DS Technologies Inc
Salesforce Production Support Engineer
DS Technologies Inc, Atlanta, Georgia, United States, 30383
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Salesforce Production Support Engineer
role at
DS Technologies Inc .
Job Title:
Salesforce Production Support Engineer Location:
Atlanta, GA / Charlotte, NC - 5 Day week (No Remote) Shift:
Regular / Second Shift (with On-call & Weekend Support)
Job Description
Provide L2/L3 production support for Salesforce applications, including Sales Cloud, Service Cloud, and related integrations.
Support and manage Riva and Autoforce deployments, ensuring seamless integration, configuration, and stability.
Monitor application health, analyse incidents, and provide timely resolution to minimise business impact.
Perform root cause analysis for recurring issues and implement preventive solutions.
Coordinate with business users, technical teams, and vendors to drive quick and effective problem resolution.
Support regular deployments, release management activities, and configuration updates across environments.
Participate in on-call rotations and handle weekend maintenance as needed.
Maintain detailed documentation of incidents, resolutions, and operational procedures.
Ensure adherence to SLAs and compliance with client support processes.
Required Skills & Experience
Salesforce hands‑on experience (administration, configuration, and customization).
Proven experience in production support or application maintenance roles.
Hands‑on experience in Riva and Autoforce deployment (good to have) and production support (must have).
Strong problem triaging, analytical, and troubleshooting skills.
Excellent communication, collaboration, and stakeholder management abilities.
Experience on Salesforce Lightning, Apex, SOQL, Service Console, and integration troubleshooting.
Ability to work flexible hours, including second shift and on-call support.
Experience in incident, problem, and change management (ITIL process).
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at DS Technologies Inc by 2x.
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Salesforce Production Support Engineer
role at
DS Technologies Inc .
Job Title:
Salesforce Production Support Engineer Location:
Atlanta, GA / Charlotte, NC - 5 Day week (No Remote) Shift:
Regular / Second Shift (with On-call & Weekend Support)
Job Description
Provide L2/L3 production support for Salesforce applications, including Sales Cloud, Service Cloud, and related integrations.
Support and manage Riva and Autoforce deployments, ensuring seamless integration, configuration, and stability.
Monitor application health, analyse incidents, and provide timely resolution to minimise business impact.
Perform root cause analysis for recurring issues and implement preventive solutions.
Coordinate with business users, technical teams, and vendors to drive quick and effective problem resolution.
Support regular deployments, release management activities, and configuration updates across environments.
Participate in on-call rotations and handle weekend maintenance as needed.
Maintain detailed documentation of incidents, resolutions, and operational procedures.
Ensure adherence to SLAs and compliance with client support processes.
Required Skills & Experience
Salesforce hands‑on experience (administration, configuration, and customization).
Proven experience in production support or application maintenance roles.
Hands‑on experience in Riva and Autoforce deployment (good to have) and production support (must have).
Strong problem triaging, analytical, and troubleshooting skills.
Excellent communication, collaboration, and stakeholder management abilities.
Experience on Salesforce Lightning, Apex, SOQL, Service Console, and integration troubleshooting.
Ability to work flexible hours, including second shift and on-call support.
Experience in incident, problem, and change management (ITIL process).
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at DS Technologies Inc by 2x.
#J-18808-Ljbffr