Mossy Ford
Join to apply for the
Quick Lane Service Advisor
role at
Mossy Ford
6 days ago Be among the first 25 applicants
This range is provided by Mossy Ford. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.25/hr - $17.25/hr
Company Overview At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee as an extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.
As a Quick Lane Service Advisor, you will own our customer’s experience in the service quick lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Quick Lane Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Employees in this position will be paid a base hourly wage of $17.25 per hour, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings with commissions are approx. $45,000 to $67,000.
Benefits
Medical, Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
LAP (Life Assistance Program)
Basic Life, Dependent & Accident Insurance
Growth Opportunities
Paid Training
Employee Purchase Incentives
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understanding of all services provided.
Distribute work between technicians efficiently.
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record & CA Driver’s License
Willing to submit to a pre-employment background check & drug screen
Basic understanding of vehicle system
Superior customer service skills
Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug‑free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility).
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries: Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Mossy Ford by 2x
#J-18808-Ljbffr
Quick Lane Service Advisor
role at
Mossy Ford
6 days ago Be among the first 25 applicants
This range is provided by Mossy Ford. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.25/hr - $17.25/hr
Company Overview At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee as an extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.
As a Quick Lane Service Advisor, you will own our customer’s experience in the service quick lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Quick Lane Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Employees in this position will be paid a base hourly wage of $17.25 per hour, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings with commissions are approx. $45,000 to $67,000.
Benefits
Medical, Dental & Vision
Group Insurance Plans & Discounts
401K Retirement Savings Plan
Paid Vacation and Holidays
Disability Insurance
LAP (Life Assistance Program)
Basic Life, Dependent & Accident Insurance
Growth Opportunities
Paid Training
Employee Purchase Incentives
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understanding of all services provided.
Distribute work between technicians efficiently.
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record & CA Driver’s License
Willing to submit to a pre-employment background check & drug screen
Basic understanding of vehicle system
Superior customer service skills
Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug‑free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility).
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries: Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Mossy Ford by 2x
#J-18808-Ljbffr