Providence
Principal Network Engineer IS, Voice and Unified Communications (UC)
Providence, Olympia, Washington, United States
Principal Network Engineer IS, Voice and Unified Communications (UC)
The Principal Network Engineer specializing in Voice and Unified Communications (UC) will play a critical role in the design, operation, and enhancement of large-scale communication services tailored for IS, non-IS, and clinical caregivers. This role demands deep technical expertise in deploying and managing advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance. As a subject matter expert, the engineer will provide top-tier support in complex environments, driving innovation and efficiency in voice-related technologies. Some travel may be required to support various initiatives and implementations effectively.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Virtual Work Locations
Alaska
Washington
Oregon
Montana
California
Texas: Lubbock
Texas: Levelland
Texas: Plainview
Required Qualifications
Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering OR a combination of equivalent education and work experience
8 or more years of related experience
Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
Scripting experience with PowerShell, Perl, Ansible, VB Script, Python, SQL.
Strong experience with n-tier solutions
Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
Strong experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
Preferred Qualifications
Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering OR a combination of equivalent education and work experience
8 or more years of hands‑on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi‑data center environment
4 or more years of hands‑on experience with Cisco in a multi‑data center environment
Proficiency in Cisco UCS technologies, including Call Manager, CUBE, Unity, WebEx Calling, and Voice Gateways
Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, and Session Manager
Experience in managing and supporting Oracle SBC in a large‑scale enterprise environment
Deep knowledge of VoIP networking services, including SIP and carrier‑based solutions
Experience with monitoring and telemetry tools, such as SNMP, Syslog, and Wireshark
Cloud and networking certifications, preferably at the CCNP Collaboration level
Experience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIP
Preferred experience supporting faxing over SIP/H.323
Familiarity with CDR systems and SIP log aggregator data collection
Proficiency in voice testing, load tools, and call‑quality measurement tools
Strong analytical ability, judgment, and problem‑solving skills, with a comprehensive understanding of business functions and IT industry issues
Highly developed communication, negotiation, presentation, and consensus‑building skills
In‑depth knowledge of IT concepts, strategies, methodologies, practices, and procedures
Salary Range by Location
AK: Anchorage: Min: $68.33, Max: $116.36
AK: Kodiak, Seward, Valdez: Min: $71.23, Max: $121.29
California: Humboldt: Min: $71.23, Max: $121.29
California: Northern California - Except Humboldt: Min: $79.92, Max: $136.08
California: Southern California: Min: $71.23, Max: $121.29
Montana: Except Great Falls: Min: $55.01, Max: $93.68
Montana: Great Falls: Min: $52.12, Max: $88.75
Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47
Oregon: Portland Service Area: Min: $68.33, Max: $116.36
Texas – Lubbock, Levelland, Plainview: Min: $52.12, Max: $88.75
Washington: Western: Min: $71.23, Max: $121.29
Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36
Washington: Clark County: Min: $68.33, Max: $116.36
Washington: Eastern: Min: $60.81, Max: $103.54
Washington: Southeast: Min: $63.70, Max: $108.47
Why Join Providence? Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time‑off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Equal Opportunity Employer Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
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Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Virtual Work Locations
Alaska
Washington
Oregon
Montana
California
Texas: Lubbock
Texas: Levelland
Texas: Plainview
Required Qualifications
Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering OR a combination of equivalent education and work experience
8 or more years of related experience
Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
Scripting experience with PowerShell, Perl, Ansible, VB Script, Python, SQL.
Strong experience with n-tier solutions
Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
Strong experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
Preferred Qualifications
Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering OR a combination of equivalent education and work experience
8 or more years of hands‑on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi‑data center environment
4 or more years of hands‑on experience with Cisco in a multi‑data center environment
Proficiency in Cisco UCS technologies, including Call Manager, CUBE, Unity, WebEx Calling, and Voice Gateways
Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, and Session Manager
Experience in managing and supporting Oracle SBC in a large‑scale enterprise environment
Deep knowledge of VoIP networking services, including SIP and carrier‑based solutions
Experience with monitoring and telemetry tools, such as SNMP, Syslog, and Wireshark
Cloud and networking certifications, preferably at the CCNP Collaboration level
Experience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIP
Preferred experience supporting faxing over SIP/H.323
Familiarity with CDR systems and SIP log aggregator data collection
Proficiency in voice testing, load tools, and call‑quality measurement tools
Strong analytical ability, judgment, and problem‑solving skills, with a comprehensive understanding of business functions and IT industry issues
Highly developed communication, negotiation, presentation, and consensus‑building skills
In‑depth knowledge of IT concepts, strategies, methodologies, practices, and procedures
Salary Range by Location
AK: Anchorage: Min: $68.33, Max: $116.36
AK: Kodiak, Seward, Valdez: Min: $71.23, Max: $121.29
California: Humboldt: Min: $71.23, Max: $121.29
California: Northern California - Except Humboldt: Min: $79.92, Max: $136.08
California: Southern California: Min: $71.23, Max: $121.29
Montana: Except Great Falls: Min: $55.01, Max: $93.68
Montana: Great Falls: Min: $52.12, Max: $88.75
Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47
Oregon: Portland Service Area: Min: $68.33, Max: $116.36
Texas – Lubbock, Levelland, Plainview: Min: $52.12, Max: $88.75
Washington: Western: Min: $71.23, Max: $121.29
Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36
Washington: Clark County: Min: $68.33, Max: $116.36
Washington: Eastern: Min: $60.81, Max: $103.54
Washington: Southeast: Min: $63.70, Max: $108.47
Why Join Providence? Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time‑off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Equal Opportunity Employer Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
#J-18808-Ljbffr