AccruePartners
THE TEAM YOU WILL BE JOINING
A rapid-expansion service organization headquartered in Charlotte with a national footprint and bold growth agenda, aligning with a market leader poised to redefine its category.
A brand that merges neighborhood culture with cutting‑edge operations, committed to delivering a premium, dependable customer experience while maintaining local community connection.
A leadership team that emphasizes innovation, measurable results and high visibility; you’ll be part of a dynamic executive‑led environment.
What They Offer You
Join at a pivotal moment: the organization is scaling aggressively. You’ll be instrumental in shaping how the business grows.
Competitive compensation and benefits designed to reflect a high‑impact role in a growth company.
High visibility role supporting multiple aspects of the business with exposure to senior leadership.
LOCATION
Hybrid/Onsite – South Charlotte
What You Will Do
Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions.
Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID.
Troubleshoot basic networking issues including LAN/WAN, Wi‑Fi, printers, IP conflicts, and VPN setup.
Configure and maintain laptops, desktops, peripherals, and mobile devices.
Oversee new hire onboarding, including device imaging, email setup, and permissions/access.
Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel.
Install, configure, and support software applications.
Document incidents, processes, and knowledge base articles to improve team efficiency.
Deliver responsive, high‑quality customer service in a fast‑paced environment.
How Will You Qualify
1–3 years of IT support experience (help desk, service desk, or desktop support).
Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint).
Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory.
Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN).
Experience with a ticketing system and troubleshooting end‑user issues.
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A rapid-expansion service organization headquartered in Charlotte with a national footprint and bold growth agenda, aligning with a market leader poised to redefine its category.
A brand that merges neighborhood culture with cutting‑edge operations, committed to delivering a premium, dependable customer experience while maintaining local community connection.
A leadership team that emphasizes innovation, measurable results and high visibility; you’ll be part of a dynamic executive‑led environment.
What They Offer You
Join at a pivotal moment: the organization is scaling aggressively. You’ll be instrumental in shaping how the business grows.
Competitive compensation and benefits designed to reflect a high‑impact role in a growth company.
High visibility role supporting multiple aspects of the business with exposure to senior leadership.
LOCATION
Hybrid/Onsite – South Charlotte
What You Will Do
Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions.
Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID.
Troubleshoot basic networking issues including LAN/WAN, Wi‑Fi, printers, IP conflicts, and VPN setup.
Configure and maintain laptops, desktops, peripherals, and mobile devices.
Oversee new hire onboarding, including device imaging, email setup, and permissions/access.
Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel.
Install, configure, and support software applications.
Document incidents, processes, and knowledge base articles to improve team efficiency.
Deliver responsive, high‑quality customer service in a fast‑paced environment.
How Will You Qualify
1–3 years of IT support experience (help desk, service desk, or desktop support).
Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint).
Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory.
Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN).
Experience with a ticketing system and troubleshooting end‑user issues.
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