NTT DATA North America
Desktop Support Technician
NTT DATA North America, Los Angeles, California, United States, 90079
Desktop Support Technician
NTT DATA North America
Location: Los Angeles, California, United States (US-CA)
Job responsibilities include:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting, and/or repair of desktops, notebooks, and associated peripherals.
Windows troubleshooting, diagnosing, imaging/deployment, and software installation.
Serves as company liaison with customer on administrative and technical matters.
Provide technical support and incident management service desk functions (ServiceNow).
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS).
Installs, maintains and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, 11).
Diagnoses and resolves product performance problems.
Performs maintenance and repair services (basic break fix for desktops, laptops).
Instructs customers in the operation and maintenance of basic Windows.
Basic qualifications:
3 years desktop/technical Windows support experience.
Preferred skills:
ServiceNow ticketing system (or similar ticketing system).
Office 365 support.
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Installation/Troubleshooting of Software/Hardware.
Proven customer service background.
Able to comprehend and follow verbal and written technical instructions and scripts.
A+ certification or equivalent skill set.
Individual must have ability to receive calls during the normal business day and after hours.
Physically able to lift and move enterprise and client technology hardware in our customer environment.
Excellent verbal and written communication skills with emphasis in customer service.
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Seniority level: Mid-Senior level
Employment type: Full-time
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Location: Los Angeles, California, United States (US-CA)
Job responsibilities include:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting, and/or repair of desktops, notebooks, and associated peripherals.
Windows troubleshooting, diagnosing, imaging/deployment, and software installation.
Serves as company liaison with customer on administrative and technical matters.
Provide technical support and incident management service desk functions (ServiceNow).
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS).
Installs, maintains and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, 11).
Diagnoses and resolves product performance problems.
Performs maintenance and repair services (basic break fix for desktops, laptops).
Instructs customers in the operation and maintenance of basic Windows.
Basic qualifications:
3 years desktop/technical Windows support experience.
Preferred skills:
ServiceNow ticketing system (or similar ticketing system).
Office 365 support.
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Installation/Troubleshooting of Software/Hardware.
Proven customer service background.
Able to comprehend and follow verbal and written technical instructions and scripts.
A+ certification or equivalent skill set.
Individual must have ability to receive calls during the normal business day and after hours.
Physically able to lift and move enterprise and client technology hardware in our customer environment.
Excellent verbal and written communication skills with emphasis in customer service.
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Seniority level: Mid-Senior level
Employment type: Full-time
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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