Pactiv Evergreen Inc.
Overview
Pactiv Evergreen, now part of Novolex, is a manufacturer of food, beverage, and specialty packaging serving multiple industries including foodservice, restaurant delivery, food processing, grocery, retail, and industrial sectors. Our product portfolio is designed to meet diverse business needs worldwide, and we invest continuously in R&D to engineer more sustainable choices. Our manufacturing network spans North America and Europe, including two world‑class plastic film recycling centers.
Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com . All information will be kept confidential according to EEO guidelines and applicable laws.
Responsibilities Reports to: Sr. Manager, myHR Services
Primary Responsibilities The myHR Services Support Analyst will be at the forefront of driving change within myHR Services, leveraging data to inform decisions that impact our most valuable asset—our people. As with all positions at Novolex, we expect all actions to be consistent with Novolex’s Mission, Vision, and Values.
Essential Functions
Serves as the primary point of contact for all ServiceNow related inquiries.
Creates process documentation for the ServiceNow system platform and training materials for ServiceNow users in collaboration with the myHR Services Manager.
Responds to issues and implements immediate resolution efforts to ensure an optimal team member experience.
Creates standard operating procedures to standardize Novolex’s processes for the myHR Services department.
Assesses HR transactions and services for opportunities; recommends and implements actions to improve process flows, accuracy, consistency and timeliness of HR Service Team responses.
Organizes and facilitates ongoing review, development, evaluation/testing, and maintenance of documentation to ensure complete, accurate, and up-to-date depiction of processes.
Works closely with HR leaders to problem-solve, troubleshoot, and identify service opportunities to support HR processes.
Reviews cases and ensures timely follow-ups. Performs case audits to ensure consistency and quality in myHR Services team responses.
Facilitates teamwork and problem-solving, and provides direction and guidance to myHR Services team members.
Other duties as assigned.
Qualifications
Ability to effectively communicate both verbally and written.
Ability to efficiently respond to inquiries in a timely manner.
Ability to work independently and collaboratively with team members and outside vendors.
Capable of prioritizing and handling multiple projects simultaneously.
Proven analytical and quantitative skills.
Demonstrated knowledge of HR systems (Workday, Kronos, UKG) and reporting.
Analytical, problem‑solving, and project management skills.
Critical‑thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be proficient in various relevant computer/software programs with strong Excel and reporting skills.
Education And Experience
Bachelor’s degree in Human Resources Management or a related field is required.
Certification in SHRM-CP, PHR preferred.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Packaging and Containers Manufacturing
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Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com . All information will be kept confidential according to EEO guidelines and applicable laws.
Responsibilities Reports to: Sr. Manager, myHR Services
Primary Responsibilities The myHR Services Support Analyst will be at the forefront of driving change within myHR Services, leveraging data to inform decisions that impact our most valuable asset—our people. As with all positions at Novolex, we expect all actions to be consistent with Novolex’s Mission, Vision, and Values.
Essential Functions
Serves as the primary point of contact for all ServiceNow related inquiries.
Creates process documentation for the ServiceNow system platform and training materials for ServiceNow users in collaboration with the myHR Services Manager.
Responds to issues and implements immediate resolution efforts to ensure an optimal team member experience.
Creates standard operating procedures to standardize Novolex’s processes for the myHR Services department.
Assesses HR transactions and services for opportunities; recommends and implements actions to improve process flows, accuracy, consistency and timeliness of HR Service Team responses.
Organizes and facilitates ongoing review, development, evaluation/testing, and maintenance of documentation to ensure complete, accurate, and up-to-date depiction of processes.
Works closely with HR leaders to problem-solve, troubleshoot, and identify service opportunities to support HR processes.
Reviews cases and ensures timely follow-ups. Performs case audits to ensure consistency and quality in myHR Services team responses.
Facilitates teamwork and problem-solving, and provides direction and guidance to myHR Services team members.
Other duties as assigned.
Qualifications
Ability to effectively communicate both verbally and written.
Ability to efficiently respond to inquiries in a timely manner.
Ability to work independently and collaboratively with team members and outside vendors.
Capable of prioritizing and handling multiple projects simultaneously.
Proven analytical and quantitative skills.
Demonstrated knowledge of HR systems (Workday, Kronos, UKG) and reporting.
Analytical, problem‑solving, and project management skills.
Critical‑thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be proficient in various relevant computer/software programs with strong Excel and reporting skills.
Education And Experience
Bachelor’s degree in Human Resources Management or a related field is required.
Certification in SHRM-CP, PHR preferred.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Packaging and Containers Manufacturing
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