Yale University
Participant Recruitment Program Manager
Salary Range:
$68,000.00 - $120,500.00
Overview:
The Participant Recruitment Program Manager leads participant recruitment, retention, and navigation strategies within Yale Center for Clinical Investigation (YCCI) clinical research programs. Reporting to the Associate Director of Community Engagement and Participant Recruitment, this role oversees program design, operations, and evaluation with a focus on improving participant engagement and retention. The Program Manager supervises a team of recruitment specialists and research navigators, ensuring alignment with Yale and federal regulations while promoting innovation in community‑engaged, participant‑centered research support. The Program Manager also coordinates the participant recruitment activities of the Cultural Ambassadors, manages call‑center operations, outreach efforts, and uses participant databases to strengthen retention outcomes.
Key Responsibilities
Develop and manage recruitment and retention strategies across clinical research studies, and lead reporting and evaluation of participant accrual and experience.
Supervise, mentor, and manage a team of recruitment staff, research coordinators, and navigators, fostering a collaborative culture.
Coordinate recruitment and retention activities for Cultural Ambassadors in partnership with YCCI staff.
Oversee call‑center operations, ensuring timely, professional communication with research participants.
Plan and coordinate outreach and community events to promote study awareness and engagement.
Manage and leverage databases such as Help Us Discover and All of Us to support recruitment, retention, and participant navigation.
Oversee scheduling and coordination of services, consultations, and study support among participants, PIs, and research teams.
Utilize Salesforce and other electronic systems to track engagement, consultation, call‑center activity, outreach, and retention outcomes.
Collaborate with investigators, sponsors, and institutional partners to design and implement innovative strategies, ensuring compliance with Yale, state, and federal guidelines for human research participant protection.
Monitor and report program performance to leadership, providing data‑driven insights and recommendations.
Perform other related duties as assigned.
Required Skills and Abilities
Demonstrated experience in recruitment, retention, or patient navigation within healthcare or research.
Proven ability to design, implement, and evaluate participant recruitment and retention programs.
Leadership and problem‑solving skills to address barriers and improve retention outcomes.
Experience supervising and managing staff in a team‑based setting.
Strong organizational and analytical skills with the ability to manage multiple initiatives simultaneously.
Exceptional communication, outreach, and customer‑service skills.
Proficiency in Salesforce, call‑center systems, and electronic data capture tools for scheduling, tracking, and reporting.
Ability to build and maintain relationships with participants, investigators, and community partners.
Capacity to innovate and adapt strategies to diverse populations and study types.
Preferred Skills and Abilities
Bilingual in Spanish/English or other languages is strongly preferred.
Experience in patient navigation, community engagement, and outreach program management.
Knowledge of clinical research regulatory requirements and participant protections.
Certification in clinical research coordination or program management is a plus.
Location:
2 Church Street South, New Haven, Connecticut
Job Category:
Professional
Time Type:
Full time
Work Model:
On‑site
Background Check Requirements:
All candidates will undergo pre‑employment background screening, including motor vehicle, DOT certification, drug testing, and credit checks as required.
Health Requirements:
This healthcare‑worker position requires vaccination and health screenings for MMR, varicella, TB, COVID, hepatitis B, and annual flu vaccination.
Posting Disclaimer:
Salary offers are determined by qualifications, experience, skills, and education in relation to the position requirements.
EEO Statement:
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era, or other covered veteran.
Inquiries regarding Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
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$68,000.00 - $120,500.00
Overview:
The Participant Recruitment Program Manager leads participant recruitment, retention, and navigation strategies within Yale Center for Clinical Investigation (YCCI) clinical research programs. Reporting to the Associate Director of Community Engagement and Participant Recruitment, this role oversees program design, operations, and evaluation with a focus on improving participant engagement and retention. The Program Manager supervises a team of recruitment specialists and research navigators, ensuring alignment with Yale and federal regulations while promoting innovation in community‑engaged, participant‑centered research support. The Program Manager also coordinates the participant recruitment activities of the Cultural Ambassadors, manages call‑center operations, outreach efforts, and uses participant databases to strengthen retention outcomes.
Key Responsibilities
Develop and manage recruitment and retention strategies across clinical research studies, and lead reporting and evaluation of participant accrual and experience.
Supervise, mentor, and manage a team of recruitment staff, research coordinators, and navigators, fostering a collaborative culture.
Coordinate recruitment and retention activities for Cultural Ambassadors in partnership with YCCI staff.
Oversee call‑center operations, ensuring timely, professional communication with research participants.
Plan and coordinate outreach and community events to promote study awareness and engagement.
Manage and leverage databases such as Help Us Discover and All of Us to support recruitment, retention, and participant navigation.
Oversee scheduling and coordination of services, consultations, and study support among participants, PIs, and research teams.
Utilize Salesforce and other electronic systems to track engagement, consultation, call‑center activity, outreach, and retention outcomes.
Collaborate with investigators, sponsors, and institutional partners to design and implement innovative strategies, ensuring compliance with Yale, state, and federal guidelines for human research participant protection.
Monitor and report program performance to leadership, providing data‑driven insights and recommendations.
Perform other related duties as assigned.
Required Skills and Abilities
Demonstrated experience in recruitment, retention, or patient navigation within healthcare or research.
Proven ability to design, implement, and evaluate participant recruitment and retention programs.
Leadership and problem‑solving skills to address barriers and improve retention outcomes.
Experience supervising and managing staff in a team‑based setting.
Strong organizational and analytical skills with the ability to manage multiple initiatives simultaneously.
Exceptional communication, outreach, and customer‑service skills.
Proficiency in Salesforce, call‑center systems, and electronic data capture tools for scheduling, tracking, and reporting.
Ability to build and maintain relationships with participants, investigators, and community partners.
Capacity to innovate and adapt strategies to diverse populations and study types.
Preferred Skills and Abilities
Bilingual in Spanish/English or other languages is strongly preferred.
Experience in patient navigation, community engagement, and outreach program management.
Knowledge of clinical research regulatory requirements and participant protections.
Certification in clinical research coordination or program management is a plus.
Location:
2 Church Street South, New Haven, Connecticut
Job Category:
Professional
Time Type:
Full time
Work Model:
On‑site
Background Check Requirements:
All candidates will undergo pre‑employment background screening, including motor vehicle, DOT certification, drug testing, and credit checks as required.
Health Requirements:
This healthcare‑worker position requires vaccination and health screenings for MMR, varicella, TB, COVID, hepatitis B, and annual flu vaccination.
Posting Disclaimer:
Salary offers are determined by qualifications, experience, skills, and education in relation to the position requirements.
EEO Statement:
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era, or other covered veteran.
Inquiries regarding Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
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