Highgate
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location Romer Hell's Kitchen, New York
Job Type Full-time
Overview Support the overall operation of the Human Resource Department in daily administrative functions. Assist the Director of Human Resources with key responsibilities including new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices.
Responsibilities
Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.
Refer potential new hires to department managers when appropriate for interviews.
Assist with department outgoing correspondence and memorandums as needed.
Maintain logs (new hire, termination, transfers, department meetings, turnover reports) daily, prepare reports in a timely, accurate manner.
Assist with all benefit administration including group health insurance, vacation, sick, personal leave of absence, jury duty pay, retirement plan. Ensure all policies and procedures are followed and all completed forms are accurate with timely submission.
Assist with coordination of all other new hire pre-employment steps, including drug testing and reference checks, to ensure compliance with all company policies.
Respond to all interviewed applicants via telephone or letter within required time frame.
Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis in a timely, accurate manner.
Assist with New Hire Orientation: help administer an overview of benefits to new associates. Explain elements of various benefits and assist with enrollment and claims processing.
Present overview of Highgate Handbook with complete knowledge of all policies and procedures.
Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner.
Assist the HR department in maintaining accurate employee records.
Assist with OSHA, Workers Compensation, and unemployment claims responsibilities for hotel.
Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary.
Assist in the production of an employee newsletter.
Maintain associate files and ensure filing is completed at the end of each week.
Assist with associate employee relations events.
Ensure compliance with the Immigration Reform and Control Act for all employees.
Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders to replenish supplies.
Keep employee bulletin boards current, post memos, photos of employee events, loss prevention materials.
Distribute paychecks as needed and ensure completed signature pages are collected from each department.
Assist with other special hotel projects as needed.
Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow-up and communication on all facets of these from scheduling to reporting and execution.
Assist other departments on an as-needed basis when guest influx dictates.
Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables.
Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIPs.
Assist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request.
Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-up.
Qualifications
Associate's or Bachelor’s Degree in Human Resources or equivalent of at least 1–3 years work experience.
At least one year of hotel or human resource related work experience.
Long hours sometimes required.
Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds frequently to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must effectively communicate verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Basic PC knowledge, minimum typing speed of 35 wpm, ability to write and communicate professionally, bilingual fluency a plus.
Hospitality oriented, able to work under pressure.
Ability to work effectively under time constraints and deadlines.
Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
Able to set priorities, plan, organize, and delegate.
Should possess the ability to complete multiple tasks simultaneously.
Seniority level Entry level
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With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location Romer Hell's Kitchen, New York
Job Type Full-time
Overview Support the overall operation of the Human Resource Department in daily administrative functions. Assist the Director of Human Resources with key responsibilities including new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices.
Responsibilities
Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.
Refer potential new hires to department managers when appropriate for interviews.
Assist with department outgoing correspondence and memorandums as needed.
Maintain logs (new hire, termination, transfers, department meetings, turnover reports) daily, prepare reports in a timely, accurate manner.
Assist with all benefit administration including group health insurance, vacation, sick, personal leave of absence, jury duty pay, retirement plan. Ensure all policies and procedures are followed and all completed forms are accurate with timely submission.
Assist with coordination of all other new hire pre-employment steps, including drug testing and reference checks, to ensure compliance with all company policies.
Respond to all interviewed applicants via telephone or letter within required time frame.
Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis in a timely, accurate manner.
Assist with New Hire Orientation: help administer an overview of benefits to new associates. Explain elements of various benefits and assist with enrollment and claims processing.
Present overview of Highgate Handbook with complete knowledge of all policies and procedures.
Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner.
Assist the HR department in maintaining accurate employee records.
Assist with OSHA, Workers Compensation, and unemployment claims responsibilities for hotel.
Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary.
Assist in the production of an employee newsletter.
Maintain associate files and ensure filing is completed at the end of each week.
Assist with associate employee relations events.
Ensure compliance with the Immigration Reform and Control Act for all employees.
Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders to replenish supplies.
Keep employee bulletin boards current, post memos, photos of employee events, loss prevention materials.
Distribute paychecks as needed and ensure completed signature pages are collected from each department.
Assist with other special hotel projects as needed.
Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow-up and communication on all facets of these from scheduling to reporting and execution.
Assist other departments on an as-needed basis when guest influx dictates.
Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables.
Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIPs.
Assist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request.
Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-up.
Qualifications
Associate's or Bachelor’s Degree in Human Resources or equivalent of at least 1–3 years work experience.
At least one year of hotel or human resource related work experience.
Long hours sometimes required.
Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds frequently to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must effectively communicate verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Basic PC knowledge, minimum typing speed of 35 wpm, ability to write and communicate professionally, bilingual fluency a plus.
Hospitality oriented, able to work under pressure.
Ability to work effectively under time constraints and deadlines.
Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
Able to set priorities, plan, organize, and delegate.
Should possess the ability to complete multiple tasks simultaneously.
Seniority level Entry level
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