Technopride Ltd
Desktop Support Engineer (French speaking)
Technopride Ltd, Sauk Trail Beach, Wisconsin, United States
Desktop Support Engineer (French speaking)
brussels, Belgium | Posted on 31/10/2025
We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market.
Job Description Job Summary The
Desktop Support Engineer
will act as the primary point of contact for end users, providing technical support and maintenance across the organization’s end-user computing environment. The role involves ensuring optimal performance of IT systems, delivering high-quality service, and maximizing the organization’s return on IT investments.
This position includes responsibilities for the installation, diagnosis, repair, maintenance, and upgrade of hardware and software systems—including PCs, laptops, printers, scanners, payment devices, and mobile endpoints. The engineer will provide both in-person and remote troubleshooting and end-user assistance as required.
Comprehensive on-the-job training will be provided, offering opportunities to develop professional IT support and infrastructure management skills within a corporate environment.
Key Responsibilities
Install, configure, upgrade, and support
Windows 10/11 ,
macOS , and other authorized desktop applications and operating systems.
Provide maintenance and troubleshooting support for
desktops, laptops, printers, peripherals, and networking hardware .
Support and troubleshoot
mobile devices
(iOS and Android) and
Windows-based tablets .
Install, upgrade, and maintain
self-service ticketing systems
and
chip-and-pin payment devices .
Customize hardware and configurations to meet user and site-specific requirements.
Perform
preventive maintenance
and
remedial repairs
on computing equipment and peripherals.
Manage inventory of spare parts and ensure proper documentation of equipment repairs and replacements.
Track and analyze
incident trends
to identify recurring issues and recommend solutions.
Coordinate with
internal and external support teams
to resolve escalated technical incidents.
Maintain and update the
hardware and software asset register , ensuring accurate records of deployed equipment.
Collaborate effectively with IT departments and business stakeholders to ensure timely response and resolution of technical issues.
Adhere to
Health and Safety guidelines , ensuring safe operation of all IT equipment and environments.
Skills & Experience Required
Proven experience in
desktop and end-user support
roles within a corporate or enterprise environment.
Strong technical proficiency in
Windows 10/11 ,
macOS ,
Microsoft Office , and common business applications.
Practical knowledge of
hardware diagnostics, imaging tools, and device management systems .
Experience supporting
printers, scanners, mobile devices, and payment or ticketing systems
is advantageous.
Excellent troubleshooting and problem-solving abilities.
Strong communication and customer service skills, with a focus on providing user-friendly support.
Ability to work independently or as part of a team under the guidance of the
Field Services Manager .
Education & Certifications (Preferred)
Bachelor’s degree or diploma in
Information Technology, Computer Science , or a related discipline.
Relevant certifications such as
CompTIA A+ ,
Microsoft Certified Desktop Support Technician (MCDST) , or equivalent are advantageous.
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We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market.
Job Description Job Summary The
Desktop Support Engineer
will act as the primary point of contact for end users, providing technical support and maintenance across the organization’s end-user computing environment. The role involves ensuring optimal performance of IT systems, delivering high-quality service, and maximizing the organization’s return on IT investments.
This position includes responsibilities for the installation, diagnosis, repair, maintenance, and upgrade of hardware and software systems—including PCs, laptops, printers, scanners, payment devices, and mobile endpoints. The engineer will provide both in-person and remote troubleshooting and end-user assistance as required.
Comprehensive on-the-job training will be provided, offering opportunities to develop professional IT support and infrastructure management skills within a corporate environment.
Key Responsibilities
Install, configure, upgrade, and support
Windows 10/11 ,
macOS , and other authorized desktop applications and operating systems.
Provide maintenance and troubleshooting support for
desktops, laptops, printers, peripherals, and networking hardware .
Support and troubleshoot
mobile devices
(iOS and Android) and
Windows-based tablets .
Install, upgrade, and maintain
self-service ticketing systems
and
chip-and-pin payment devices .
Customize hardware and configurations to meet user and site-specific requirements.
Perform
preventive maintenance
and
remedial repairs
on computing equipment and peripherals.
Manage inventory of spare parts and ensure proper documentation of equipment repairs and replacements.
Track and analyze
incident trends
to identify recurring issues and recommend solutions.
Coordinate with
internal and external support teams
to resolve escalated technical incidents.
Maintain and update the
hardware and software asset register , ensuring accurate records of deployed equipment.
Collaborate effectively with IT departments and business stakeholders to ensure timely response and resolution of technical issues.
Adhere to
Health and Safety guidelines , ensuring safe operation of all IT equipment and environments.
Skills & Experience Required
Proven experience in
desktop and end-user support
roles within a corporate or enterprise environment.
Strong technical proficiency in
Windows 10/11 ,
macOS ,
Microsoft Office , and common business applications.
Practical knowledge of
hardware diagnostics, imaging tools, and device management systems .
Experience supporting
printers, scanners, mobile devices, and payment or ticketing systems
is advantageous.
Excellent troubleshooting and problem-solving abilities.
Strong communication and customer service skills, with a focus on providing user-friendly support.
Ability to work independently or as part of a team under the guidance of the
Field Services Manager .
Education & Certifications (Preferred)
Bachelor’s degree or diploma in
Information Technology, Computer Science , or a related discipline.
Relevant certifications such as
CompTIA A+ ,
Microsoft Certified Desktop Support Technician (MCDST) , or equivalent are advantageous.
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