individual typically has 5+ years of experience in banking
Strong interest in process improvement, cross-line of business partnerships, and managing risk
Shift 1st shift (United States of America)
Hours Per Week 40
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Responsibilities
Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards
Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation
Complies with controls and Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success
Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting
Skills
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research
Required Skills
Analytical, problem‑solving, strong client service skills
Ability to effectively juggle multiple high priority activities concurrently
Build relationships and think critically about people, process and technology opportunities for future improvement
Effectively manages the call management with efficiency and customer focused approach
Basic Skills – MS Office Suite: Word, Excel, PowerPoint, and SharePoint
Demonstrate excellent verbal, written and listening skills, knowledge of products and services, integrity and ability to work as part of a team with experience in a financial center environment
Demonstrate a cooperative and professional work attitude
Strong organizational, time management and teamwork skills
Strong analytical, negotiation and problem‑solving skills
Attention to detail and follow through on assignments ability to effectively elevate issues in an appropriate manner
Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge
Work in a team/group environment; demonstrate a willingness/desire to share experiences or ideas with others
Understand and demonstrate cultural awareness, integrity and ability to work as part of a team
Desired Skills
Customer Service and/or call center experience preferred
Individual typically has 5+ years of experience in banking
Strong interest in process improvement, cross-line of business partnerships, and managing risk
Shift 1st shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr