Indiana University
Assistant Manager (Food Services Supervisor), IU Dining and Hospitality
Indiana University, Bloomington, Indiana, United States, 47401
Indiana University (IU) Dining and Hospitality embraces and expands Indiana University's core values of education, innovation, and tradition which embody the true spirit of Hoosier hospitality.
IU Dining supports the IU community and our guests by serving fresh, delicious, sustainably sourced cuisine in welcoming dining halls and eateries.
Residential dining staff strive to enhance the customer experience through innovative recipes created in-house by IU chefs; new and ongoing partnerships with local and regional producers; and a commitment to nourishing the IU community, all in a service-oriented, collaborative culture characterized by creativity.
Residential dining staff work closely with the teams in retail and Indiana Memorial Union's (IMU) dining to ensure consistent procurement of products that match student preferences and dietary needs.
Job Summary Department-Specific Responsibilities
Assists with the management, administration, and/or production for IU Dining and Hospitality.
Responsible for customer service and the scheduling and supervision of employees. Provides oversight over the preparation and service of meals.
Responsible for purchasing/production, including managing the menus and orders, directing stores attendants, and overseeing the receiving process, depending on the assignment.
Works with the Retail Area Manager or the location General Manager in the areas of budget preparation and monitoring, inventory control, preparation, and analysis of financial reports, customer service, and coordination of special events and conferences.
Rotates weekly, monthly, and seasonal promotions and assists with brand management.
Assumes the role of the General Manager in their absence.
General Responsibilities
May be responsible for the planning, hiring, and scheduling of student employees, assigning and monitoring work, approving time off, providing regular training, taking corrective action, addressing employee and/or customer complaints and grievances, recruiting, and reviewing and promoting employee development and growth.
Explains and demonstrates methods and procedures for performing tasks to the dining facility employees, including food handling and sanitation techniques.
Monitors work performance for quality, accuracy, and completeness to ensure compliance with departmental standards.
Monitors and supports the food operation's process measures and is accountable for the results of these measures. Reviews production worksheet and organize tasks to shift staff.
Places orders for food needed to meet worksheet production needs. Records usage of food and leftover quantities and stores food.
Monitors, directs, and assists staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, and ensures delivery in a timely manner. Ensures customer service standards are demonstrated on the job.
Monitors on-hand inventory and determines quantity of food to order. Completes orders for inventory.
Responds to and resolves customer' complaints and concerns to maintain positive relations with customers.
Maintains food safety, training, and food logs. May have cash management responsibilities for retail food sales.
May work from recipes and instructions to prepare and cook food; may calculate, weigh, and measure ingredient quantities; may wash, peel, cut, slice, trim, or blend various items for cooking and serving.
May perform tasks specific to bartending, catering, or dining room services.
Qualifications EDUCATION Required
High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE Required
1 year of experience in food services
LICENSES AND CERTIFICATES Required
Food Safety (ServSafe) certification within 180 days from date of hire
Preferred
Valid driver's license with the ability to be insured by Indiana University
SKILLS Required
Friendly and service-oriented
Ability to work in a safe and efficient manner
Knowledge of health and safety regulations
Knowledge of professional cooking principles
Ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues
Ability to work comfortably in a group environment and treat employees and customers with kindness and respect
Ability to be a flexible team player in a dynamic environment requiring a customer-focused approach and utilizing excellent interpersonal skills, communication, facilitation, and coaching skills
Ability to work in safe and efficient manner
Preferred
Demonstrates leadership skills
Working Conditions / Demands This position requires tasks typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. Using commercial kitchen equipment and tools, moving supplies weighing 20 - 40 pounds, and effective communication skills are necessary. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location Bloomington, Indiana
Advertised Salary $19.25 per hour Salary Plan Grade: PAC 3FS This is not a union covered position.
Work Hours Shift times vary according to business need. Management reserves the right to adjust work hours to accommodate special meals and events.
Benefits Overview
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification Career Level: Mastery FLSA: Nonexempt Job Function: Operations Job Family: Food Services Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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IU Dining supports the IU community and our guests by serving fresh, delicious, sustainably sourced cuisine in welcoming dining halls and eateries.
Residential dining staff strive to enhance the customer experience through innovative recipes created in-house by IU chefs; new and ongoing partnerships with local and regional producers; and a commitment to nourishing the IU community, all in a service-oriented, collaborative culture characterized by creativity.
Residential dining staff work closely with the teams in retail and Indiana Memorial Union's (IMU) dining to ensure consistent procurement of products that match student preferences and dietary needs.
Job Summary Department-Specific Responsibilities
Assists with the management, administration, and/or production for IU Dining and Hospitality.
Responsible for customer service and the scheduling and supervision of employees. Provides oversight over the preparation and service of meals.
Responsible for purchasing/production, including managing the menus and orders, directing stores attendants, and overseeing the receiving process, depending on the assignment.
Works with the Retail Area Manager or the location General Manager in the areas of budget preparation and monitoring, inventory control, preparation, and analysis of financial reports, customer service, and coordination of special events and conferences.
Rotates weekly, monthly, and seasonal promotions and assists with brand management.
Assumes the role of the General Manager in their absence.
General Responsibilities
May be responsible for the planning, hiring, and scheduling of student employees, assigning and monitoring work, approving time off, providing regular training, taking corrective action, addressing employee and/or customer complaints and grievances, recruiting, and reviewing and promoting employee development and growth.
Explains and demonstrates methods and procedures for performing tasks to the dining facility employees, including food handling and sanitation techniques.
Monitors work performance for quality, accuracy, and completeness to ensure compliance with departmental standards.
Monitors and supports the food operation's process measures and is accountable for the results of these measures. Reviews production worksheet and organize tasks to shift staff.
Places orders for food needed to meet worksheet production needs. Records usage of food and leftover quantities and stores food.
Monitors, directs, and assists staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, and ensures delivery in a timely manner. Ensures customer service standards are demonstrated on the job.
Monitors on-hand inventory and determines quantity of food to order. Completes orders for inventory.
Responds to and resolves customer' complaints and concerns to maintain positive relations with customers.
Maintains food safety, training, and food logs. May have cash management responsibilities for retail food sales.
May work from recipes and instructions to prepare and cook food; may calculate, weigh, and measure ingredient quantities; may wash, peel, cut, slice, trim, or blend various items for cooking and serving.
May perform tasks specific to bartending, catering, or dining room services.
Qualifications EDUCATION Required
High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE Required
1 year of experience in food services
LICENSES AND CERTIFICATES Required
Food Safety (ServSafe) certification within 180 days from date of hire
Preferred
Valid driver's license with the ability to be insured by Indiana University
SKILLS Required
Friendly and service-oriented
Ability to work in a safe and efficient manner
Knowledge of health and safety regulations
Knowledge of professional cooking principles
Ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues
Ability to work comfortably in a group environment and treat employees and customers with kindness and respect
Ability to be a flexible team player in a dynamic environment requiring a customer-focused approach and utilizing excellent interpersonal skills, communication, facilitation, and coaching skills
Ability to work in safe and efficient manner
Preferred
Demonstrates leadership skills
Working Conditions / Demands This position requires tasks typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. Using commercial kitchen equipment and tools, moving supplies weighing 20 - 40 pounds, and effective communication skills are necessary. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location Bloomington, Indiana
Advertised Salary $19.25 per hour Salary Plan Grade: PAC 3FS This is not a union covered position.
Work Hours Shift times vary according to business need. Management reserves the right to adjust work hours to accommodate special meals and events.
Benefits Overview
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification Career Level: Mastery FLSA: Nonexempt Job Function: Operations Job Family: Food Services Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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