Quality Assurance Analyst

Be your best self – join the team at Coldwater Creek & Soft Surroundings! We believe that every woman – at every stage – should look and feel her very best. Like her, our brand is rich with spirit and promise. We’re committed to bringing her unexpected and extraordinary styles that fit her life, so she can always be her best self. We feel the same way about our team. At Coldwater Creek & Soft Surroundings, we have many exciting and rewarding career opportunities at all levels. We’re an omnichannel retailer serving customers online and through our catalogs. Together with our talented team, we continue building on our rich history of unique style and outstanding customer service. Benefits and perks: Medical, dental, and vision insurance on the first of the month following start date Competitive salaries Hybrid- remote/in-office work model 401(k) Retirement Plan Match Employee discounts Generous PTO, paid holidays, and sick time off Quality Assurance Analyst We are seeking a highly analytical and detail-oriented Quality Assurance Analyst to ensure the functional quality and stability of our B2C eCommerce ecosystem, which includes BigCommerce, Boomi integrations, and Microsoft Dynamics 365 Finance & Operations (D365 F&O). In this role, you will design and execute test strategies, validate system integrations, identify defects, and collaborate closely with engineering and product teams to drive continuous improvement throughout the SDLC. Responsibilities Analyze business and functional requirements to build test scenarios and traceability. Design, write, and execute test plans, test cases, and test scripts for front-end user flows, integrations, and backend processes. Execute manual and automated testing, covering functional, regression, integration, performance, and usability testing. Validate API and integration workflows across BigCommerce, Boomi, and D365 F&O; execute and verify API tests using tools like Postman. Identify, log, and track defects in Azure DevOps; collaborate with developers to reproduce issues and validate fixes. Perform end-to-end regression testing across multiple systems to ensure data integrity and process continuity. Use T-SQL to query and validate data across MS SQL tables and interfaces. Provide testing progress, defect metrics, and risk assessments to project teams and leadership. Participate in sprint ceremonies (planning, grooming, demos, retros) and advocate for product quality. Recommend improvements to QA processes, documentation, test automation, and release readiness checkpoints. Other duties as assigned. Qualifications 3+ years of experience as a QA Analyst or similar role. Bachelors degree in Computer Science, Information Systems, or related field (or equivalent experience). Demonstrated experience testing all layers of web applications: front-end UI, service/API layer, and backend/data validation. Hands-on experience with project management solutions like Azure Dev Ops, Monday, Jira, or similar for test case management and defect tracking. Strong SQL skills (T-SQL) for data validation and testing complex workflows. Familiarity with testing tools such as Postman (API testing), and exposure to test automation frameworks (Selenium, Cypress, Playwright, or similar) is a plus. Excellent analytical, problem-solving, and documentation skills with strong attention to detail. Effective communication skills with the ability to work cross-functionally and independently. Must be able to read, write, and speak English fluently.