Womble Bond Dickinson (US) LLP
Analyst I Service Desk
Join to apply for the Analyst I Service Desk role at Womble Bond Dickinson (US) LLP. Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its New York City office. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and system-related issues—often in time‑sensitive situations. Success in this position requires strong troubleshooting skills, clear communication, and a team‑oriented mindset to ensure reliable service delivery and a positive user experience.
Responsibilities
Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.
Participate in a rotating after‑hours and weekend on‑call schedule shared across the team.
Provide in‑person support and maintain technology operations at their designated home office, while also assisting remote users across the firm’s 29 locations.
Monitor local and firm‑wide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.
Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.
Collaborate with other functional IT departments on projects and operational needs.
Coordinate setup of telephone, printers, and firm‑approved software in collaboration with other team members.
Assist in regular conference room checks and support audio/video conferencing technologies.
Occasional travel required to assist with firm‑related needs, including litigation and trial site support.
Requirements
Associate's degree or equivalent from a two‑year college required; a four‑year degree and relevant industry certifications preferred.
ITIL certification or demonstrated understanding preferred.
Strong knowledge of Microsoft Windows and Office; experience with legal‑specific applications is highly valued.
Excellent written and verbal communication skills.
Strong sense of teamwork, collaboration, and accountability in a distributed support model.
Demonstrated ability to provide responsive, professional, and user‑friendly support in a high‑demand environment.
COMPENSATION:
The salary range for 1‑14 years is approximately $54,000‑$112,000. Starting salary may be higher or lower depending upon internal equity and years of experience.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Law Practice
Location New York City, NY
#J-18808-Ljbffr
Responsibilities
Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.
Participate in a rotating after‑hours and weekend on‑call schedule shared across the team.
Provide in‑person support and maintain technology operations at their designated home office, while also assisting remote users across the firm’s 29 locations.
Monitor local and firm‑wide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.
Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.
Collaborate with other functional IT departments on projects and operational needs.
Coordinate setup of telephone, printers, and firm‑approved software in collaboration with other team members.
Assist in regular conference room checks and support audio/video conferencing technologies.
Occasional travel required to assist with firm‑related needs, including litigation and trial site support.
Requirements
Associate's degree or equivalent from a two‑year college required; a four‑year degree and relevant industry certifications preferred.
ITIL certification or demonstrated understanding preferred.
Strong knowledge of Microsoft Windows and Office; experience with legal‑specific applications is highly valued.
Excellent written and verbal communication skills.
Strong sense of teamwork, collaboration, and accountability in a distributed support model.
Demonstrated ability to provide responsive, professional, and user‑friendly support in a high‑demand environment.
COMPENSATION:
The salary range for 1‑14 years is approximately $54,000‑$112,000. Starting salary may be higher or lower depending upon internal equity and years of experience.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Law Practice
Location New York City, NY
#J-18808-Ljbffr