Aimbridge Hospitality
Springhill Suites Houston Downtown Convention - Front Desk Manager
Aimbridge Hospitality, Houston, Texas, United States, 77246
Springhill Suites Houston Downtown Convention - Front Desk Manager Address 914 Dallas St, Houston, TX, 77002
Job Description
Join Our Team as a Front Desk Manager! About Us At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem‑solving skills, committed to enhancing guest satisfaction and operational efficiency, join our team and be part of creating unforgettable experiences for our guests!
Key Skills / Responsibilities
Customer Service Orientation:
Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
Leadership and Supervisory Skills:
Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
Problem‑Solving Ability:
Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
Communication Skills:
Clearly convey information and resolve concerns from co‑workers and guests effectively.
Financial Acumen:
Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.
Education & Experience
5+ years of progressive experience in a hotel or related field with supervisory experience
2‑year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
Proficient in Windows operating systems, spreadsheets, and word processing.
Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
Valid driver's license from the applicable state.
Benefits
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short‑Term and Long‑Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information Offering free WiFi access and complimentary breakfast, SpringHill Suites by Marriott Houston Downtown/Convention Center is located 2,300 feet from Toyota Center, home of the Houston Rockets. Every room at SpringHill Suites by Marriott features a flat‑screen TV, mini‑refrigerator, microwave, a work desk and ironing facilities. Other room amenities include a separate seating area with a sofa bed and an additional TV. Featuring a hairdryer, the private bathroom comes with a bath or shower. An onsite fitness center is available to guests at this hotel. SpringHill Suites by Marriott Houston Downtown/Convention Center also offers a 24‑hour front desk and a mini‑market. Daily maid service and a business center are available. The hotel is within 6 minutes' drive of Minute Maid Park and BBVA Compass Stadium. NRG Football Stadium is 8 mi away. There is a metrorail stop nearby, and George Bush Houston Airport is 16 mi away.
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Job Description
Join Our Team as a Front Desk Manager! About Us At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem‑solving skills, committed to enhancing guest satisfaction and operational efficiency, join our team and be part of creating unforgettable experiences for our guests!
Key Skills / Responsibilities
Customer Service Orientation:
Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
Leadership and Supervisory Skills:
Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
Problem‑Solving Ability:
Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
Communication Skills:
Clearly convey information and resolve concerns from co‑workers and guests effectively.
Financial Acumen:
Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.
Education & Experience
5+ years of progressive experience in a hotel or related field with supervisory experience
2‑year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
Proficient in Windows operating systems, spreadsheets, and word processing.
Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
Valid driver's license from the applicable state.
Benefits
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short‑Term and Long‑Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information Offering free WiFi access and complimentary breakfast, SpringHill Suites by Marriott Houston Downtown/Convention Center is located 2,300 feet from Toyota Center, home of the Houston Rockets. Every room at SpringHill Suites by Marriott features a flat‑screen TV, mini‑refrigerator, microwave, a work desk and ironing facilities. Other room amenities include a separate seating area with a sofa bed and an additional TV. Featuring a hairdryer, the private bathroom comes with a bath or shower. An onsite fitness center is available to guests at this hotel. SpringHill Suites by Marriott Houston Downtown/Convention Center also offers a 24‑hour front desk and a mini‑market. Daily maid service and a business center are available. The hotel is within 6 minutes' drive of Minute Maid Park and BBVA Compass Stadium. NRG Football Stadium is 8 mi away. There is a metrorail stop nearby, and George Bush Houston Airport is 16 mi away.
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