Aimbridge Hospitality
Fairfield Inn & Suites Los Angeles LAX El Segundo - Front Desk Agent
Aimbridge Hospitality, El Segundo, California, United States, 90245
Compensation $26.00/hour
Job Description
Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem‑Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION:
This is a part of a dual branded property location. These are sister hotels - the Fairfield by Marriott El Segundo/LAX and the Aloft El Segundo/ LAX. Our recently renovated Fairfield by Marriott is a hotel near LAX airport, located just one mile away. A top choice among LAX hotels with shuttle service, our service is free and runs 24 hours a day. Guests enjoy our complimentary hot buffet breakfast, as well as free WiFi throughout. Suites feature a microwave and pullout sofa bed for their convenience. We are within walking distance of many corporate offices such as Northrop Grumman, Raytheon, AT&T, Chevron and Mattel. The Fairfield Los Angeles LAX/El Segundo hotel is also just minutes away from Manhattan Beach and located on the Pacific Coast Highway.
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Job Description
Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem‑Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION:
This is a part of a dual branded property location. These are sister hotels - the Fairfield by Marriott El Segundo/LAX and the Aloft El Segundo/ LAX. Our recently renovated Fairfield by Marriott is a hotel near LAX airport, located just one mile away. A top choice among LAX hotels with shuttle service, our service is free and runs 24 hours a day. Guests enjoy our complimentary hot buffet breakfast, as well as free WiFi throughout. Suites feature a microwave and pullout sofa bed for their convenience. We are within walking distance of many corporate offices such as Northrop Grumman, Raytheon, AT&T, Chevron and Mattel. The Fairfield Los Angeles LAX/El Segundo hotel is also just minutes away from Manhattan Beach and located on the Pacific Coast Highway.
#J-18808-Ljbffr