Method Co. is hiring: Bellperson - FORTH Atlanta in Atlanta

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Job Details - Bell Person - FORTH Hotel & Club

Join the team redefining luxury hospitality in Atlanta. Join FORTH.
We create that feeling, with passionate people like you. FORTH is thrilled to announce a variety of opportunities at our brand‑new property that opened summer 2024. It is a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world‑class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.
Assuming the role of a Bell Person means you will be the first point of contact for guests, ensuring their arrival experience is exemplary. You will need a natural ability to foster relationships, a commitment to delivering premier hospitality, and the capacity to communicate fluidly across departments.

Responsibilities

• Welcome each guest with a warm smile, maintaining eye contact and personally escorting them to their rooms to ensure a personalized and luxurious arrival experience.
• Exhibit unwavering courtesy and grace, maintaining a professional demeanor at all times, reflecting the highest standards of hospitality.
• Uphold impeccable standards of personal appearance and grooming, adhering to the prescribed dress code to exude elegance and sophistication.
• Communicate and collaborate with colleagues and departments to maintain a cohesive and collaborative work environment.
• Handle all guest interactions with the utmost professionalism, accommodating special requests, resolving complaints, and providing assistance with inquiries related to hotel services, events, and amenities.
• Open vehicle and property doors for guests and employees, greet all guests passing through the lobby, and offer assistance as needed.
• Provide guests with comprehensive room orientation during escort to their rooms, demonstrating genuine interest and anticipatory service.
• Handle and tag guest luggage, deliver luggage to rooms upon check‑in, and arrange for luggage pick‑up upon departure, ensuring meticulous record‑keeping.
• Maintain front office and lobby appearance to impeccable standards, creating a pristine and welcoming environment throughout your shift.
• Coordinate guest relocations when necessary to ensure seamless transitions and continued satisfaction.
• Perform additional duties as assigned, including accepting dry cleaning, delivering laundry, mail, or sundry items to guest rooms, running errands, and responding to special requests promptly.
• Demonstrate proficiency in fire and safety procedures, providing assistance to guests and employees in emergencies.
• Participate in scheduled departmental meetings and adhere to all standards of operations, policies, procedures, and safety protocols outlined by the hotel.
• Maintain familiarity with all safety and emergency procedures, including OSHA requirements, and attend relevant meetings to stay informed.

Required Experience

• Previous experience as a Bellman or in a similar guest service role, preferably in a luxury hotel or upscale hospitality environment.
• Excellent reading, writing, and oral proficiency in English.
• Proficiency in Microsoft Office, Internet, and hotel programs such as Property Management Systems.
• Excellent organizational skills, exceptional attention to detail, and ability to multitask effectively.
• Excellent communication skills, both verbal and written.
• Capacity to handle a large volume of guest interactions efficiently and courteously.
• Ability to work well under pressure and contribute positively as a team player.

Working Conditions / Environment

• Stand, walk, push, kneel, bend, balance, squat, reach, and stretch for eight hours per day.
• Execute fast‑paced movements efficiently across various areas of the property.
• Move, pull, carry, or lift objects weighing at least 50 pounds.
• The described work environment characteristics represent those an employee typically encounters while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity, or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.