Texas Hotel Management
Front Desk Agent (Hyatt and Opera Experienced)
Texas Hotel Management, Dallas, Texas, United States, 75215
Front Desk Agent
We are seeking a Front Desk Agent to deliver exceptional guest service from check-in to check-out, ensuring every guest experience aligns with Hyatt’s brand standards. The role requires proficiency in Opera Property Management System (PMS) and a deep understanding of hotel front office operations, guest satisfaction, and efficient communication across departments.
Key Responsibilities
Greet guests warmly upon arrival and ensure smooth and efficient check-in and check-out processes using Opera PMS
Handle guest reservations, room assignments, and modifications with accuracy and attention to detail
Process payments, handle billing inquiries, and maintain accurate financial transactions in compliance with Hyatt and company policies
Manage guest requests, complaints, and special needs with professionalism, empathy, and prompt resolution to ensure guest satisfaction
Coordinate with housekeeping, maintenance, and other departments to ensure timely room readiness and service delivery
Promote Hyatt’s loyalty programs, upsell room types, and recommend hotel amenities to enhance the guest experience
Maintain up-to-date knowledge of hotel policies, rates, special promotions, and local area attractions
Follow all standard operating procedures for safety, security, and guest privacy
Prepare daily shift reports and assist in night audit operations when required
Required Skills and Competencies
Strong command of Opera PMS and other front office software systems
Excellent communication and interpersonal skills with a guest-centric attitude
Ability to multitask effectively in a fast-paced hospitality environment
Professional grooming and demeanor consistent with Hyatt brand standards
Strong problem-solving skills and ability to handle guest concerns calmly
Basic knowledge of accounting and cash-handling procedures
Qualifications
Bachelor’s degree or diploma in Hospitality Management, Tourism, or a related field (preferred)
Minimum 1-3 years of front desk or guest service experience in an international hotel chain, preferably Hyatt
Proficiency in Opera PMS (Property Management System) is mandatory
Fluency in English; additional languages are a plus
Flexibility to work shifts, weekends, and holidays as per operational requirements
Performance Indicators
Guest satisfaction and feedback scores
Accuracy in check-in/check-out transactions
Compliance with Hyatt service standards
Efficient resolution of guest complaints
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Internet Publishing
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Key Responsibilities
Greet guests warmly upon arrival and ensure smooth and efficient check-in and check-out processes using Opera PMS
Handle guest reservations, room assignments, and modifications with accuracy and attention to detail
Process payments, handle billing inquiries, and maintain accurate financial transactions in compliance with Hyatt and company policies
Manage guest requests, complaints, and special needs with professionalism, empathy, and prompt resolution to ensure guest satisfaction
Coordinate with housekeeping, maintenance, and other departments to ensure timely room readiness and service delivery
Promote Hyatt’s loyalty programs, upsell room types, and recommend hotel amenities to enhance the guest experience
Maintain up-to-date knowledge of hotel policies, rates, special promotions, and local area attractions
Follow all standard operating procedures for safety, security, and guest privacy
Prepare daily shift reports and assist in night audit operations when required
Required Skills and Competencies
Strong command of Opera PMS and other front office software systems
Excellent communication and interpersonal skills with a guest-centric attitude
Ability to multitask effectively in a fast-paced hospitality environment
Professional grooming and demeanor consistent with Hyatt brand standards
Strong problem-solving skills and ability to handle guest concerns calmly
Basic knowledge of accounting and cash-handling procedures
Qualifications
Bachelor’s degree or diploma in Hospitality Management, Tourism, or a related field (preferred)
Minimum 1-3 years of front desk or guest service experience in an international hotel chain, preferably Hyatt
Proficiency in Opera PMS (Property Management System) is mandatory
Fluency in English; additional languages are a plus
Flexibility to work shifts, weekends, and holidays as per operational requirements
Performance Indicators
Guest satisfaction and feedback scores
Accuracy in check-in/check-out transactions
Compliance with Hyatt service standards
Efficient resolution of guest complaints
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Internet Publishing
#J-18808-Ljbffr