Yale New Haven Health
Dispatcher - Central Communications Officer- Days
Yale New Haven Health, New Haven, Connecticut, us, 06540
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
Responsibilities include staffing an established Protective Services dispatch center with overall auspices of telephone and radio communication, camera and alarm monitoring, handling 155 calls as well as Computerized Aided Dispatch (CAD) information entries. Controls the communications and access control network(s) in Protective Services Headquarters. Performs varied responsibilities such as triaging communications, written documentation, data entry incident tracking, building access for numerous access points simultaneously, operating lost and found system, and patient valuables system. Monitors cameras in an effort to support crimes prevention efforts via IP video. Monitors alarm annunciation computer system(s). Operates radio dispatch and department telephone system(s) answering 155 emergency calls and dispatches in coordination with Call Center Operators. Is the primary customer contact for routine and emergency calls. Monitors the fire alarm systems. All radio and telephone communication will be done in a polite and courteous manner at all times.
EEO/AA/Disability/Veteran
Responsibilities
Receives communication for any and all Security related calls for assistance and uses judgment skills to dispatch officer(s) in a prompt manner to assure an appropriate response.
Monitors several phone lines, answers each call within three (3) rings, assesses the severity of each call, and dispatches officer(s) accordingly.
Prepares and documents information by utilizing the appropriate IT infrastructure in the respective dispatch area for all documentation of incidents and activities related to Safety and Security.
Monitors all access control points on owned or leased properties where Hospital cameras and card readers are present.
Logs on to security systems and inputs necessary data for proper statistical analysis.
Demonstrates general capabilities of a Dispatcher, which contribute to the efficient and effective operation of the Department. Uses best judgment, and is cognizant of ever changing departmental and institutional situations.
Qualifications
Education:
Requires high school diploma or equivalent. Expected to successfully complete the departments FTO program. Statewide Emergency Telecommunications certification is preferred.
Experience:
Minimum of one year of quality experience in a Security, Police, Fire, EMS, DMV-type Officer / Peace Officer or Dispatch position which includes clerical duties, heavy telephone / radio usage, with rapid and accurate decision making. Minimum one year experience with computers, with basic computer skills. Most Security Systems are proprietary so experience on any system is a plus, however, Protective Services will train incumbent on our systems as needed.
Licensure:
State of CT Guard Card is preferred at date of hire. Once hired must meet the requirements set forth by the CT Department of Public Safety pertaining to the licensing of Security Officers.
Special Skills:
Ability to maintain current and accurate records.
Good diplomatic communication skills.
Capability to monitor security, fire alarms, and cameras.
Knowledge of digital radio systems to dispatch personnel as needed.
Computer literate or able to undergo appropriate training to ensure a safe and secure working environment.
Proficient in decision making with the ability to listen to complaints and or requests for service under duress and dispatch resources accordingly.
Intimate familiarity with day-to-day Hospital operations critical to the success of Yale New Haven Hospital Protective Services Department.
Ability to sit for long periods of time.
Additional Information Candidate must have prior dispatching experience. Telecommuter, EMD, or 911 certification preferred. Candidate will be required to obtain State of CT Guard Card.
YNHHS Requisition ID: 163459
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Responsibilities include staffing an established Protective Services dispatch center with overall auspices of telephone and radio communication, camera and alarm monitoring, handling 155 calls as well as Computerized Aided Dispatch (CAD) information entries. Controls the communications and access control network(s) in Protective Services Headquarters. Performs varied responsibilities such as triaging communications, written documentation, data entry incident tracking, building access for numerous access points simultaneously, operating lost and found system, and patient valuables system. Monitors cameras in an effort to support crimes prevention efforts via IP video. Monitors alarm annunciation computer system(s). Operates radio dispatch and department telephone system(s) answering 155 emergency calls and dispatches in coordination with Call Center Operators. Is the primary customer contact for routine and emergency calls. Monitors the fire alarm systems. All radio and telephone communication will be done in a polite and courteous manner at all times.
EEO/AA/Disability/Veteran
Responsibilities
Receives communication for any and all Security related calls for assistance and uses judgment skills to dispatch officer(s) in a prompt manner to assure an appropriate response.
Monitors several phone lines, answers each call within three (3) rings, assesses the severity of each call, and dispatches officer(s) accordingly.
Prepares and documents information by utilizing the appropriate IT infrastructure in the respective dispatch area for all documentation of incidents and activities related to Safety and Security.
Monitors all access control points on owned or leased properties where Hospital cameras and card readers are present.
Logs on to security systems and inputs necessary data for proper statistical analysis.
Demonstrates general capabilities of a Dispatcher, which contribute to the efficient and effective operation of the Department. Uses best judgment, and is cognizant of ever changing departmental and institutional situations.
Qualifications
Education:
Requires high school diploma or equivalent. Expected to successfully complete the departments FTO program. Statewide Emergency Telecommunications certification is preferred.
Experience:
Minimum of one year of quality experience in a Security, Police, Fire, EMS, DMV-type Officer / Peace Officer or Dispatch position which includes clerical duties, heavy telephone / radio usage, with rapid and accurate decision making. Minimum one year experience with computers, with basic computer skills. Most Security Systems are proprietary so experience on any system is a plus, however, Protective Services will train incumbent on our systems as needed.
Licensure:
State of CT Guard Card is preferred at date of hire. Once hired must meet the requirements set forth by the CT Department of Public Safety pertaining to the licensing of Security Officers.
Special Skills:
Ability to maintain current and accurate records.
Good diplomatic communication skills.
Capability to monitor security, fire alarms, and cameras.
Knowledge of digital radio systems to dispatch personnel as needed.
Computer literate or able to undergo appropriate training to ensure a safe and secure working environment.
Proficient in decision making with the ability to listen to complaints and or requests for service under duress and dispatch resources accordingly.
Intimate familiarity with day-to-day Hospital operations critical to the success of Yale New Haven Hospital Protective Services Department.
Ability to sit for long periods of time.
Additional Information Candidate must have prior dispatching experience. Telecommuter, EMD, or 911 certification preferred. Candidate will be required to obtain State of CT Guard Card.
YNHHS Requisition ID: 163459
#J-18808-Ljbffr