Providence
Principal Network Engineer IS, Voice and Unified Communications (UC)
Providence, Redmond, Washington, United States, 98052
Principal Network Engineer IS, Voice and Unified Communications (UC)
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Overview The Principal Network Engineer specializing in Voice and Unified Communications (UC) will play a critical role in the design, operation, and enhancement of large‑scale communication services tailored for IS, non‑IS, and clinical caregivers. This role demands deep technical expertise in deploying and managing advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance. As a subject matter expert, the engineer will provide top‑tier support in complex environments, driving innovation and efficiency in voice‑related technologies. Some travel may be required.
Location & Remote Work Providence welcomes virtual work for applicants who currently reside in one of the following states or regions:
Alaska
Washington
Oregon
Montana
California
Texas: Lubbock
Texas: Levelland
Texas: Plainview
Required Qualifications
Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education and work experience.
8 or more years of related experience.
Strong experience in automation related to deployment, recovery, or other manual processes.
Scripting experience with PowerShell, Perl, Ansible, VB Script, Python, or SQL.
Strong experience with n‑tier solutions.
Experience with resilience modeling (failure mode analysis) and simulating service outages for automated and manual platforms.
Ability to translate customer and technical requirements into service architecture meeting quality of service expectations.
Leadership in backlog discussions and standups to prioritize live site requirements.
Data‑driven decision making using metricsn Logical reasoning to evaluate alternative solutions.
Advanced problem‑solving using systematic procedures and root cause analysis.
Preferred Qualifications
Master’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education and work experience.
8 or more years with Avaya Enterprise Unified Communications technologies in a multi‑data‑center environment.
4 or more years with Cisco in a multi‑data‑center environment.
Proficiency in Cisco UCS technologies: Call Manager, CUBE, Unity, WebEx Calling, Voice Gateways.
Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, Session Manager.
Experience supporting Oracle SBC in a large‑scale enterprise environment.
Deep knowledge of VoIP networking services, including SIP and carrier‑based solutions.
Experience with monitoring tools: SNMP, Syslog, Wireshark.
Cloud and networking certifications, preferably at the CCNP Collaboration level.
Experience migrating legacy PBX and voice services to Cisco Cloud UCM and SIP.
Experience with faxing over SIP/H.323.
Familiarity with CDR systems and SIP log aggregation.
Proficiency in voice testing, load tools, and call‑quality measurement.
Strong analytical, communicational, negotiation, and presentation skills.
In‑depth knowledge of IT concepts, strategies, and best practices.
Benefits Providence offers a comprehensive benefits package including 401(k) retirement plan with employer matching, health care benefits (medical, dental, vision), life and disability insurance, paid time off, and additional benefits to support your well‑being and professional growth.
About Providence Providence is committed to patient‑focused, whole‑person care built on understanding, commitment, and respect. With 120,000 caregivers across 50 hospitals and 1,000+ clinics, Providence serves diverse communities across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington.
Equal Opportunity Employer Providence is a proud Equal Opportunity Employer. We are dedicated to an inclusive workforce where diversity is valued and all employees are heard and respected. We provide an environment free from unlawful discrimination and harassment.
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Overview The Principal Network Engineer specializing in Voice and Unified Communications (UC) will play a critical role in the design, operation, and enhancement of large‑scale communication services tailored for IS, non‑IS, and clinical caregivers. This role demands deep technical expertise in deploying and managing advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance. As a subject matter expert, the engineer will provide top‑tier support in complex environments, driving innovation and efficiency in voice‑related technologies. Some travel may be required.
Location & Remote Work Providence welcomes virtual work for applicants who currently reside in one of the following states or regions:
Alaska
Washington
Oregon
Montana
California
Texas: Lubbock
Texas: Levelland
Texas: Plainview
Required Qualifications
Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education and work experience.
8 or more years of related experience.
Strong experience in automation related to deployment, recovery, or other manual processes.
Scripting experience with PowerShell, Perl, Ansible, VB Script, Python, or SQL.
Strong experience with n‑tier solutions.
Experience with resilience modeling (failure mode analysis) and simulating service outages for automated and manual platforms.
Ability to translate customer and technical requirements into service architecture meeting quality of service expectations.
Leadership in backlog discussions and standups to prioritize live site requirements.
Data‑driven decision making using metricsn Logical reasoning to evaluate alternative solutions.
Advanced problem‑solving using systematic procedures and root cause analysis.
Preferred Qualifications
Master’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education and work experience.
8 or more years with Avaya Enterprise Unified Communications technologies in a multi‑data‑center environment.
4 or more years with Cisco in a multi‑data‑center environment.
Proficiency in Cisco UCS technologies: Call Manager, CUBE, Unity, WebEx Calling, Voice Gateways.
Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, Session Manager.
Experience supporting Oracle SBC in a large‑scale enterprise environment.
Deep knowledge of VoIP networking services, including SIP and carrier‑based solutions.
Experience with monitoring tools: SNMP, Syslog, Wireshark.
Cloud and networking certifications, preferably at the CCNP Collaboration level.
Experience migrating legacy PBX and voice services to Cisco Cloud UCM and SIP.
Experience with faxing over SIP/H.323.
Familiarity with CDR systems and SIP log aggregation.
Proficiency in voice testing, load tools, and call‑quality measurement.
Strong analytical, communicational, negotiation, and presentation skills.
In‑depth knowledge of IT concepts, strategies, and best practices.
Benefits Providence offers a comprehensive benefits package including 401(k) retirement plan with employer matching, health care benefits (medical, dental, vision), life and disability insurance, paid time off, and additional benefits to support your well‑being and professional growth.
About Providence Providence is committed to patient‑focused, whole‑person care built on understanding, commitment, and respect. With 120,000 caregivers across 50 hospitals and 1,000+ clinics, Providence serves diverse communities across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington.
Equal Opportunity Employer Providence is a proud Equal Opportunity Employer. We are dedicated to an inclusive workforce where diversity is valued and all employees are heard and respected. We provide an environment free from unlawful discrimination and harassment.
#J-18808-Ljbffr