Covenant Living Communities and Services is hiring: Receptionist in Grand Rapids

We Are Inspired to Serve. Join us! Part of a national-wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.

In this role, the Receptionist will:

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfer calls appropriately. Take messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, direct staff to emergent situations, call emergency personnel as appropriate, and complete resident checks as required to the specific desk.
• Provide information to all visitors and ensure they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that the reception desk and lobby are kept clean and organized after each shift.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff, and place courtesy calls to residents to remind them of transportation trips.
• Assist residents in signing up for programs and activities and collect payment.
• Be knowledgeable about all office equipment and be able to demonstrate how to use it to other staff, monitor equipment, report supply needs, and issue to Lead Receptionist.
• Sell postage stamps to residents and staff, receive packages and mail, sort mail, log packages, and inform residents/staff of packages to pick up.
• Facilitate maintenance requests, input requests into the system, and communicate to appropriate staff urgent or emergent situations.
• Complete monthly charge sheets in accordance with procedure.
• Support other departments in clerical duties as assigned by the Administrative Services Coordinator.
• Support the Lead Receptionist in clerical duties and maintenance of the reception area.
• Balance cash register/drawer, including cash receipts and checks that have been cashed for individuals at the desk.

The ideal candidate will have:

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Compensation Pay Range:

$13.66 - $16.39 per hour

A reasonable estimate of the pay range for this position is $13.66 - $16.39 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
  • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.