KellyMitchell Group
Support Lead, ServiceNow IRM and GRC
KellyMitchell Group, Chicago, Illinois, United States, 60290
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Support Lead, ServiceNow IRM and GRC
role at
KellyMitchell Group
in Chicago, Illinois.
Job Summary Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team.
Responsibilities
Lead production support, enhancement delivery, and defect resolution for ServiceNow IRM and GRC solutions.
Serve as the primary point of contact for end‑users, managing requests and addressing functional and technical issues within the IRM and GRC modules.
Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs.
Provide subject‑matter expertise to troubleshoot and resolve complex risk‑related issues, collaborating with technical and business teams.
Respond to and resolve issues and requests related to the IRM and GRC modules, ensuring timely resolution.
Investigate, troubleshoot, and fix defects in existing IRM and GRC configurations and custom solutions.
Implement small‑scale enhancements and change requests (new indicator configurations, report modifications, or minor workflow adjustments).
Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities.
Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status.
Participate in platform upgrades and patches, ensuring all IRM and GRC functionalities are tested and validated.
Maintain and update technical documentation, knowledge‑base articles, and runbooks related to the GRC/IRM environment.
Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders.
Desired Skills/Experience
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
5+ years of hands‑on experience with ServiceNow IRM.
Extensive experience with GRC processes, specifically in a support or maintenance capacity.
Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment.
Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self‑Assessments (RCSA).
Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc.
In‑depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow.
Excellent communication and problem‑solving skills.
Ability to diagnose technical issues and clearly communicate solutions to technical and non‑technical stakeholders.
Benefits
Medical, Dental, & Vision Insurance Plans.
Employee‑Owned Profit Sharing (ESOP).
401(k) offered.
Pay Range:
$105.00 - $125.00
(good faith estimate; final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and location). We comply with local wage minimums.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Support Lead, ServiceNow IRM and GRC
role at
KellyMitchell Group
in Chicago, Illinois.
Job Summary Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team.
Responsibilities
Lead production support, enhancement delivery, and defect resolution for ServiceNow IRM and GRC solutions.
Serve as the primary point of contact for end‑users, managing requests and addressing functional and technical issues within the IRM and GRC modules.
Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs.
Provide subject‑matter expertise to troubleshoot and resolve complex risk‑related issues, collaborating with technical and business teams.
Respond to and resolve issues and requests related to the IRM and GRC modules, ensuring timely resolution.
Investigate, troubleshoot, and fix defects in existing IRM and GRC configurations and custom solutions.
Implement small‑scale enhancements and change requests (new indicator configurations, report modifications, or minor workflow adjustments).
Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities.
Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status.
Participate in platform upgrades and patches, ensuring all IRM and GRC functionalities are tested and validated.
Maintain and update technical documentation, knowledge‑base articles, and runbooks related to the GRC/IRM environment.
Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders.
Desired Skills/Experience
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
5+ years of hands‑on experience with ServiceNow IRM.
Extensive experience with GRC processes, specifically in a support or maintenance capacity.
Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment.
Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self‑Assessments (RCSA).
Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc.
In‑depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow.
Excellent communication and problem‑solving skills.
Ability to diagnose technical issues and clearly communicate solutions to technical and non‑technical stakeholders.
Benefits
Medical, Dental, & Vision Insurance Plans.
Employee‑Owned Profit Sharing (ESOP).
401(k) offered.
Pay Range:
$105.00 - $125.00
(good faith estimate; final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and location). We comply with local wage minimums.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr