Serv Recruitment Agency
Human Resources Manager
Serv Recruitment Agency, Albuquerque, New Mexico, United States, 87101
Position Title: Human Resources Manager
Reports To: Chairman & CEO
Department: Administration / Executive Leadership
Location: Albuquerque, NM
Position Summary The Human Resources (HR) Manager will serve as the strategic and operational leader for all HR functions across Southwest Women’s Oncology and Optimum. As a member of the Senior Leadership Team, this role will partner closely with the Chairman & CEO and management team to design, implement, and lead HR programs, policies, and practices that align with organizational goals, ensure compliance, and foster a positive, high‑performing workplace culture.
The HR Manager will oversee all areas of human resources including talent acquisition, employee relations, compliance, compensation & benefits, training & development, and performance management.
Leadership & Strategy
Serve as a trusted advisor to the Chairman & CEO and Senior Leadership Team on all HR‑related matters.
Lead the development and execution of HR strategies that support organizational growth and workforce effectiveness across both entities.
Drive a culture of collaboration, accountability, innovation, and compassionate care consistent with the mission and values of SWWO & Optimum.
Lead HR as a strategic business partner, contributing to company‑wide decision‑making.
Drive organizational development, succession planning, and leadership pipeline initiatives.
Talent Acquisition & Onboarding
Develop and oversee recruitment strategies to attract and retain top clinical, administrative, and wellness/aesthetic talent.
Manage onboarding programs that ensure seamless integration, compliance, and cultural alignment for new hires.
Employee Relations & Engagement
Act as primary contact for employee relations, ensuring fair, consistent, and legally compliant handling of issues.
Champion initiatives to enhance employee engagement, satisfaction, and retention.
Promote diversity, equity, and inclusion in all aspects of the workplace.
Compliance & Policy Management
Ensure compliance with all federal, state, and local employment laws.
Maintain and update the Employee Handbook, HR policies, and SOPs.
Oversee risk management related to people strategy.
Oversee credentialing, background checks, and compliance requirements specific to healthcare and medspa operations.
Compensation, Benefits & HR Operations
Oversee compensation and benefits administration in partnership with external brokers/providers.
Lead compensation strategy, market benchmarking, and pay equity analysis, not just administration.
Manage leave programs, including PTO, FMLA, military leave, and other statutory entitlements.
Ensure accurate payroll processes in partnership with Finance.
Maintain HR systems and records to ensure accuracy, confidentiality, and compliance.
Performance Management & Development
Lead the annual performance management cycle, including goal‑setting, evaluations, and feedback processes.
Develop and oversee training programs (technical, compliance, and leadership development).
Support succession planning and career development initiatives.
Qualifications Education & Experience
Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or HR certification (PHR/SPHR/SHRM‑CP/SHRM‑SCP) preferred.
Minimum 5–7 years of progressive HR leadership experience, with at least 2 years in a management role.
Experience in healthcare, wellness, or multi‑entity business environments strongly preferred.
Knowledge & Skills
Deep knowledge of federal and New Mexico employment laws and HR best practices.
Strong interpersonal and communication skills; able to build trust and credibility at all levels.
Proven ability to manage sensitive employee matters with discretion, fairness, and professionalism.
Strategic thinker with strong execution and organizational skills.
Comfortable in a fast‑paced, high‑growth, patient‑ and client‑focused environment.
Core Competencies
Leadership & Influence – Guides and inspires others while serving as a key member of the executive team.
Collaboration – Builds strong partnerships across departments and businesses.
Cultural Stewardship – Models the values of compassion, excellence, innovation, and integrity.
Problem Solving – Approaches challenges with creativity, fairness, and compliance awareness.
Adaptability – Thrives in a dynamic, dual‑business environment with diverse needs.
Work Conditions
Full‑time role based in Albuquerque, NM.
Regular on‑site presence required across both SWWO and Optimum.
May require occasional evening/weekend availability for leadership or HR‑related needs.
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Reports To: Chairman & CEO
Department: Administration / Executive Leadership
Location: Albuquerque, NM
Position Summary The Human Resources (HR) Manager will serve as the strategic and operational leader for all HR functions across Southwest Women’s Oncology and Optimum. As a member of the Senior Leadership Team, this role will partner closely with the Chairman & CEO and management team to design, implement, and lead HR programs, policies, and practices that align with organizational goals, ensure compliance, and foster a positive, high‑performing workplace culture.
The HR Manager will oversee all areas of human resources including talent acquisition, employee relations, compliance, compensation & benefits, training & development, and performance management.
Leadership & Strategy
Serve as a trusted advisor to the Chairman & CEO and Senior Leadership Team on all HR‑related matters.
Lead the development and execution of HR strategies that support organizational growth and workforce effectiveness across both entities.
Drive a culture of collaboration, accountability, innovation, and compassionate care consistent with the mission and values of SWWO & Optimum.
Lead HR as a strategic business partner, contributing to company‑wide decision‑making.
Drive organizational development, succession planning, and leadership pipeline initiatives.
Talent Acquisition & Onboarding
Develop and oversee recruitment strategies to attract and retain top clinical, administrative, and wellness/aesthetic talent.
Manage onboarding programs that ensure seamless integration, compliance, and cultural alignment for new hires.
Employee Relations & Engagement
Act as primary contact for employee relations, ensuring fair, consistent, and legally compliant handling of issues.
Champion initiatives to enhance employee engagement, satisfaction, and retention.
Promote diversity, equity, and inclusion in all aspects of the workplace.
Compliance & Policy Management
Ensure compliance with all federal, state, and local employment laws.
Maintain and update the Employee Handbook, HR policies, and SOPs.
Oversee risk management related to people strategy.
Oversee credentialing, background checks, and compliance requirements specific to healthcare and medspa operations.
Compensation, Benefits & HR Operations
Oversee compensation and benefits administration in partnership with external brokers/providers.
Lead compensation strategy, market benchmarking, and pay equity analysis, not just administration.
Manage leave programs, including PTO, FMLA, military leave, and other statutory entitlements.
Ensure accurate payroll processes in partnership with Finance.
Maintain HR systems and records to ensure accuracy, confidentiality, and compliance.
Performance Management & Development
Lead the annual performance management cycle, including goal‑setting, evaluations, and feedback processes.
Develop and oversee training programs (technical, compliance, and leadership development).
Support succession planning and career development initiatives.
Qualifications Education & Experience
Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or HR certification (PHR/SPHR/SHRM‑CP/SHRM‑SCP) preferred.
Minimum 5–7 years of progressive HR leadership experience, with at least 2 years in a management role.
Experience in healthcare, wellness, or multi‑entity business environments strongly preferred.
Knowledge & Skills
Deep knowledge of federal and New Mexico employment laws and HR best practices.
Strong interpersonal and communication skills; able to build trust and credibility at all levels.
Proven ability to manage sensitive employee matters with discretion, fairness, and professionalism.
Strategic thinker with strong execution and organizational skills.
Comfortable in a fast‑paced, high‑growth, patient‑ and client‑focused environment.
Core Competencies
Leadership & Influence – Guides and inspires others while serving as a key member of the executive team.
Collaboration – Builds strong partnerships across departments and businesses.
Cultural Stewardship – Models the values of compassion, excellence, innovation, and integrity.
Problem Solving – Approaches challenges with creativity, fairness, and compliance awareness.
Adaptability – Thrives in a dynamic, dual‑business environment with diverse needs.
Work Conditions
Full‑time role based in Albuquerque, NM.
Regular on‑site presence required across both SWWO and Optimum.
May require occasional evening/weekend availability for leadership or HR‑related needs.
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