KW PROPERTY MANAGEMENT AND CONSULTING
General Manager – KW Property Management and Consulting
Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers are certified and licensed by the State of Florida for Community Property Manager (CAM).
Job Complexity & Critical Skills
Key employee liaison between the client, KW Property Management, and internal support staff, projecting a professional and competent image with friendly and outgoing customer service.
Working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems, and demonstrate strong management, customer service, and supervisory skills.
Duties and Essential Functions
Demonstrate a positive, professional and client‑oriented attitude in all interactions with coworkers, residents, owners, clients and the public.
Act as the company’s primary coordinator on assigned properties to fully meet and exceed contractual property‑management obligations.
Prepare annual budgets for the association.
Analyze and distribute monthly financial statements, including operating variances from budget, cash management and strategies for collection of receivables.
Maintain complete and accurate property files and records, coordinate with headquarters support staff, and provide timely, detailed general status reports on all assigned properties.
Supervise on‑site team members, develop specifications, evaluate performance in maintenance and management, enforce professional behavior and company safety standards, and motivate staff to work as a team.
Establish and maintain collaborative working relationships between departments, prepare for meetings, and act as chairperson when required.
Acquire and maintain current knowledge of state and regulatory statutes, client community documents, policies and procedures.
Initiate contact with new resident representatives to coordinate move‑in process, provide orientation, review services, and explain building rules and regulations.
Set and adhere to the highest standards of performance, following up personally to ensure service delivery.
Respond to phone calls and correspondence in a timely and professional manner.
Maintain a professional relationship with the Board of Directors, unit owners, and vendors.
Run Board of Directors meetings when necessary according to Roberts Rules of Order.
Create management reports that update on administrative items, provide a financial overview, assess property condition, progress of projects, and make clear, concise recommendations.
Prepare professional presentations of reports, action plans, budgets, bid analysis, etc.
Support KWPM’s GREAT values, philosophy and goals, and adhere to KWPM policies.
Organize time effectively, balance competing demands of multiple projects, and maintain accurate, up‑to‑date documents in management support systems.
Monitor contracts regularly, evaluate and negotiate them, ensure vendors provide certificates of insurance and business licenses, and update all documents accordingly.
Maintain accurate records, files and communication pertinent to the Association office, organizing all files and policies per company standards.
Update Association communications regularly, including menu boards, newsletters, and website.
Process violations, work orders, architectural control applications, lease applications, and sale applications on a monthly basis as required.
Possess knowledge of assets, cash balances and availability of funds for projects, and manage cash flow for capital improvement.
Monitor aging reports, take timely legal action, and update the collection module.
Maintain equipment maintenance logs, inventory, and update preventive maintenance manuals quarterly.
Required Education and Experience
Five (5) years of experience as a Community Property Manager managing community operations, staff, and service contracts.
High School diploma required; college degree preferred.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with similar complexity.
Proficient in Microsoft Office applications.
Valid Florida CAM license.
Valid Florida Driver’s license.
Flexibility to work extended periods, nights and weekends as required.
Ability to react to and address all emergency situations in a timely manner.
Some locations require bilingual proficiency in English and Spanish.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Job Complexity & Critical Skills
Key employee liaison between the client, KW Property Management, and internal support staff, projecting a professional and competent image with friendly and outgoing customer service.
Working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems, and demonstrate strong management, customer service, and supervisory skills.
Duties and Essential Functions
Demonstrate a positive, professional and client‑oriented attitude in all interactions with coworkers, residents, owners, clients and the public.
Act as the company’s primary coordinator on assigned properties to fully meet and exceed contractual property‑management obligations.
Prepare annual budgets for the association.
Analyze and distribute monthly financial statements, including operating variances from budget, cash management and strategies for collection of receivables.
Maintain complete and accurate property files and records, coordinate with headquarters support staff, and provide timely, detailed general status reports on all assigned properties.
Supervise on‑site team members, develop specifications, evaluate performance in maintenance and management, enforce professional behavior and company safety standards, and motivate staff to work as a team.
Establish and maintain collaborative working relationships between departments, prepare for meetings, and act as chairperson when required.
Acquire and maintain current knowledge of state and regulatory statutes, client community documents, policies and procedures.
Initiate contact with new resident representatives to coordinate move‑in process, provide orientation, review services, and explain building rules and regulations.
Set and adhere to the highest standards of performance, following up personally to ensure service delivery.
Respond to phone calls and correspondence in a timely and professional manner.
Maintain a professional relationship with the Board of Directors, unit owners, and vendors.
Run Board of Directors meetings when necessary according to Roberts Rules of Order.
Create management reports that update on administrative items, provide a financial overview, assess property condition, progress of projects, and make clear, concise recommendations.
Prepare professional presentations of reports, action plans, budgets, bid analysis, etc.
Support KWPM’s GREAT values, philosophy and goals, and adhere to KWPM policies.
Organize time effectively, balance competing demands of multiple projects, and maintain accurate, up‑to‑date documents in management support systems.
Monitor contracts regularly, evaluate and negotiate them, ensure vendors provide certificates of insurance and business licenses, and update all documents accordingly.
Maintain accurate records, files and communication pertinent to the Association office, organizing all files and policies per company standards.
Update Association communications regularly, including menu boards, newsletters, and website.
Process violations, work orders, architectural control applications, lease applications, and sale applications on a monthly basis as required.
Possess knowledge of assets, cash balances and availability of funds for projects, and manage cash flow for capital improvement.
Monitor aging reports, take timely legal action, and update the collection module.
Maintain equipment maintenance logs, inventory, and update preventive maintenance manuals quarterly.
Required Education and Experience
Five (5) years of experience as a Community Property Manager managing community operations, staff, and service contracts.
High School diploma required; college degree preferred.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with similar complexity.
Proficient in Microsoft Office applications.
Valid Florida CAM license.
Valid Florida Driver’s license.
Flexibility to work extended periods, nights and weekends as required.
Ability to react to and address all emergency situations in a timely manner.
Some locations require bilingual proficiency in English and Spanish.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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