Encore Global
Director, Event Technology II - Wyndham Grand, Rio Mar, Rio Grande, PR
Encore Global, De Pere, Wisconsin, United States
Overview
Position Overview The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world-class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues.
Key Job Responsibilities
Financial Management and Reporting
Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time.
Utilize the Company billing system to coordinate invoicing activities and ensure that billing is reviewed and approved by clients.
See the big picture by completing the sales forecast at the home location, ensuring they are accurate and submitted timely.
Participate in business review presentations as needed, in collaboration with regional management.
Review and manage location P&L and develop action plans to address deficiencies/grow the business.
Confirm venue partners process all payments to Encore in a timely basis.
Operations Management
Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards.
Anticipate equipment challenges and changes in a timely and professional manner.
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
See the big picture by efficiently sharing labor and equipment within the local market.
Attend all operational venue meetings such as daily stand-up meetings with venue operations staff.
Sales Management
Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through Encore’s booking system or other sources as assigned.
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Collaborate with vendors and other departments/divisions of the company to capture and service events.
Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
Ensure all customer information is up to date and accurate in the CRM system at all times.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Customer Service
Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and Encore supporting functions and departments.
Provide oversight to personnel to assist with event execution.
Exceed the expectations and needs of internal and external customers.
Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
Monitor small to medium size events and check in on customers throughout the day.
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
Technical Ability
Understand and oversee the technical aspects of the job and apply troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
Effectively utilize applicable company computer systems.
Act as on-site technical expert as needed for events.
Assist on the floor with operations as needed.
People Development
Value people by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
Manage human resources activities including selection, performance management, and learning.
Provide focused coaching to develop the skills of team members.
Train employees on Encore standards for service and equipment, and verify they are properly trained on company computer systems.
Recommend team members for training opportunities, as needed.
Job Qualifications
Bachelor’s degree is preferred or equivalent experience.
3+ years of audio-visual experience.
2+ years of operations/supervisory experience.
3+ years of customer service or hospitality experience is preferred.
Sales experience is a plus.
Working knowledge of audio-visual equipment in a live show environment.
Proficiency with computer hardware.
Proficiency with computer software and programs, including the Internet and Microsoft Office.
Effective leadership abilities and customer satisfaction focus.
A valid driver’s license is required for team members who may operate company vehicles.
Competencies
Deliver World Class Service
Hospitality
Do The Right Thing
Courage
Drive Results
Optimizes & Aligns Work
See The Big Picture
Strategic Mindset
Value People
Organizational Savvy
Values Diversity
Develops Talent
Physical Requirements Team members must be able to meet the physical demands in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options: Continuously, Frequently, Occasionally and Never.
General Physical Activities
Sitting: 2-3 hours per day
Standing: 4-5 hours per day
Walking: 4-5 hours per day
Stooping: 2-3 hours per day
Crawling: 2-3 hours per day
Kneeling: 2-3 hours per day
Bending: 2-3 hours per day
Reaching (above your head): 2-3 hours per day
Climbing: 0-1 hour per day
Grasping: 4-5 hours per day
Lifting Requirements
0 - 15 lbs: Frequently
16 - 50 lbs: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0 - 15 lbs: Frequently
16 - 50 lbs: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs: Frequently
16 - 50 lbs: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk indicate activities performed without assistance.
Work Environment Hotel environment. Work is performed in a hotel/convention center setting with varying temperatures and exposure to dirt, sand and/or dust. Conditions range from moderately quiet to noisy. Team members will use high-end audio-visual equipment and electrical components and may work at multiple hotel locations. Work hours may include irregular schedules, on-call status including days, evenings, weekends and holidays. Appearance guidelines apply based on the hotel or area.
The above description is not necessarily exhaustive. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Salary Pay Range: $62,232.00 - $76,235.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. We encourage you to review benefits options. Encore is also committed to inclusivity and belonging.
#J-18808-Ljbffr
Position Overview The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world-class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues.
Key Job Responsibilities
Financial Management and Reporting
Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
Understand and utilize operational and financial reports and complete standard and ad hoc reports accurately and on time.
Utilize the Company billing system to coordinate invoicing activities and ensure that billing is reviewed and approved by clients.
See the big picture by completing the sales forecast at the home location, ensuring they are accurate and submitted timely.
Participate in business review presentations as needed, in collaboration with regional management.
Review and manage location P&L and develop action plans to address deficiencies/grow the business.
Confirm venue partners process all payments to Encore in a timely basis.
Operations Management
Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards.
Anticipate equipment challenges and changes in a timely and professional manner.
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
See the big picture by efficiently sharing labor and equipment within the local market.
Attend all operational venue meetings such as daily stand-up meetings with venue operations staff.
Sales Management
Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through Encore’s booking system or other sources as assigned.
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Collaborate with vendors and other departments/divisions of the company to capture and service events.
Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
Ensure all customer information is up to date and accurate in the CRM system at all times.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Customer Service
Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and Encore supporting functions and departments.
Provide oversight to personnel to assist with event execution.
Exceed the expectations and needs of internal and external customers.
Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
Monitor small to medium size events and check in on customers throughout the day.
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
Technical Ability
Understand and oversee the technical aspects of the job and apply troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
Effectively utilize applicable company computer systems.
Act as on-site technical expert as needed for events.
Assist on the floor with operations as needed.
People Development
Value people by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
Manage human resources activities including selection, performance management, and learning.
Provide focused coaching to develop the skills of team members.
Train employees on Encore standards for service and equipment, and verify they are properly trained on company computer systems.
Recommend team members for training opportunities, as needed.
Job Qualifications
Bachelor’s degree is preferred or equivalent experience.
3+ years of audio-visual experience.
2+ years of operations/supervisory experience.
3+ years of customer service or hospitality experience is preferred.
Sales experience is a plus.
Working knowledge of audio-visual equipment in a live show environment.
Proficiency with computer hardware.
Proficiency with computer software and programs, including the Internet and Microsoft Office.
Effective leadership abilities and customer satisfaction focus.
A valid driver’s license is required for team members who may operate company vehicles.
Competencies
Deliver World Class Service
Hospitality
Do The Right Thing
Courage
Drive Results
Optimizes & Aligns Work
See The Big Picture
Strategic Mindset
Value People
Organizational Savvy
Values Diversity
Develops Talent
Physical Requirements Team members must be able to meet the physical demands in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options: Continuously, Frequently, Occasionally and Never.
General Physical Activities
Sitting: 2-3 hours per day
Standing: 4-5 hours per day
Walking: 4-5 hours per day
Stooping: 2-3 hours per day
Crawling: 2-3 hours per day
Kneeling: 2-3 hours per day
Bending: 2-3 hours per day
Reaching (above your head): 2-3 hours per day
Climbing: 0-1 hour per day
Grasping: 4-5 hours per day
Lifting Requirements
0 - 15 lbs: Frequently
16 - 50 lbs: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0 - 15 lbs: Frequently
16 - 50 lbs: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs: Frequently
16 - 50 lbs: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk indicate activities performed without assistance.
Work Environment Hotel environment. Work is performed in a hotel/convention center setting with varying temperatures and exposure to dirt, sand and/or dust. Conditions range from moderately quiet to noisy. Team members will use high-end audio-visual equipment and electrical components and may work at multiple hotel locations. Work hours may include irregular schedules, on-call status including days, evenings, weekends and holidays. Appearance guidelines apply based on the hotel or area.
The above description is not necessarily exhaustive. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Salary Pay Range: $62,232.00 - $76,235.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. We encourage you to review benefits options. Encore is also committed to inclusivity and belonging.
#J-18808-Ljbffr