WSH Management, Inc.
Regional Property Manager Position Summary
WSH Management is currently recruiting for a Regional Property Manager based in North Los Angeles, CA. The Regional Property Manager is fully accountable for all day‑to‑day property operations, overseeing and enhancing the value of the properties within their Region.
The Regional Property Manager oversees the daily operations and performance of multiple HACLA‑regulated apartment communities within their assigned region of North Los Angeles. This position supervises and supports on‑site management staff, ensuring compliance with HUD and HACLA program requirements, company policies, and budget goals. The Regional Manager collaborates closely with corporate leadership on financial reporting, resident relations, and operational planning to maintain high occupancy, compliance accuracy, and strong community standards. While the initial focus will be on HACLA properties, this position will eventually transition to include oversight of mixed HACLA / LIHTC communities as the portfolio evolves.
What we offer :
Salary: $95‑100K per year base salary, plus bonus incentives
Medical, Dental, Vision, Life and 401k with employer match
Paid vacation and 15 paid company holidays
Full time Exempt: 40 hours per week, Monday to Friday and as needed
Hybrid Schedule to work remotely and visit on site to the properties within the North Los Angeles portfolio
Regional Property Manager Job Duties
Monitoring Vital Factors and providing coaching for achieving goals.
Supervising and developing Resident Managers for assigned communities.
Assisting with monitoring all HR or Worker Comp issues and coordinating issues with VP and Emplicity.
Providing site‑level training and onboarding to new Resident Managers. Providing follow‑up to ensure new policies are being followed.
Responding timely to resident relation issues for assigned communities and reporting issues and outcomes to VP at least weekly.
Assisting with overseeing budgeted capital improvements including scope of work and bid process as requested by VP.
Attending and participating in Monthly Operations Meetings as requested.
Reporting any concerns regarding compliance and legal issues to VP and participating as requested.
Attending on‑site community audits/site‑inspections as requested by VP.
Developing and reviewing annual operating budgets with Resident Managers for assigned communities.
Assisting in developing Policy & Procedures manual on an ongoing basis. Setting up good practices to ensure that Managers are referring to the manual and making suggestions for changes when necessary.
Ensuring that all policies are in place to operate the community at the most efficient manner possible to ensure the highest quality care to our residents.
Ensuring that all company‑provided training is completed as required for staff at assigned communities.
Reviewing Monthly Status Reports and Safety Reports on a monthly basis.
Assisting and supporting social service programs.
Attending Resident Meetings at least once per year for each property in region.
Conducting semi‑annual Property Audits for each property in region and completing the applicable form.
Coordinating with HACLA’s Asset Management and Compliance Divisions to ensure timely reporting, audits, and responses.
Ensuring site staff follow LIHTC, HUD, HACLA and other affordable housing program requirements, including rent approvals, certifications, and waiting list procedures.
Other projects may be assigned from time to time.
Financial
Demonstrating ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.
Daily review of all property Yardi dashboards.
Reviewing all vacant and available units to ensure timely move‑ins.
Maintaining accurate records of all community transactions and submitting them on a timely basis (e.g., rent rolls, delinquency reports, move‑in / move‑outs).
Preparing annual budgets and income projections in a timely and accurate manner.
Ensuring that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
Generating necessary legal action, documents and processes in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines.
Providing constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
Ensuring that invoices are accurately processed for approval and payment by Corporate office, managing petty cash and all funds.
Leasing
Ensuring property is rented to fullest capacity and lost rent is minimized.
Utilizing the Yardi leasing workflow process from initial contract through approval/denial of tenancy & move‑in.
Utilizing marketing strategies to secure prospective residents.
Confirming that leasing staff techniques are effective in qualifying and securing future residents.
Confirming that leasing staff gather information about market competition in the area and filing it.
Continuously monitoring and analyzing traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to provide up‑to‑date information when requested.
Representing the company in a professional manner at all times.
Administrative
Preparing and/or implementing procedures and systems within company guidelines to ensure orderly, efficient workflow.
Having a working knowledge of California landlord/tenant law and common procedures and notices.
Confirming all leases and corresponding paperwork are completed and input to software system accurately and on time.
Ensuring current resident files are properly maintained and in required order.
Ensuring all administrative paperwork is accurate, complete and submitted on a timely basis.
Ensuring compliance with all applicable affordable housing programs.
Leading emergency team for community. Ensuring proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
Handling resident concerns and requests on a timely basis to ensure resident satisfaction with management.
Participating in resident social service programs and/or coordinating resident activities programs.
Developing and/or implementing resident retention programs (e.g., resident functions, special promotions, monthly newsletters).
Ensuring distribution of all company or community‑issued notices (e.g., bad weather, emergency).
Consistently implementing policies of the community.
Daily review of all emails and responding within 24 hours as necessary.
Personnel Management
Consistently using successful techniques and company directives to screen, hire, orient and train new personnel.
Ensuring efficiency of staff through ongoing training, instruction, counseling and leadership.
Planning weekly/daily brief meetings with staff to review schedules, work‑order status and assignments.
Coordinating maintenance schedule and assignments with Maintenance Supervisor.
Administering action plans consistently and on a timely basis with performance problems. Documenting appropriately, communicating situation to supervisor, Human Resources Director, and terminating properly when necessary.
Providing support to staff to encourage teamwork and leading as an example in creating a harmonious environment.
Ensuring all administrative processes involving personnel are handled on a timely basis (performance evaluations, salary reviews, online timekeeping, change of status).
Maintenance
Maintaining community appearance and ensuring repairs are noted and completed on a timely basis. This requires regular community inspections and tours.
Assuring quality and quantity of market‑ready apartments.
Ensuring that models and market‑ready apartments are walked daily and communicating any service‑related needs to maintenance.
Ensuring that service request procedures are followed, are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow‑up.
Safety
Learning and ensuring compliance with all company, local, state and federal safety rules.
Ensuring that unsafe conditions are corrected in a timely manner.
Directing staff to follow a "safety first" principle.
Regional Property Manager Abilities
Ability to make decisions, meet targets and work under pressure.
Strong command of the English language, including proper grammar, spelling and sentence structure.
Thorough understanding of the English language and ability to communicate effectively with others.
Strong writing and proofreading skills.
Attention to detail in all aspects of job performance.
Effectively prioritizing multiple projects simultaneously while meeting deadlines.
Demonstrated managerial and leadership skills.
Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company's brand and image.
Demonstrating ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
Effectively conveying ideas, images and goals to a diverse group of personalities.
Possessing a positive attitude, keeping calm and smiling under all circumstances.
Resident Manager Qualifications / Preferred Experience
Position requires a minimum of 3 years Regional Property Manager experience specifically, HUD Project‑Based Section 8 apartment communities. Affordable housing and permanent supportive housing experience preferred.
College degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Achieving Fair Housing certification prior to interaction with prospects or residents.
Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel and Outlook as well as Yardi Property Management Software.
Knowledge of OSHA laws and regulations.
Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
Participating in training to comply with new projects, programs or existing laws.
Being able to work evenings and weekends on call as needed.
Presenting self in a neat, clean and professional manner at all times throughout the workday and / or whenever present at the community or representing the community.
Complying with expectations as demonstrated in the Employee Handbook.
About Us For over 25 years, WSH Management has been a trusted leader in managing senior and multifamily apartment communities across California. With deep expertise in both affordable and market‑rate housing, we proudly manage more than 80 communities and support a team of over 200 dedicated employees and are still growing.
At WSH, we believe that great people make great communities. That's why we invest in our team through comprehensive training, clear growth opportunities, and a workplace culture built on respect and collaboration. We were honored to receive the 2024 Employee Choice Award, and we are committed to keeping that momentum going.
If you're passionate about service, teamwork, and personal development we would love to welcome you to our team.
WSH Management is proud to be an Equal Opportunity Employer.
www.wshmgmt.com
#J-18808-Ljbffr
The Regional Property Manager oversees the daily operations and performance of multiple HACLA‑regulated apartment communities within their assigned region of North Los Angeles. This position supervises and supports on‑site management staff, ensuring compliance with HUD and HACLA program requirements, company policies, and budget goals. The Regional Manager collaborates closely with corporate leadership on financial reporting, resident relations, and operational planning to maintain high occupancy, compliance accuracy, and strong community standards. While the initial focus will be on HACLA properties, this position will eventually transition to include oversight of mixed HACLA / LIHTC communities as the portfolio evolves.
What we offer :
Salary: $95‑100K per year base salary, plus bonus incentives
Medical, Dental, Vision, Life and 401k with employer match
Paid vacation and 15 paid company holidays
Full time Exempt: 40 hours per week, Monday to Friday and as needed
Hybrid Schedule to work remotely and visit on site to the properties within the North Los Angeles portfolio
Regional Property Manager Job Duties
Monitoring Vital Factors and providing coaching for achieving goals.
Supervising and developing Resident Managers for assigned communities.
Assisting with monitoring all HR or Worker Comp issues and coordinating issues with VP and Emplicity.
Providing site‑level training and onboarding to new Resident Managers. Providing follow‑up to ensure new policies are being followed.
Responding timely to resident relation issues for assigned communities and reporting issues and outcomes to VP at least weekly.
Assisting with overseeing budgeted capital improvements including scope of work and bid process as requested by VP.
Attending and participating in Monthly Operations Meetings as requested.
Reporting any concerns regarding compliance and legal issues to VP and participating as requested.
Attending on‑site community audits/site‑inspections as requested by VP.
Developing and reviewing annual operating budgets with Resident Managers for assigned communities.
Assisting in developing Policy & Procedures manual on an ongoing basis. Setting up good practices to ensure that Managers are referring to the manual and making suggestions for changes when necessary.
Ensuring that all policies are in place to operate the community at the most efficient manner possible to ensure the highest quality care to our residents.
Ensuring that all company‑provided training is completed as required for staff at assigned communities.
Reviewing Monthly Status Reports and Safety Reports on a monthly basis.
Assisting and supporting social service programs.
Attending Resident Meetings at least once per year for each property in region.
Conducting semi‑annual Property Audits for each property in region and completing the applicable form.
Coordinating with HACLA’s Asset Management and Compliance Divisions to ensure timely reporting, audits, and responses.
Ensuring site staff follow LIHTC, HUD, HACLA and other affordable housing program requirements, including rent approvals, certifications, and waiting list procedures.
Other projects may be assigned from time to time.
Financial
Demonstrating ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.
Daily review of all property Yardi dashboards.
Reviewing all vacant and available units to ensure timely move‑ins.
Maintaining accurate records of all community transactions and submitting them on a timely basis (e.g., rent rolls, delinquency reports, move‑in / move‑outs).
Preparing annual budgets and income projections in a timely and accurate manner.
Ensuring that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
Generating necessary legal action, documents and processes in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines.
Providing constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
Ensuring that invoices are accurately processed for approval and payment by Corporate office, managing petty cash and all funds.
Leasing
Ensuring property is rented to fullest capacity and lost rent is minimized.
Utilizing the Yardi leasing workflow process from initial contract through approval/denial of tenancy & move‑in.
Utilizing marketing strategies to secure prospective residents.
Confirming that leasing staff techniques are effective in qualifying and securing future residents.
Confirming that leasing staff gather information about market competition in the area and filing it.
Continuously monitoring and analyzing traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to provide up‑to‑date information when requested.
Representing the company in a professional manner at all times.
Administrative
Preparing and/or implementing procedures and systems within company guidelines to ensure orderly, efficient workflow.
Having a working knowledge of California landlord/tenant law and common procedures and notices.
Confirming all leases and corresponding paperwork are completed and input to software system accurately and on time.
Ensuring current resident files are properly maintained and in required order.
Ensuring all administrative paperwork is accurate, complete and submitted on a timely basis.
Ensuring compliance with all applicable affordable housing programs.
Leading emergency team for community. Ensuring proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
Handling resident concerns and requests on a timely basis to ensure resident satisfaction with management.
Participating in resident social service programs and/or coordinating resident activities programs.
Developing and/or implementing resident retention programs (e.g., resident functions, special promotions, monthly newsletters).
Ensuring distribution of all company or community‑issued notices (e.g., bad weather, emergency).
Consistently implementing policies of the community.
Daily review of all emails and responding within 24 hours as necessary.
Personnel Management
Consistently using successful techniques and company directives to screen, hire, orient and train new personnel.
Ensuring efficiency of staff through ongoing training, instruction, counseling and leadership.
Planning weekly/daily brief meetings with staff to review schedules, work‑order status and assignments.
Coordinating maintenance schedule and assignments with Maintenance Supervisor.
Administering action plans consistently and on a timely basis with performance problems. Documenting appropriately, communicating situation to supervisor, Human Resources Director, and terminating properly when necessary.
Providing support to staff to encourage teamwork and leading as an example in creating a harmonious environment.
Ensuring all administrative processes involving personnel are handled on a timely basis (performance evaluations, salary reviews, online timekeeping, change of status).
Maintenance
Maintaining community appearance and ensuring repairs are noted and completed on a timely basis. This requires regular community inspections and tours.
Assuring quality and quantity of market‑ready apartments.
Ensuring that models and market‑ready apartments are walked daily and communicating any service‑related needs to maintenance.
Ensuring that service request procedures are followed, are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow‑up.
Safety
Learning and ensuring compliance with all company, local, state and federal safety rules.
Ensuring that unsafe conditions are corrected in a timely manner.
Directing staff to follow a "safety first" principle.
Regional Property Manager Abilities
Ability to make decisions, meet targets and work under pressure.
Strong command of the English language, including proper grammar, spelling and sentence structure.
Thorough understanding of the English language and ability to communicate effectively with others.
Strong writing and proofreading skills.
Attention to detail in all aspects of job performance.
Effectively prioritizing multiple projects simultaneously while meeting deadlines.
Demonstrated managerial and leadership skills.
Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company's brand and image.
Demonstrating ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
Effectively conveying ideas, images and goals to a diverse group of personalities.
Possessing a positive attitude, keeping calm and smiling under all circumstances.
Resident Manager Qualifications / Preferred Experience
Position requires a minimum of 3 years Regional Property Manager experience specifically, HUD Project‑Based Section 8 apartment communities. Affordable housing and permanent supportive housing experience preferred.
College degree preferred.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Achieving Fair Housing certification prior to interaction with prospects or residents.
Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel and Outlook as well as Yardi Property Management Software.
Knowledge of OSHA laws and regulations.
Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
Participating in training to comply with new projects, programs or existing laws.
Being able to work evenings and weekends on call as needed.
Presenting self in a neat, clean and professional manner at all times throughout the workday and / or whenever present at the community or representing the community.
Complying with expectations as demonstrated in the Employee Handbook.
About Us For over 25 years, WSH Management has been a trusted leader in managing senior and multifamily apartment communities across California. With deep expertise in both affordable and market‑rate housing, we proudly manage more than 80 communities and support a team of over 200 dedicated employees and are still growing.
At WSH, we believe that great people make great communities. That's why we invest in our team through comprehensive training, clear growth opportunities, and a workplace culture built on respect and collaboration. We were honored to receive the 2024 Employee Choice Award, and we are committed to keeping that momentum going.
If you're passionate about service, teamwork, and personal development we would love to welcome you to our team.
WSH Management is proud to be an Equal Opportunity Employer.
www.wshmgmt.com
#J-18808-Ljbffr