Invited
General Manager - Silver Lake Country Club
Silver Lake Country Club is Akron's premier family‑friendly country club and home to world‑class amenities and experiences. The club offers an 18‑hole golf course designed by Packard and Wadsworth, as well as resort‑style services to members and guests.
Job Summary The General Manager is responsible for the club’s leadership, strategic direction, operations, and membership growth. The role drives success by developing and implementing effective business strategies, ensuring member satisfaction, and fostering a positive work environment. The General Manager is accountable for achieving financial and operational goals, building a strong leadership team, and maintaining effective communication with the Regional team.
Day‑to‑Day Responsibilities
Develop and execute comprehensive business and financial strategy plans for the club.
Regularly monitor performance metrics against these plans to ensure revenue targets are achieved across all operational areas and make data‑driven adjustments as necessary.
Offer strategic leadership to department heads on operational matters across key areas, including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
Recruit, select, develop, and continually evaluate a qualified team of department heads.
Guide department heads in the creation and execution of strategic employee development plans, leveraging performance reviews, cross‑training, goal setting, and employee recognition.
Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction.
Implement sales, marketing, and net revenue strategies aligned with financial plans, regularly reviewing and adjusting these strategies to optimize overall performance.
Maintain effective expense control systems and forecasting procedures to monitor and manage departmental expenses and revenue‑to‑payroll ratios.
Ensure the club meets financial obligations, including debt and lease agreements, while adhering to GAAP and company policies.
Foster member relationships and maintain high‑quality facilities through effective staffing, programming, service operations, and maintenance.
Analyze member retention metrics and develop targeted strategies to enhance retention rates, engaging directly with resigning members to document feedback for continuous improvement.
Promote a motivating work environment centered on teamwork, respect, and a focus on member satisfaction.
Ensure the club operates safely and legally in accordance with regulatory obligations.
Required Qualifications
A high school diploma or equivalent.
Minimum 3 years of experience in club management, hospitality, or related field.
Minimum 1 year of experience managing budgets with sound expense allocation decision‑making.
Preferred Qualifications
Bachelor’s degree or equivalent.
Certifications in Food Handlers, Alcohol Safety, STAR Service, STAR Trainer, TABC, and CPR.
Experience handling highly confidential material with discretion and integrity.
Computer literacy and strong proficiency in spreadsheet software.
Strong leadership, communication, and team‑management abilities.
Benefits & Compensation We believe in taking care of our team, and our Total Rewards package reflects that commitment. Base pay is determined by skills, experience, education, location, and hours worked for non‑exempt roles.
Medical, dental, and vision coverage
Life insurance
Short‑term and long‑term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs (time off as required by applicable law also provided for part‑time team members)
Want to learn more? Visit
www.invitedbenefits.com
for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.
Invited is an Equal Employment Opportunity Employer. The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr
Job Summary The General Manager is responsible for the club’s leadership, strategic direction, operations, and membership growth. The role drives success by developing and implementing effective business strategies, ensuring member satisfaction, and fostering a positive work environment. The General Manager is accountable for achieving financial and operational goals, building a strong leadership team, and maintaining effective communication with the Regional team.
Day‑to‑Day Responsibilities
Develop and execute comprehensive business and financial strategy plans for the club.
Regularly monitor performance metrics against these plans to ensure revenue targets are achieved across all operational areas and make data‑driven adjustments as necessary.
Offer strategic leadership to department heads on operational matters across key areas, including Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
Recruit, select, develop, and continually evaluate a qualified team of department heads.
Guide department heads in the creation and execution of strategic employee development plans, leveraging performance reviews, cross‑training, goal setting, and employee recognition.
Lead the recruitment, selection, training, development, and performance management of employees, ensuring the relationships between value, service, and member satisfaction.
Implement sales, marketing, and net revenue strategies aligned with financial plans, regularly reviewing and adjusting these strategies to optimize overall performance.
Maintain effective expense control systems and forecasting procedures to monitor and manage departmental expenses and revenue‑to‑payroll ratios.
Ensure the club meets financial obligations, including debt and lease agreements, while adhering to GAAP and company policies.
Foster member relationships and maintain high‑quality facilities through effective staffing, programming, service operations, and maintenance.
Analyze member retention metrics and develop targeted strategies to enhance retention rates, engaging directly with resigning members to document feedback for continuous improvement.
Promote a motivating work environment centered on teamwork, respect, and a focus on member satisfaction.
Ensure the club operates safely and legally in accordance with regulatory obligations.
Required Qualifications
A high school diploma or equivalent.
Minimum 3 years of experience in club management, hospitality, or related field.
Minimum 1 year of experience managing budgets with sound expense allocation decision‑making.
Preferred Qualifications
Bachelor’s degree or equivalent.
Certifications in Food Handlers, Alcohol Safety, STAR Service, STAR Trainer, TABC, and CPR.
Experience handling highly confidential material with discretion and integrity.
Computer literacy and strong proficiency in spreadsheet software.
Strong leadership, communication, and team‑management abilities.
Benefits & Compensation We believe in taking care of our team, and our Total Rewards package reflects that commitment. Base pay is determined by skills, experience, education, location, and hours worked for non‑exempt roles.
Medical, dental, and vision coverage
Life insurance
Short‑term and long‑term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs (time off as required by applicable law also provided for part‑time team members)
Want to learn more? Visit
www.invitedbenefits.com
for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.
Invited is an Equal Employment Opportunity Employer. The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr