Yale University
IT, Client Technologies Administrator 2
at Yale University
Salary Range
$71,300.00 - $106,925.00
Responsibilities
Provide on-site administration and support for domain specific applications and computational hardware and software used in faculty research including desktops, laptops, server class computers, storage arrays, and tape backup libraries in laboratory and workgroup environments.
Coordinate service with IT professionals from other units.
Prepare documentation (procedural, planning, informational for team, as well as end users) to support functions specific to departments.
Coordinate new AI application projects within both FAS and SEAS and ITS, providing instruction and insight to departments as well as creating the applications as needed.
Principal Responsibilities
Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training.
Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; elevate as necessary.
Provide guidance and explain policies and procedures to end-users.
Install and configure software for network connectivity, backups, server access, etc. on user systems.
Requirements
Required Education and Experience: Bachelor's Degree and two years of experience or equivalent education and experience.
Posting Details
Job Posting Date: 11/03/2025
Job Category: Professional
Bargaining Unit: NON
Compensation Grade: GS-2
Compensation Grade Profile: GS-2g
Time Type: Full time
Duration Type: Staff
Work Model: (not specified)
Location: 12 Hillhouse Avenue, New Haven, Connecticut
Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
EEO Statement The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industry: Higher Education
Yale University is a tobacco‑free campus.
#J-18808-Ljbffr
Salary Range
$71,300.00 - $106,925.00
Responsibilities
Provide on-site administration and support for domain specific applications and computational hardware and software used in faculty research including desktops, laptops, server class computers, storage arrays, and tape backup libraries in laboratory and workgroup environments.
Coordinate service with IT professionals from other units.
Prepare documentation (procedural, planning, informational for team, as well as end users) to support functions specific to departments.
Coordinate new AI application projects within both FAS and SEAS and ITS, providing instruction and insight to departments as well as creating the applications as needed.
Principal Responsibilities
Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training.
Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; elevate as necessary.
Provide guidance and explain policies and procedures to end-users.
Install and configure software for network connectivity, backups, server access, etc. on user systems.
Requirements
Required Education and Experience: Bachelor's Degree and two years of experience or equivalent education and experience.
Posting Details
Job Posting Date: 11/03/2025
Job Category: Professional
Bargaining Unit: NON
Compensation Grade: GS-2
Compensation Grade Profile: GS-2g
Time Type: Full time
Duration Type: Staff
Work Model: (not specified)
Location: 12 Hillhouse Avenue, New Haven, Connecticut
Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
EEO Statement The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industry: Higher Education
Yale University is a tobacco‑free campus.
#J-18808-Ljbffr