TRIMAH TECHNOLOGIES LLC
W2 Contract Req: ServiceNow CMDB/ Discovery Process Architect (Remote/USA)
TRIMAH TECHNOLOGIES LLC, Columbus, Ohio, United States, 43224
W2 Contract Req: ServiceNow CMDB/ Discovery Process Architect (Remote/USA)
TRIMAH TECHNOLOGIES LLC provided pay range: $70.00/hr - $75.00/hr
Direct message the job poster from TRIMAH TECHNOLOGIES LLC
Please note: US Citizens only
Please note: GC/USC only
Job Title:
ServiceNow CMDB/ Discovery Process Architect
Work Location:
Remote/USA. Candidates must be located in one of the following states: Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia, or West Virginia.
Position Type:
Contract (Potentially CTH)
Contract Duration:
4-6 months
Responsibilities
Support and assist on
CMDB processes
to align with the organization’s strategic objectives.
Ensure process design aligns with ITIL framework and follows business and industry methodologies while considering good/best practices.
Assist with
configuration and optimization of ServiceNow Discovery.
Troubleshoot
and resolve discovery-related errors, including ECC Queue issues and script execution failures.
Ensure all discovery scripts adhere to security and compliance standards, avoiding hardcoded credentials or sensitive data.
Align Discovery outputs with Common Service Data Model (CSDM)
and organizational CI taxonomy. Knowledge of implementation of security requirements for ITSM processes.
Develop and support a Discovery audit process to identify gaps, stale data, or misclassified CIs and develop corrective actions.
Support the development of configuration item lifecycle process.
Deliver artifacts that detail architecture requirements, process design, system integrations definitions, procedures, workflow.
Support and assist CSDM alignment to ensure CMDB structure aligns with the Common Service Data Model (CSDM) framework.
Support and assists in CMDB remediation through out-of-box ServiceNow tools such as de-duplication, CMDB Health, and IRE.
Needs to have advanced knowledge of ServiceNow CMDB; out-of-box functionality, interdependency of CMDB with other process and consumer needs of the data from the CMDB.
Strong understanding and direct experience of ServiceNow functionality
to include CMDB, Service Level Agreements (SLAs), Discovery and Performance Analytics. Ability to develop and maintain custom probes, patterns, pre & post executed scripts to support automated discovery of infrastructure components. Expert analysis, troubleshooting, and verbal and written technical and non-technical communication skills. Ability to develop high level design requirements addressing the business, infrastructure, security, support, and operational needs of a solution.
Required Skills
4+ years CMDB experience, including ITIL/ITSM and Discovery support.
4+ years’ experience in collaborating with stakeholders to capture ITSM requirements.
4+ years ServiceNow development experience preferred.
In addition to any experience required above, 7 years of relevant work experience required.
Strong knowledge of process design, development, and support.
In-depth experience managing organizational needs, documenting, and mapping business processes.
Hands-on Experience in CSDM implementation & business process architecture & mapping with technical and business service structure.
Proven experience identifying improvement opportunities through the analysis and creation of process audits.
Progressive experience in managing enterprise-class continual IT process improvement.
Champion quality standards and ensuring compliance across all operational teams.
Workflow and Process development expert.
Extensive process integration knowledge and experience preferred.
Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery.
Self‑directed and dependable to produce high‑quality work in a timely manner.
Bring strong technical decision‑making skills to the team.
Effectively communicate appropriately through verbal and written channels.
ServiceNow On‑Prem experience preferred.
Basic Qualifications Education: Bachelor's degree in computer science, information systems, business, or related field of study; OR associate’s degree in computer science or related field with 2 years of relevant work experience; OR high school diploma/GED with 4 years of relevant work experience.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Project Management
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Direct message the job poster from TRIMAH TECHNOLOGIES LLC
Please note: US Citizens only
Please note: GC/USC only
Job Title:
ServiceNow CMDB/ Discovery Process Architect
Work Location:
Remote/USA. Candidates must be located in one of the following states: Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia, or West Virginia.
Position Type:
Contract (Potentially CTH)
Contract Duration:
4-6 months
Responsibilities
Support and assist on
CMDB processes
to align with the organization’s strategic objectives.
Ensure process design aligns with ITIL framework and follows business and industry methodologies while considering good/best practices.
Assist with
configuration and optimization of ServiceNow Discovery.
Troubleshoot
and resolve discovery-related errors, including ECC Queue issues and script execution failures.
Ensure all discovery scripts adhere to security and compliance standards, avoiding hardcoded credentials or sensitive data.
Align Discovery outputs with Common Service Data Model (CSDM)
and organizational CI taxonomy. Knowledge of implementation of security requirements for ITSM processes.
Develop and support a Discovery audit process to identify gaps, stale data, or misclassified CIs and develop corrective actions.
Support the development of configuration item lifecycle process.
Deliver artifacts that detail architecture requirements, process design, system integrations definitions, procedures, workflow.
Support and assist CSDM alignment to ensure CMDB structure aligns with the Common Service Data Model (CSDM) framework.
Support and assists in CMDB remediation through out-of-box ServiceNow tools such as de-duplication, CMDB Health, and IRE.
Needs to have advanced knowledge of ServiceNow CMDB; out-of-box functionality, interdependency of CMDB with other process and consumer needs of the data from the CMDB.
Strong understanding and direct experience of ServiceNow functionality
to include CMDB, Service Level Agreements (SLAs), Discovery and Performance Analytics. Ability to develop and maintain custom probes, patterns, pre & post executed scripts to support automated discovery of infrastructure components. Expert analysis, troubleshooting, and verbal and written technical and non-technical communication skills. Ability to develop high level design requirements addressing the business, infrastructure, security, support, and operational needs of a solution.
Required Skills
4+ years CMDB experience, including ITIL/ITSM and Discovery support.
4+ years’ experience in collaborating with stakeholders to capture ITSM requirements.
4+ years ServiceNow development experience preferred.
In addition to any experience required above, 7 years of relevant work experience required.
Strong knowledge of process design, development, and support.
In-depth experience managing organizational needs, documenting, and mapping business processes.
Hands-on Experience in CSDM implementation & business process architecture & mapping with technical and business service structure.
Proven experience identifying improvement opportunities through the analysis and creation of process audits.
Progressive experience in managing enterprise-class continual IT process improvement.
Champion quality standards and ensuring compliance across all operational teams.
Workflow and Process development expert.
Extensive process integration knowledge and experience preferred.
Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery.
Self‑directed and dependable to produce high‑quality work in a timely manner.
Bring strong technical decision‑making skills to the team.
Effectively communicate appropriately through verbal and written channels.
ServiceNow On‑Prem experience preferred.
Basic Qualifications Education: Bachelor's degree in computer science, information systems, business, or related field of study; OR associate’s degree in computer science or related field with 2 years of relevant work experience; OR high school diploma/GED with 4 years of relevant work experience.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Project Management
Industries
IT Services and IT Consulting
#J-18808-Ljbffr