Go Intellects Inc
Senior Software Trainer and Quality Assurance Analyst
Go Intellects Inc, Washington, District of Columbia, us, 20022
Senior Software Trainer and Quality Assurance Analyst
Role: Senior Software Trainer and Quality Assurance Analyst
Client: DC Government
Location: Washington, DC (Hybrid)
Job Description:
Create and maintain training resources (manuals, reference guides, webinars, websites) to support ongoing training using mediums such as PowerPoint, video, Captivate, Word, SharePoint, etc.
Provide virtual and in‑person training to central office and school‑based staff.
Interface with other teams on behalf of the training team to improve processes and relationships.
Serve as the Tier II point of contact for support to resolve Aspen SIS user issues.
Deliver the highest level of customer service to users.
Log user inquiries in a ticket‑tracking system; daily review open issues and follow‑up accordingly.
Determine nature of obstacles and coordinate resolution with appropriate DCPS staff.
Support and carry out the Chancellor’s mission to transform DC Public Schools and close the achievement gap.
Perform other related duties as assigned.
Duties for this role will also include:
Identifying and communicating with key stakeholders.
Gathering, reviewing, and analysing business needs.
Liaising between various business departments and groups.
Assessing options for process improvement and testing of applications, as needed.
Maintaining documentation regarding various projects, processes, and operations.
Required Skills and Experience
5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings.
2 years familiarity with help‑desk ticket tracking systems (Remedy, HEAT, etc.).
4 years of thorough knowledge of Aspen SIS capabilities.
10 years providing excellent customer service, communication, and interpersonal skills, with emphasis on high‑quality service within a team environment.
5 years producing training materials using video, Word, PowerPoint, Captivate.
Strong professional communication skills under pressure and a high level of patience.
Wide range of skills and knowledge in computer software and network applications.
Exposure to or experience in the education sector preferred.
Ability to learn new processes and procedures quickly.
Ability to work independently in a fast‑paced environment.
Highly organised and detail‑oriented.
Job Type Full‑time
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Client: DC Government
Location: Washington, DC (Hybrid)
Job Description:
Create and maintain training resources (manuals, reference guides, webinars, websites) to support ongoing training using mediums such as PowerPoint, video, Captivate, Word, SharePoint, etc.
Provide virtual and in‑person training to central office and school‑based staff.
Interface with other teams on behalf of the training team to improve processes and relationships.
Serve as the Tier II point of contact for support to resolve Aspen SIS user issues.
Deliver the highest level of customer service to users.
Log user inquiries in a ticket‑tracking system; daily review open issues and follow‑up accordingly.
Determine nature of obstacles and coordinate resolution with appropriate DCPS staff.
Support and carry out the Chancellor’s mission to transform DC Public Schools and close the achievement gap.
Perform other related duties as assigned.
Duties for this role will also include:
Identifying and communicating with key stakeholders.
Gathering, reviewing, and analysing business needs.
Liaising between various business departments and groups.
Assessing options for process improvement and testing of applications, as needed.
Maintaining documentation regarding various projects, processes, and operations.
Required Skills and Experience
5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings.
2 years familiarity with help‑desk ticket tracking systems (Remedy, HEAT, etc.).
4 years of thorough knowledge of Aspen SIS capabilities.
10 years providing excellent customer service, communication, and interpersonal skills, with emphasis on high‑quality service within a team environment.
5 years producing training materials using video, Word, PowerPoint, Captivate.
Strong professional communication skills under pressure and a high level of patience.
Wide range of skills and knowledge in computer software and network applications.
Exposure to or experience in the education sector preferred.
Ability to learn new processes and procedures quickly.
Ability to work independently in a fast‑paced environment.
Highly organised and detail‑oriented.
Job Type Full‑time
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