Energy Jobline ZR
Environmental Customer Coordinator in Hayward
Energy Jobline ZR, Hayward, California, us, 94557
Arcwood Environmental
Arcwood Environmental is a pioneer in industrial waste management, committed to creating a cleaner, safer world. Since its inception in the 1970s, the company has solved complex environmental challenges. Headquartered in Indianapolis, Indiana, Arcwood has a dedicated team of more than 2,000 employees across the United States, providing innovative and compliant solutions to thousands of clients across diverse industries.
Why Arcwood?
Impactful Work:
Be part of a team that makes a real difference. Arcwood’s comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allowing us to solve our customers' waste challenges. We are part of the solution and do not generate waste ourselves.
Growth Opportunities:
At Arcwood, your contribution is valued beyond your job title. We believe in continuous learning and growth, encouraging every employee to expand skills and take on new challenges.
Safety First:
Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well‑being of colleagues. We live by the mantra Safe and Compliant, Always.
Collaborative Environment:
Together we can achieve much more. Join a supportive and dynamic team where ideas and efforts are recognized and rewarded.
Our Commitment We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.
Our Vision Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for customers, shareholders, communities, and the planet.
Our Ownership Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities and expanding our reach. EQT manages €232 billion in assets, focusing on private capital and real assets across Europe, Asia‑Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This ownership positions us for continued impact and growth.
Environmental Customer Coordinator As an Environmental Customer Coordinator you will be responsible for servicing customer accounts by managing customer inquiries regarding Arcwood services, including cost and proper documentation to ensure customer satisfaction.
Essential Functions & Requirements
Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Utilizes understanding of waste generator requirements to provide insights to customers
Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements; maintains an understanding of when to elevate customer issues
Builds sustainable relationships and establishes trust with customers through routine communication, ensuring customer satisfaction
Reviews, revises and completes waste profile forms, including but not limited to reviewing SDS and selecting proper RCRA hazardous waste codes; submits waste stream approval to appropriate department
Develops and utilizes basic chemical knowledge as it pertains to various waste types within the industry and the available disposal options
Utilizes a variety of tools to conduct research and partners with cross‑functional teams to solve customer challenges, providing innovative solutions; coordinates with cross‑functional teams to assign workflows to proper departments
Provides follow‑up on pending and new approvals to perform scheduling as soon as possible
Reviews, prints, and sends new quotes to customers; requests and files signed copies of quotes
Submits samples with required documentation for testing and waste approval as needed
Conducts reviews of billing information for accuracy prior to finalization; resolves any billing discrepancies as needed
Maintains accountability for inside sales to increase revenue in assigned territory(ies) by working closely alongside Sales counterpart
Secures disposal outlets for customer waste that will be managed directly to third‑party sites, including approvals, pricing and logistics as needed
Conducts profit and cost analysis on new and current business, ensuring that the most profitable disposal method is being used; identifies opportunities for increasing margin dollars
Receives waste orders from customers and completes appropriate shipping documentation, manifest, and labels as necessary
Manages non‑conforming waste situations in a timely manner, including manifest discrepancies
Facilitates customer tours of Arcwood facilities as requested
Maintains thorough and updated customer records
Maintains the ability to travel to assigned territory annually, up to 10%
Takes on additional duties as assigned to support the team and organization
Education
Bachelor's degree (required); degree in environmental science or other technical field
Experience
2+ years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)
In lieu of a Bachelor's degree, an Associate’s degree plus 2 years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)
Competencies
Excellent interpersonal skills to effectively communicate with internal and external customers
Strong communication skills via phone, with the ability to listen actively
Organizational and time management skills, with the ability to make strong decisions and execute patience under pressure
Self‑directed with the ability to work on multiple projects with competing priorities and deadlines
Basic working knowledge of all Federal, State, and local laws and regulations pertaining to the Environmental Services industry and DOT/RCRA regulations
Strong working knowledge of computer programs and applications
Regular and predictable attendance to perform the functions and requirements of this role
Benefits, Compensation, & Workforce Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short‑ and long‑term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.
A post‑offer drug screen will be required. Equality Opportunity Employer - Veterans & Disabilities
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr
Why Arcwood?
Impactful Work:
Be part of a team that makes a real difference. Arcwood’s comprehensive services range from hazardous waste management and emergency response to onsite support and technical solutions, allowing us to solve our customers' waste challenges. We are part of the solution and do not generate waste ourselves.
Growth Opportunities:
At Arcwood, your contribution is valued beyond your job title. We believe in continuous learning and growth, encouraging every employee to expand skills and take on new challenges.
Safety First:
Your health and safety are our top priorities. We foster a culture where every employee is empowered to act safely and ensure the well‑being of colleagues. We live by the mantra Safe and Compliant, Always.
Collaborative Environment:
Together we can achieve much more. Join a supportive and dynamic team where ideas and efforts are recognized and rewarded.
Our Commitment We are dedicated to fostering an inclusive and innovative workplace where every employee can thrive. As part of our team, you will have the freedom to contribute your expertise wherever needed, ensuring the success of our mission to protect the environment.
Our Vision Our vision is to be the most trusted partner in the environmental services industry. We put our customers first and deliver agile, sustainable, and innovative solutions. We commit to nurturing top talent and creating lasting value for customers, shareholders, communities, and the planet.
Our Ownership Arcwood Environmental is backed by the EQT Infrastructure VI fund, enhancing our capabilities and expanding our reach. EQT manages €232 billion in assets, focusing on private capital and real assets across Europe, Asia‑Pacific, and the Americas, fostering sustainable growth, operational excellence, and market leadership. This ownership positions us for continued impact and growth.
Environmental Customer Coordinator As an Environmental Customer Coordinator you will be responsible for servicing customer accounts by managing customer inquiries regarding Arcwood services, including cost and proper documentation to ensure customer satisfaction.
Essential Functions & Requirements
Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Utilizes understanding of waste generator requirements to provide insights to customers
Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements; maintains an understanding of when to elevate customer issues
Builds sustainable relationships and establishes trust with customers through routine communication, ensuring customer satisfaction
Reviews, revises and completes waste profile forms, including but not limited to reviewing SDS and selecting proper RCRA hazardous waste codes; submits waste stream approval to appropriate department
Develops and utilizes basic chemical knowledge as it pertains to various waste types within the industry and the available disposal options
Utilizes a variety of tools to conduct research and partners with cross‑functional teams to solve customer challenges, providing innovative solutions; coordinates with cross‑functional teams to assign workflows to proper departments
Provides follow‑up on pending and new approvals to perform scheduling as soon as possible
Reviews, prints, and sends new quotes to customers; requests and files signed copies of quotes
Submits samples with required documentation for testing and waste approval as needed
Conducts reviews of billing information for accuracy prior to finalization; resolves any billing discrepancies as needed
Maintains accountability for inside sales to increase revenue in assigned territory(ies) by working closely alongside Sales counterpart
Secures disposal outlets for customer waste that will be managed directly to third‑party sites, including approvals, pricing and logistics as needed
Conducts profit and cost analysis on new and current business, ensuring that the most profitable disposal method is being used; identifies opportunities for increasing margin dollars
Receives waste orders from customers and completes appropriate shipping documentation, manifest, and labels as necessary
Manages non‑conforming waste situations in a timely manner, including manifest discrepancies
Facilitates customer tours of Arcwood facilities as requested
Maintains thorough and updated customer records
Maintains the ability to travel to assigned territory annually, up to 10%
Takes on additional duties as assigned to support the team and organization
Education
Bachelor's degree (required); degree in environmental science or other technical field
Experience
2+ years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)
In lieu of a Bachelor's degree, an Associate’s degree plus 2 years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)
Competencies
Excellent interpersonal skills to effectively communicate with internal and external customers
Strong communication skills via phone, with the ability to listen actively
Organizational and time management skills, with the ability to make strong decisions and execute patience under pressure
Self‑directed with the ability to work on multiple projects with competing priorities and deadlines
Basic working knowledge of all Federal, State, and local laws and regulations pertaining to the Environmental Services industry and DOT/RCRA regulations
Strong working knowledge of computer programs and applications
Regular and predictable attendance to perform the functions and requirements of this role
Benefits, Compensation, & Workforce Arcwood offers competitive pay and bonus incentives. Benefits include choice of medical, dental, and vision plans, flexible spending or health savings accounts, employee and dependent life insurance, short‑ and long‑term disability, 401(k) savings plan with 7% company match, and tuition reimbursement.
A post‑offer drug screen will be required. Equality Opportunity Employer - Veterans & Disabilities
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr