OCS
Account Manager
OCS
is a leading facilities management company in the UK & Ireland with over 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services in facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values –
Trust, Respect, Unity, and Empowerment .
About The Role As an Account Manager for Retail Contracts at OCS, you will manage and nurture relationships with our retail clients, ensuring smooth delivery of facilities management services, meeting client expectations and driving business growth within your portfolio.
Role Overview Client Relationship Management
Build and maintain strong relationships with customers and understand their needs and objectives.
Act as the main point of contact for clients, addressing inquiries, resolving issues and providing exceptional customer service.
Regularly engage with clients to review performance, gather feedback and identify opportunities for improvement or expansion.
Overview contract performance, proactive reporting and analytics to customers inclusive of resolution and planning.
Contract Management
Oversee the implementation and execution of contracts, ensuring adherence to service level agreements and contractual obligations.
Monitor contract performance, identifying areas for optimization and efficiency gains.
Collaborate with internal teams to develop and implement strategies to meet and exceed contract requirements.
Innovative objectives (implementation of continuous improvement initiatives).
Business Development
Identify opportunities for upselling and cross‑selling additional services to existing customers.
Support the sales team in the preparation of proposals, presentations and contract negotiations.
Stay abreast of industry trends, market developments and competitor activities to inform business development strategies.
Financial Management
Monitor financial performance against budgets and targets, identifying variances and implementing corrective actions as necessary.
Prepare regular financial reports and forecasts for retail contracts, ensuring accuracy and transparency.
Team Collaboration
Collaborate closely with internal teams, including operations, finance and sales, to ensure seamless service delivery and client satisfaction.
Provide leadership and support to operational teams, fostering a culture of accountability, teamwork and continuous improvement.
About You
Academic or professional qualification in a relevant field.
Some management experience in the FM arena managing R&M, Soft Services or Project works including managing an operational site‑based or mobile team.
Hold a relevant H&S qualification for the position (IOSH, SMSTS).
Excellent communication skills including presentation and written report writing.
Good IT skills, including advanced Excel.
How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest. You can also sign up for our job alerts when registering, which will notify you of other suitable vacancies.
Seniority level:
Mid‑Senior level
Employment type:
Contract
Job function:
Sales and Business Development
Industry:
Facilities Services
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
#J-18808-Ljbffr
is a leading facilities management company in the UK & Ireland with over 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services in facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values –
Trust, Respect, Unity, and Empowerment .
About The Role As an Account Manager for Retail Contracts at OCS, you will manage and nurture relationships with our retail clients, ensuring smooth delivery of facilities management services, meeting client expectations and driving business growth within your portfolio.
Role Overview Client Relationship Management
Build and maintain strong relationships with customers and understand their needs and objectives.
Act as the main point of contact for clients, addressing inquiries, resolving issues and providing exceptional customer service.
Regularly engage with clients to review performance, gather feedback and identify opportunities for improvement or expansion.
Overview contract performance, proactive reporting and analytics to customers inclusive of resolution and planning.
Contract Management
Oversee the implementation and execution of contracts, ensuring adherence to service level agreements and contractual obligations.
Monitor contract performance, identifying areas for optimization and efficiency gains.
Collaborate with internal teams to develop and implement strategies to meet and exceed contract requirements.
Innovative objectives (implementation of continuous improvement initiatives).
Business Development
Identify opportunities for upselling and cross‑selling additional services to existing customers.
Support the sales team in the preparation of proposals, presentations and contract negotiations.
Stay abreast of industry trends, market developments and competitor activities to inform business development strategies.
Financial Management
Monitor financial performance against budgets and targets, identifying variances and implementing corrective actions as necessary.
Prepare regular financial reports and forecasts for retail contracts, ensuring accuracy and transparency.
Team Collaboration
Collaborate closely with internal teams, including operations, finance and sales, to ensure seamless service delivery and client satisfaction.
Provide leadership and support to operational teams, fostering a culture of accountability, teamwork and continuous improvement.
About You
Academic or professional qualification in a relevant field.
Some management experience in the FM arena managing R&M, Soft Services or Project works including managing an operational site‑based or mobile team.
Hold a relevant H&S qualification for the position (IOSH, SMSTS).
Excellent communication skills including presentation and written report writing.
Good IT skills, including advanced Excel.
How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest. You can also sign up for our job alerts when registering, which will notify you of other suitable vacancies.
Seniority level:
Mid‑Senior level
Employment type:
Contract
Job function:
Sales and Business Development
Industry:
Facilities Services
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
#J-18808-Ljbffr