Nordstrom
Transportation Program Manager 1 - Drop Ship - HYBRID
Nordstrom, Seattle, Washington, us, 98127
Transportation Program Manager 1 - Drop Ship – Hybrid
At Nordstrom, our primary goal is to make customers feel good and look their best. Our ability to compete as the best fashion retailer in the digital world depends on our ability to leverage our supply chain, stores, and merchandising excellence. The
Drop Ship Transportation Program Manager
motivates, results‑oriented, and committed to delivering a best‑in‑class drop ship transportation experience while balancing key factors of those shipments. This role manages and expands the existing drop ship transportation strategy aligned with Nordstrom’s Drop Ship Fulfillment vision and owns the drop ship transportation service, speed, quality and cost performance.
Responsibilities
Manage and expand the existing strategy for Drop Ship Transportation of Nordstrom Full Line and Rack merchandise from drop ship suppliers to customers via parcel carriers.
Collaborate with Drop Ship Transportation Operations, Product, Engineering, Customer Care, and a variety of internal and external stakeholders to define optimal drop ship carrier selection, transportation processes, and performance expectations and deliver at a high level.
Analyze drop ship supplier and carrier performance and lead performance and cost‑efficiency initiatives, ensuring alignment with service standards and financial targets while fostering strong supplier partnerships through evolving fulfillment and delivery capabilities.
Assess, develop and implement creative customer‑focused drop ship transportation solutions to achieve key factor goals and balance service, speed, quality and cost performance.
Understand and utilize various internal and external systems and carrier interfaces for intelligent routing, fulfillment, tracking and receipt of drop ship customer shipments.
Apply data analysis, problem solving and project management skills to identify and drive continuous improvement initiatives.
Prepare and regularly communicate updates and performance to the leadership team.
Qualifications
Bachelor’s Degree in Supply Chain, Transportation, Business or Engineering desired. Graduate Degree or MBA a plus.
5+ years of transportation, logistics, engineering or supply chain work experience.
Demonstrated teamwork and influencing/negotiating skills to drive successful results with multiple internal and external stakeholders.
Strong creative problem‑solving skills, business acumen, and a customer‑focused mindset.
Excellent verbal and written communication skills.
Comfortable in a fast paced and collaborative work environment.
Ability to use analytical tools to organize and interpret data, present ideas and create continuous improvement projects.
PC knowledge, including Microsoft Office applications.
Ability to travel up to 10–20% annually.
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away.
Life Insurance and Disability.
Merchandise Discount and EAP Resources.
Pay Range $87,500.00 – $145,500.00 Annual. Pay offers are dependent on location, as well as job‑related knowledge, skills, and experience. This position may be eligible for performance‑based incentives/bonuses.
Legal / Hiring Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
#J-18808-Ljbffr
Drop Ship Transportation Program Manager
motivates, results‑oriented, and committed to delivering a best‑in‑class drop ship transportation experience while balancing key factors of those shipments. This role manages and expands the existing drop ship transportation strategy aligned with Nordstrom’s Drop Ship Fulfillment vision and owns the drop ship transportation service, speed, quality and cost performance.
Responsibilities
Manage and expand the existing strategy for Drop Ship Transportation of Nordstrom Full Line and Rack merchandise from drop ship suppliers to customers via parcel carriers.
Collaborate with Drop Ship Transportation Operations, Product, Engineering, Customer Care, and a variety of internal and external stakeholders to define optimal drop ship carrier selection, transportation processes, and performance expectations and deliver at a high level.
Analyze drop ship supplier and carrier performance and lead performance and cost‑efficiency initiatives, ensuring alignment with service standards and financial targets while fostering strong supplier partnerships through evolving fulfillment and delivery capabilities.
Assess, develop and implement creative customer‑focused drop ship transportation solutions to achieve key factor goals and balance service, speed, quality and cost performance.
Understand and utilize various internal and external systems and carrier interfaces for intelligent routing, fulfillment, tracking and receipt of drop ship customer shipments.
Apply data analysis, problem solving and project management skills to identify and drive continuous improvement initiatives.
Prepare and regularly communicate updates and performance to the leadership team.
Qualifications
Bachelor’s Degree in Supply Chain, Transportation, Business or Engineering desired. Graduate Degree or MBA a plus.
5+ years of transportation, logistics, engineering or supply chain work experience.
Demonstrated teamwork and influencing/negotiating skills to drive successful results with multiple internal and external stakeholders.
Strong creative problem‑solving skills, business acumen, and a customer‑focused mindset.
Excellent verbal and written communication skills.
Comfortable in a fast paced and collaborative work environment.
Ability to use analytical tools to organize and interpret data, present ideas and create continuous improvement projects.
PC knowledge, including Microsoft Office applications.
Ability to travel up to 10–20% annually.
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away.
Life Insurance and Disability.
Merchandise Discount and EAP Resources.
Pay Range $87,500.00 – $145,500.00 Annual. Pay offers are dependent on location, as well as job‑related knowledge, skills, and experience. This position may be eligible for performance‑based incentives/bonuses.
Legal / Hiring Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
#J-18808-Ljbffr