WizeHire, Inc
Hilton Cincinnati Netherland Plaza • Cincinnati , OH , US
Posted 2 months ago
Description The Hilton Cincinnati Netherland Plaza is hiring an Assistant Front Office Manager. The hotel Assistant Front Office Manager supports the Front Office Manager by managing daily operations, supervising and training staff, ensuring exceptional guest service, and handling administrative and financial tasks.
Key responsibilities include assisting with check-ins/check-outs, resolving guest issues, managing reservations, overseeing staff schedules and payroll, and maintaining professional communication with guests and other departments.
If you're ready to join a great team and hotel, apply today.
Responsibilities
Warmly welcoming guests, assisting with check-in/check-out, providing information, and resolving complaints to ensure a positive guest experience
Training and evaluating front desk staff, supervising shift changes, and ensuring adherence to hotel policies and procedures
Overseeing daily front office operations, including managing reservations, handling payments, and maintaining logbooks and daily reports
Assisting with staff scheduling, payroll procedures, and data entry.
Handling cash, checks, and credit payments, and monitoring financial activities to ensure profitability
Communicating with other hotel departments to ensure seamless guest experiences and coordinating activities
Qualifications
1 or more years of supervisory experience
3 or more years of hotel front desk experience
Hilton ONQ experience
Hilton PEP experience is ideal but not required
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Posted 2 months ago
Description The Hilton Cincinnati Netherland Plaza is hiring an Assistant Front Office Manager. The hotel Assistant Front Office Manager supports the Front Office Manager by managing daily operations, supervising and training staff, ensuring exceptional guest service, and handling administrative and financial tasks.
Key responsibilities include assisting with check-ins/check-outs, resolving guest issues, managing reservations, overseeing staff schedules and payroll, and maintaining professional communication with guests and other departments.
If you're ready to join a great team and hotel, apply today.
Responsibilities
Warmly welcoming guests, assisting with check-in/check-out, providing information, and resolving complaints to ensure a positive guest experience
Training and evaluating front desk staff, supervising shift changes, and ensuring adherence to hotel policies and procedures
Overseeing daily front office operations, including managing reservations, handling payments, and maintaining logbooks and daily reports
Assisting with staff scheduling, payroll procedures, and data entry.
Handling cash, checks, and credit payments, and monitoring financial activities to ensure profitability
Communicating with other hotel departments to ensure seamless guest experiences and coordinating activities
Qualifications
1 or more years of supervisory experience
3 or more years of hotel front desk experience
Hilton ONQ experience
Hilton PEP experience is ideal but not required
#J-18808-Ljbffr