SPS
Receptionist
Job Title:
Receptionist Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. The role maintains a professional image of the company by providing prompt, courteous, and efficient service. Cross‑training may involve assisting in mail/shipping operations, hospitality, and general office/facilities work based on operational needs. Main Functions
Answer all calls, correspondences, and provide an exceptional customer service experience for all incoming/outgoing visitors. Perform light facilities/hospitality work such as assisting customers with troubleshooting tickets, ordering supplies, stocking kitchens/service areas, and setting up or taking down conference rooms for meetings/events. Assist with mail services including sorting/distributing mail and receiving/tracking packages. Duties and Responsibilities
Provide 5‑star customer service to all employees and visitors in all forms of communication. Answer and route incoming telephone calls to the appropriate person. Ensure all visitors complete and understand the corporation’s Non‑Disclosure Agreement (NDA). Log visitors into the registration system and activate temporary badges. Issue facility access cards to employees and manage lost or damaged badge issues. Handle and route global calls, including confidential ones, expeditiously and professionally. Prioritize calls and elevate customer service issues to the proper chain of command. Maintain current company phone and speed‑dial lists. Train a backup and provide guidance on policies and procedures. Notify employees of inbound deliveries or direct deliveries to the Mail Room. Provide light administrative support such as scheduling meeting rooms, ordering catering, and assisting other teams with various tasks. Follow up on loaned access cards and coordinate with Security when cards are not returned by the end of the day. Build professional relationships with customers and other teams. Maintain the reception area in a neat and orderly manner, including visitor reading materials. Service and replenish pantry, barista, conference, kitchen, or meeting areas. Perform meeting room and conference room set‑ups. Monitor office supply levels and replenish or order as needed. Assist with copy/print orders and monitor equipment functionality. Maintain professionalism and composure when interacting with all callers and visitors. Strategically determine additional support needed for sensitive inquiries, providing back‑of‑office coverage as required. Proactively seek additional work during downtime. Competencies
Driven by client satisfaction Strong integrity, solid business ethics Excellent communication skills Professional customer service attitude and appearance Good organizational and time‑management skills Ability to maintain confidentiality Strong attention to detail Effective time management and task prioritization Results‑oriented Works well with internal and external personnel Fast learner Good at following instructions and handling change or adverse situations Qualifications and Education Requirements
High School Diploma or equivalent required. 1–3 years of prior work experience; strong preference for administrative, reception, or concierge experience. Ability to work assigned hours as determined by management. Excellent organizational and time‑management skills. Analytical and problem‑solving abilities. Superb written and verbal English communication skills. Task‑driven personality with a focus on customer satisfaction. Ability to multi‑task, prioritize tasks and customer needs. Current knowledge or willingness to learn computer‑based systems such as multi‑phone line systems, PC/Mac, MS Office, multifunction devices, fax/mail machines, and related equipment. Maintain a professional appearance and attitude. Adhere to all policies and procedures. Physical Demands
Fine and/or gross motor skills; ability to grasp, lift, or carry packages on a wheeled cart up to 60 lbs. Ability to walk, bend, kneel, stand, and sit for extended periods. Manual dexterity for operating office machinery. Ability to lift or move 40 lbs or greater frequently. Other Duties
This job description is not an exhaustive list of duties; responsibilities may change at any time. Pay Range
$20.50 – $22.50 USD What We Offer
Career Growth opportunities Learning and Development programs Recognition programs for all levels Comprehensive benefits including medical, dental, vision, HCFSA, DCFSA, HSA, commuters, supplemental life, accident, critical illness, hospital indemnity, legal, identity theft protection, pet discounts, group home and auto insurance, EAP, short‑term disability, life insurance, education discounts, 401(k) with matching, entertainment, and paid time off. About SPS
SPS is an award‑winning outsourcing provider leveraging Intelligent Automation across more than 22 countries. Services include Mailroom Management, Office Services such as Reception and Concierge, and Document Processing. SPS, headquartered in North America, serves a range of industries including banking, insurance, legal, higher education, and professional services. At SPS, we foster inclusion, equity, and diversity. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, forensic genetic information, military status, veteran status, or other protected status. Colorado applicants may expect a minimum of 5 days from posting date; the posting may remain open longer to ensure a robust applicant pool. Applicants are prohibited from using real‑time AI tools during any interview or assessment. SPS offers reasonable accommodations in the hiring process for individuals with disabilities.
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Job Title:
Receptionist Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. The role maintains a professional image of the company by providing prompt, courteous, and efficient service. Cross‑training may involve assisting in mail/shipping operations, hospitality, and general office/facilities work based on operational needs. Main Functions
Answer all calls, correspondences, and provide an exceptional customer service experience for all incoming/outgoing visitors. Perform light facilities/hospitality work such as assisting customers with troubleshooting tickets, ordering supplies, stocking kitchens/service areas, and setting up or taking down conference rooms for meetings/events. Assist with mail services including sorting/distributing mail and receiving/tracking packages. Duties and Responsibilities
Provide 5‑star customer service to all employees and visitors in all forms of communication. Answer and route incoming telephone calls to the appropriate person. Ensure all visitors complete and understand the corporation’s Non‑Disclosure Agreement (NDA). Log visitors into the registration system and activate temporary badges. Issue facility access cards to employees and manage lost or damaged badge issues. Handle and route global calls, including confidential ones, expeditiously and professionally. Prioritize calls and elevate customer service issues to the proper chain of command. Maintain current company phone and speed‑dial lists. Train a backup and provide guidance on policies and procedures. Notify employees of inbound deliveries or direct deliveries to the Mail Room. Provide light administrative support such as scheduling meeting rooms, ordering catering, and assisting other teams with various tasks. Follow up on loaned access cards and coordinate with Security when cards are not returned by the end of the day. Build professional relationships with customers and other teams. Maintain the reception area in a neat and orderly manner, including visitor reading materials. Service and replenish pantry, barista, conference, kitchen, or meeting areas. Perform meeting room and conference room set‑ups. Monitor office supply levels and replenish or order as needed. Assist with copy/print orders and monitor equipment functionality. Maintain professionalism and composure when interacting with all callers and visitors. Strategically determine additional support needed for sensitive inquiries, providing back‑of‑office coverage as required. Proactively seek additional work during downtime. Competencies
Driven by client satisfaction Strong integrity, solid business ethics Excellent communication skills Professional customer service attitude and appearance Good organizational and time‑management skills Ability to maintain confidentiality Strong attention to detail Effective time management and task prioritization Results‑oriented Works well with internal and external personnel Fast learner Good at following instructions and handling change or adverse situations Qualifications and Education Requirements
High School Diploma or equivalent required. 1–3 years of prior work experience; strong preference for administrative, reception, or concierge experience. Ability to work assigned hours as determined by management. Excellent organizational and time‑management skills. Analytical and problem‑solving abilities. Superb written and verbal English communication skills. Task‑driven personality with a focus on customer satisfaction. Ability to multi‑task, prioritize tasks and customer needs. Current knowledge or willingness to learn computer‑based systems such as multi‑phone line systems, PC/Mac, MS Office, multifunction devices, fax/mail machines, and related equipment. Maintain a professional appearance and attitude. Adhere to all policies and procedures. Physical Demands
Fine and/or gross motor skills; ability to grasp, lift, or carry packages on a wheeled cart up to 60 lbs. Ability to walk, bend, kneel, stand, and sit for extended periods. Manual dexterity for operating office machinery. Ability to lift or move 40 lbs or greater frequently. Other Duties
This job description is not an exhaustive list of duties; responsibilities may change at any time. Pay Range
$20.50 – $22.50 USD What We Offer
Career Growth opportunities Learning and Development programs Recognition programs for all levels Comprehensive benefits including medical, dental, vision, HCFSA, DCFSA, HSA, commuters, supplemental life, accident, critical illness, hospital indemnity, legal, identity theft protection, pet discounts, group home and auto insurance, EAP, short‑term disability, life insurance, education discounts, 401(k) with matching, entertainment, and paid time off. About SPS
SPS is an award‑winning outsourcing provider leveraging Intelligent Automation across more than 22 countries. Services include Mailroom Management, Office Services such as Reception and Concierge, and Document Processing. SPS, headquartered in North America, serves a range of industries including banking, insurance, legal, higher education, and professional services. At SPS, we foster inclusion, equity, and diversity. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, forensic genetic information, military status, veteran status, or other protected status. Colorado applicants may expect a minimum of 5 days from posting date; the posting may remain open longer to ensure a robust applicant pool. Applicants are prohibited from using real‑time AI tools during any interview or assessment. SPS offers reasonable accommodations in the hiring process for individuals with disabilities.
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