Infosys
Employer Industry: Digital Services and Consulting
Why consider this job opportunity:
Salary range up to $167,000, depending on location and experience
Comprehensive benefits including medical, dental, vision, life insurance, and disability coverage
Opportunities for career advancement and professional development
Flexible work environment with the ability to work remotely from anywhere in the U.S.
Engaging work culture that fosters technical excellence and mentorship
What to Expect (Job Responsibilities):
Lead the CRM support team to ensure timely resolution of incidents and service requests
Manage escalations, conduct Root Cause Analysis (RCA), and implement long‑term fixes for recurring issues
Provide architectural guidance for CRM solutions, ensuring scalability and performance
Mentor junior consultants and engage with stakeholders to translate operational needs into technical solutions
Oversee release management activities including planning, testing, and deployment
What is Required (Qualifications):
Bachelor’s degree or foreign equivalent in Computer Science, Information Systems Management, or a related field, or three years of progressive experience in the specialty
Minimum of 11 years of experience in Microsoft Dynamics CRM with expertise in Sales and Service modules
Strong experience in CRM architecture, solution design, and technical leadership
Hands‑on experience with both cloud (D365) and on‑premises CRM infrastructure
Excellent communication, stakeholder management, and team leadership skills
How to Stand Out (Preferred Qualifications):
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft Certified: Power Platform Solution Architect Expert
ITIL Foundation or equivalent certification
#DigitalTransformation #CRM #MicrosoftDynamics #RemoteWork #CareerGrowth
“We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.”
#J-18808-Ljbffr
Why consider this job opportunity:
Salary range up to $167,000, depending on location and experience
Comprehensive benefits including medical, dental, vision, life insurance, and disability coverage
Opportunities for career advancement and professional development
Flexible work environment with the ability to work remotely from anywhere in the U.S.
Engaging work culture that fosters technical excellence and mentorship
What to Expect (Job Responsibilities):
Lead the CRM support team to ensure timely resolution of incidents and service requests
Manage escalations, conduct Root Cause Analysis (RCA), and implement long‑term fixes for recurring issues
Provide architectural guidance for CRM solutions, ensuring scalability and performance
Mentor junior consultants and engage with stakeholders to translate operational needs into technical solutions
Oversee release management activities including planning, testing, and deployment
What is Required (Qualifications):
Bachelor’s degree or foreign equivalent in Computer Science, Information Systems Management, or a related field, or three years of progressive experience in the specialty
Minimum of 11 years of experience in Microsoft Dynamics CRM with expertise in Sales and Service modules
Strong experience in CRM architecture, solution design, and technical leadership
Hands‑on experience with both cloud (D365) and on‑premises CRM infrastructure
Excellent communication, stakeholder management, and team leadership skills
How to Stand Out (Preferred Qualifications):
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft Certified: Power Platform Solution Architect Expert
ITIL Foundation or equivalent certification
#DigitalTransformation #CRM #MicrosoftDynamics #RemoteWork #CareerGrowth
“We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.”
#J-18808-Ljbffr