Johns Manville
Overview
Johns Manville (JM) is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. We are a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries. We are committed to delivering positive and powerful experiences for employees and customers alike. Pay Range $73,100.00-$100,500.00 Annual. This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. Role Owner Services Specialist – designated point of contact for a set list of Preferred Accounts as well as regional owner accounts. Manage all services and accounts from the point of sale of the guarantee through the lifecycle of the guarantee. Key activities include proactively building relationships, developing and coordinating customer-specific strategies with the JM sales and field technical teams, guarantee ownership transfers, roof alterations and additions, managing claims requests and overall roof quality and integrity, guarantee extensions, ensuring customer data accuracy, and overall customer experience. The role involves negotiation and conflict management with a focus on risk mitigation while maintaining and growing business relationships. If you are self-motivated, customer-focused, solution-oriented, flexible, creative, a team player, and have a background in roofing, this role offers all that and more. Your Day-to-Day
Be the expert for our Preferred Accounts, by developing and maintaining a positive relationship by responding to requests promptly, providing regular status updates, follow-through and swift resolution to our large national accounts. Build and maintain working relationships with contractors, field technical representatives and technical managers to ensure a high level of service, quality of workmanship and trust. Take the lead in coordinating and resolving complex claims while maintaining customer satisfaction and minimizing JM legal risk. Deliver excellent customer service to JM roof guarantee owners by processing and managing claims to ensure customer satisfaction. Communicate with contractors to coordinate leak repair scheduling, quality repairs, and processing payment. Assist with the delivery of roof assessments to building owners utilizing field reports and the SalesForce database. Ability to update, maintain, and analyze owner account database. May be required to perform other related duties as assigned. What You Bring To The Team
Understanding of commercial roofing assemblies and individual roof components as well as all parties involved in the construction process. Technical proficiency with database and spreadsheet applications and Microsoft Office Suite. A strong desire for results and a sense of urgency in completing tasks. Excellent interpersonal, verbal, and written communication skills. Solid customer service, negotiation and problem-solving skills. Excellent organization and the ability to multi-task. Working knowledge of SalesForce and/or SAP systems. Ability to work independently and in a team environment. Minimal travel required. 0 to 10 days per year. Preferred Qualifications
Bachelor's degree or five years of professional work experience in lieu of a degree. Two years of experience in a sales-oriented position. Experience with the Architectural/Engineering/Construction industry. Strong Presentation skills. Please Keep in Mind
If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team. Benefits
Johns Manville offers a wide range of benefits to employees. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. JM provides life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Optional supplemental life insurance and accidental death and dismemberment insurance are available. The company also offers tax-advantaged accounts such as a health spending account, flexible spending accounts, and a dependent care spending account. JM offers a tuition reimbursement program for undergraduate and certain graduate programs. JM supports employee growth with mentoring, soft and hard skills training, and a holistic talent management approach. Diversity & Inclusion
Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment where all employees are treated with dignity and respect. We are an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Legal
We are proud to be an Equal Opportunity/Affirmative Action employer. We are a drug-free workplace and perform pre-employment substance abuse testing. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Manufacturing Referrals increase your chances of interviewing at Johns Manville by 2x. Get notified about new Owner Support Specialist jobs in Denver, CO. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Johns Manville (JM) is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. We are a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries. We are committed to delivering positive and powerful experiences for employees and customers alike. Pay Range $73,100.00-$100,500.00 Annual. This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. Role Owner Services Specialist – designated point of contact for a set list of Preferred Accounts as well as regional owner accounts. Manage all services and accounts from the point of sale of the guarantee through the lifecycle of the guarantee. Key activities include proactively building relationships, developing and coordinating customer-specific strategies with the JM sales and field technical teams, guarantee ownership transfers, roof alterations and additions, managing claims requests and overall roof quality and integrity, guarantee extensions, ensuring customer data accuracy, and overall customer experience. The role involves negotiation and conflict management with a focus on risk mitigation while maintaining and growing business relationships. If you are self-motivated, customer-focused, solution-oriented, flexible, creative, a team player, and have a background in roofing, this role offers all that and more. Your Day-to-Day
Be the expert for our Preferred Accounts, by developing and maintaining a positive relationship by responding to requests promptly, providing regular status updates, follow-through and swift resolution to our large national accounts. Build and maintain working relationships with contractors, field technical representatives and technical managers to ensure a high level of service, quality of workmanship and trust. Take the lead in coordinating and resolving complex claims while maintaining customer satisfaction and minimizing JM legal risk. Deliver excellent customer service to JM roof guarantee owners by processing and managing claims to ensure customer satisfaction. Communicate with contractors to coordinate leak repair scheduling, quality repairs, and processing payment. Assist with the delivery of roof assessments to building owners utilizing field reports and the SalesForce database. Ability to update, maintain, and analyze owner account database. May be required to perform other related duties as assigned. What You Bring To The Team
Understanding of commercial roofing assemblies and individual roof components as well as all parties involved in the construction process. Technical proficiency with database and spreadsheet applications and Microsoft Office Suite. A strong desire for results and a sense of urgency in completing tasks. Excellent interpersonal, verbal, and written communication skills. Solid customer service, negotiation and problem-solving skills. Excellent organization and the ability to multi-task. Working knowledge of SalesForce and/or SAP systems. Ability to work independently and in a team environment. Minimal travel required. 0 to 10 days per year. Preferred Qualifications
Bachelor's degree or five years of professional work experience in lieu of a degree. Two years of experience in a sales-oriented position. Experience with the Architectural/Engineering/Construction industry. Strong Presentation skills. Please Keep in Mind
If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team. Benefits
Johns Manville offers a wide range of benefits to employees. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. JM provides life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Optional supplemental life insurance and accidental death and dismemberment insurance are available. The company also offers tax-advantaged accounts such as a health spending account, flexible spending accounts, and a dependent care spending account. JM offers a tuition reimbursement program for undergraduate and certain graduate programs. JM supports employee growth with mentoring, soft and hard skills training, and a holistic talent management approach. Diversity & Inclusion
Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment where all employees are treated with dignity and respect. We are an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Legal
We are proud to be an Equal Opportunity/Affirmative Action employer. We are a drug-free workplace and perform pre-employment substance abuse testing. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Manufacturing Referrals increase your chances of interviewing at Johns Manville by 2x. Get notified about new Owner Support Specialist jobs in Denver, CO. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr