Service Desk Analyst II

Milestone Technologies, Inc. provided pay range This range is provided by Milestone Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $40.00/hr - $45.00/hr

Onsite position in Sunnyvale

W2 only - Benefits available thru Milestone

AI Cloud Computing

Overview Level 2 service desk support for 1,500+ end users

Required Skills

3+ years’ experience in IT end user support, ideally for technology or enterprise-level companies

Mac OS/desktop support experience, including JAMF for MDM

Experience with collaboration tools like Slack, and Google Workspace

Experience with ticketing systems like JIRA, FreshService, or similar

Customer focused approach to delivering excellent service and support to internal customers

Okta experience (preferred) for onboarding, account provisioning, access management, etc.

AV/VC experience with Zoom highly preferred (setting up conference rooms, large events, etc.)

Seniority level Mid‑Senior level

Employment type Contract

Job function Information Technology and Customer Service

Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Milestone Technologies, Inc. by 2x

Inferred from the description for this job Medical insurance

Vision insurance

401(k)

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