Ross Stores, Inc.
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Retail Associate
role at
Ross Stores, Inc.
Our values start with our people. Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We provide fun and exciting treasure‑hunt experiences while offering customers high‑quality brands and extraordinary savings.
What You’ll Experience
Success: We pursue excellence, learning, and evolving.
Career Growth: We develop our talent because Ross grows when our people grow.
Teamwork: We solve hard problems together.
Diversity & Inclusion: We celebrate differences and strive to be a positive force in our community.
General Purpose The Retail Associate ensures customers have a positive shopping experience, greets them warmly, follows best‑practice standards, maintains a clean work area, and presents merchandise properly. The Associate may perform additional tasks as requested to achieve customer service and operational goals.
Essential Functions
Practice safe behaviors and maintain awareness on the sales floor.
Keep the sales floor clear and safe, reporting unsafe conditions.
Treat all customers and associates with respect and courtesy.
Assist customers (register‑trained), answer questions, and greet them throughout the store.
Respond promptly to customer service calls and handle issues courteously.
Represent the Company brand at all times.
Perform cleaning tasks to maintain merchandise and store areas.
Maintain a professional appearance and dress code.
Perform daily sizing and recovery to keep the store organized.
Expedite merchandise receipts and merchandise per company best practice.
Understand loss‑prevention programs and merchandise protection standards.
Demonstrate integrity, safeguard confidential information, and protect cash.
Follow MOS policies for merchandise disposal.
Handle cash, checks, charge cards, refunds, voids, and offline procedures accurately.
Execute best practices efficiently to maximize productivity.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Qualifications and Special Skills
Effective communication with customers, associates, and leadership.
Basic mathematical calculations commonly used in retail.
Physical Requirements / ADA
Use all store equipment including PDTs, registers and PC.
Spend up to 100% of working time standing, walking, and moving around the store.
Regularly bend at waist, squat, kneel, climb, carry, reach, stoop.
Occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, other assigned supplies.
Other assignments may require additional qualifications and skills.
Stockroom shifts: push, pull, and lift more than 20 pounds.
Supervisory Responsibilities None
Compensation Base pay range: $17.95 – $18.45 per hour. Pay depends on experience, skills, qualifications, education, certifications, seniority, and location. The range is one component of the total compensation package.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
EEO Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe it is essential to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or domestic partnership status, medical condition, genetic information, gender identity, sexual orientation, and other protected categories.
Disclaimer This job description is a summary of primary duties and responsibilities. It is not comprehensive or all‑inclusive, and may change at management's discretion.
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Retail Associate
role at
Ross Stores, Inc.
Our values start with our people. Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We provide fun and exciting treasure‑hunt experiences while offering customers high‑quality brands and extraordinary savings.
What You’ll Experience
Success: We pursue excellence, learning, and evolving.
Career Growth: We develop our talent because Ross grows when our people grow.
Teamwork: We solve hard problems together.
Diversity & Inclusion: We celebrate differences and strive to be a positive force in our community.
General Purpose The Retail Associate ensures customers have a positive shopping experience, greets them warmly, follows best‑practice standards, maintains a clean work area, and presents merchandise properly. The Associate may perform additional tasks as requested to achieve customer service and operational goals.
Essential Functions
Practice safe behaviors and maintain awareness on the sales floor.
Keep the sales floor clear and safe, reporting unsafe conditions.
Treat all customers and associates with respect and courtesy.
Assist customers (register‑trained), answer questions, and greet them throughout the store.
Respond promptly to customer service calls and handle issues courteously.
Represent the Company brand at all times.
Perform cleaning tasks to maintain merchandise and store areas.
Maintain a professional appearance and dress code.
Perform daily sizing and recovery to keep the store organized.
Expedite merchandise receipts and merchandise per company best practice.
Understand loss‑prevention programs and merchandise protection standards.
Demonstrate integrity, safeguard confidential information, and protect cash.
Follow MOS policies for merchandise disposal.
Handle cash, checks, charge cards, refunds, voids, and offline procedures accurately.
Execute best practices efficiently to maximize productivity.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Qualifications and Special Skills
Effective communication with customers, associates, and leadership.
Basic mathematical calculations commonly used in retail.
Physical Requirements / ADA
Use all store equipment including PDTs, registers and PC.
Spend up to 100% of working time standing, walking, and moving around the store.
Regularly bend at waist, squat, kneel, climb, carry, reach, stoop.
Occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, other assigned supplies.
Other assignments may require additional qualifications and skills.
Stockroom shifts: push, pull, and lift more than 20 pounds.
Supervisory Responsibilities None
Compensation Base pay range: $17.95 – $18.45 per hour. Pay depends on experience, skills, qualifications, education, certifications, seniority, and location. The range is one component of the total compensation package.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
EEO Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe it is essential to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or domestic partnership status, medical condition, genetic information, gender identity, sexual orientation, and other protected categories.
Disclaimer This job description is a summary of primary duties and responsibilities. It is not comprehensive or all‑inclusive, and may change at management's discretion.
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