Charter Global
Information Technology Help Desk Analyst
Charter Global, Conyers, Georgia, United States, 30207
Information Technology Help Desk Analyst
Seeking a Help Desk Analyst to provide Tier 1 technical support in a high‑volume
call center environment . You’ll assist both internal staff and external users with hardware/software issues, account access, and mobile driver’s license provisioning.
Key Responsibilities
Handle inbound calls with professionalism and empathy
Troubleshoot issues with Outlook, MS Office, Windows 7/10, and Apple iOS
Escalate tickets to vendors or senior support teams
Support website navigation, password resets, and account management
Qualifications
2+ years in IT Help Desk or Call Center support
Strong customer service and communication skills
Technical diploma or vocational degree preferred
Fluent in
Spanish and English
Regards, Ashish Lal | Talent Acquisition Manager One Glenlake Parkway | Suite 525 | Atlanta, GA 30328
#J-18808-Ljbffr
call center environment . You’ll assist both internal staff and external users with hardware/software issues, account access, and mobile driver’s license provisioning.
Key Responsibilities
Handle inbound calls with professionalism and empathy
Troubleshoot issues with Outlook, MS Office, Windows 7/10, and Apple iOS
Escalate tickets to vendors or senior support teams
Support website navigation, password resets, and account management
Qualifications
2+ years in IT Help Desk or Call Center support
Strong customer service and communication skills
Technical diploma or vocational degree preferred
Fluent in
Spanish and English
Regards, Ashish Lal | Talent Acquisition Manager One Glenlake Parkway | Suite 525 | Atlanta, GA 30328
#J-18808-Ljbffr