TEKsystems
Tech Support Analyst
The Tech Support Analyst role is responsible for providing excellent customer service and assisting associates with Tier 1 & 2 IT Support related issues. Additionally, the role manages support tickets while providing timely customer feedback. The analyst performs all in-person activities and prioritizes tickets based on business needs.
Responsibilities
Provide 1st level IT support for all incidents and requests routed directly to the Tech Support team
Perform 2nd level support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video‑conference equipment, or software applications
Perform all in‑person/user support activities
Perform IMAC (Identity Management & Access Control) duties related to end user computing
Assigned project tasks related to end user/desktop computing services
Provide timely and accurate customer feedback
Create new end user computing knowledge for the Service Desk
Assist in assigned problem investigations and resolution for end user computing problems
Proficiency in Windows / MacOS / Office 365 Administration
Experience with remote desktop applications and help desk software
Installing and deploying new hardware systems, software upgrades, or cable management
QA Service Desk performance and work directly with the Service Desk for improvements
Additional Skills & Qualifications
High school diploma
Bachelor’s degree (highly desired, but not required)
Minimum three years of experience in an IT Support setting
Friendly and upbeat personality
Ability to work under pressure and manage multiple tickets
Problem‑solving skills
Conflict‑resolution skills
Job Type & Location Contract position based out of Boston, MA. Fully onsite.
Pay and Benefits The pay range for this position is $32.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Available for this temporary role may include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth; Life Insurance; Disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation or sick leave).
Application Deadline Position anticipated to close on Nov 15, 2025.
Equal Opportunity Employer TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
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Responsibilities
Provide 1st level IT support for all incidents and requests routed directly to the Tech Support team
Perform 2nd level support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video‑conference equipment, or software applications
Perform all in‑person/user support activities
Perform IMAC (Identity Management & Access Control) duties related to end user computing
Assigned project tasks related to end user/desktop computing services
Provide timely and accurate customer feedback
Create new end user computing knowledge for the Service Desk
Assist in assigned problem investigations and resolution for end user computing problems
Proficiency in Windows / MacOS / Office 365 Administration
Experience with remote desktop applications and help desk software
Installing and deploying new hardware systems, software upgrades, or cable management
QA Service Desk performance and work directly with the Service Desk for improvements
Additional Skills & Qualifications
High school diploma
Bachelor’s degree (highly desired, but not required)
Minimum three years of experience in an IT Support setting
Friendly and upbeat personality
Ability to work under pressure and manage multiple tickets
Problem‑solving skills
Conflict‑resolution skills
Job Type & Location Contract position based out of Boston, MA. Fully onsite.
Pay and Benefits The pay range for this position is $32.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Available for this temporary role may include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth; Life Insurance; Disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, vacation or sick leave).
Application Deadline Position anticipated to close on Nov 15, 2025.
Equal Opportunity Employer TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
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