Columbia Bank
Client Service Specialist
role at
Columbia Bank
Job Overview Join as the first point of contact for most clients, delivering on the bank's Breakthrough Client Service Standards. The Client Service Specialist (Teller) works under the guidance of the Branch Manager and Assistant Branch Manager to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The role also focuses on maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.
Responsibilities
Perform teller transactions and cash handling functions for clients with accuracy and confidentiality (e.g., deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer).
Support daily branch integrity tasks such as double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, and updating lobby rate sheets.
Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
Interact with external and internal clients, anticipate needs, and provide proactive solutions and problem resolutions aligned with the bank’s Breakthrough Client Service Standards.
Continuously deepen knowledge of Columbia Bank's product and service offerings and stay current on changes.
Discuss and uncover customers’ financial needs to identify and offer appropriate products and services.
Display curiosity to identify fraudulent activity.
Read, understand, and follow all relevant operational procedures.
Support referral goals for the branch by focusing on and referring basic bank products to the appropriate business partner.
Provide an extraordinary client experience during face‑to‑face, phone, and electronic interactions.
Qualifications
High School Diploma or GED, required.
1 year of previous banking or customer service experience, preferred.
Bilingual preferred.
Ability to learn and comply with all Bank policies, procedures, and systems.
Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.
Ability to think critically and provide appropriate solutions.
Requires reading, writing and basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for extended periods of time.
Benefits We offer a competitive total rewards package including base wages ($18.00 to $20.00 per hour) and comprehensive benefits. The role may be eligible for performance‑based incentive compensation.
Competitive Incentive Plan: Earn rewards that match your efforts.
Professional Development: Grow your skills with tailored premier banker programs.
Career Growth: Clear paths to achieve your professional goals.
Health & wellness benefits: medical, dental, vision plans, and mental health resources.
Retirement savings: 401(k) plan with employer match for qualifying contributions.
Insurance: life, disability, and optional auto & home insurance.
Additional: tuition assistance, pet insurance, identity theft protection, legal support, employee assistance program, and access to an online discount marketplace.
Paid time off: vacation, sick days, volunteer days, and holidays.
Location 6750 Main Street, Bonners Ferry, Idaho 83805 – Ability to work fully onsite at posted location.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking
EEO Statement Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email:
email@columbiabank.com .
#J-18808-Ljbffr
role at
Columbia Bank
Job Overview Join as the first point of contact for most clients, delivering on the bank's Breakthrough Client Service Standards. The Client Service Specialist (Teller) works under the guidance of the Branch Manager and Assistant Branch Manager to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The role also focuses on maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.
Responsibilities
Perform teller transactions and cash handling functions for clients with accuracy and confidentiality (e.g., deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer).
Support daily branch integrity tasks such as double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, and updating lobby rate sheets.
Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
Interact with external and internal clients, anticipate needs, and provide proactive solutions and problem resolutions aligned with the bank’s Breakthrough Client Service Standards.
Continuously deepen knowledge of Columbia Bank's product and service offerings and stay current on changes.
Discuss and uncover customers’ financial needs to identify and offer appropriate products and services.
Display curiosity to identify fraudulent activity.
Read, understand, and follow all relevant operational procedures.
Support referral goals for the branch by focusing on and referring basic bank products to the appropriate business partner.
Provide an extraordinary client experience during face‑to‑face, phone, and electronic interactions.
Qualifications
High School Diploma or GED, required.
1 year of previous banking or customer service experience, preferred.
Bilingual preferred.
Ability to learn and comply with all Bank policies, procedures, and systems.
Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.
Ability to think critically and provide appropriate solutions.
Requires reading, writing and basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for extended periods of time.
Benefits We offer a competitive total rewards package including base wages ($18.00 to $20.00 per hour) and comprehensive benefits. The role may be eligible for performance‑based incentive compensation.
Competitive Incentive Plan: Earn rewards that match your efforts.
Professional Development: Grow your skills with tailored premier banker programs.
Career Growth: Clear paths to achieve your professional goals.
Health & wellness benefits: medical, dental, vision plans, and mental health resources.
Retirement savings: 401(k) plan with employer match for qualifying contributions.
Insurance: life, disability, and optional auto & home insurance.
Additional: tuition assistance, pet insurance, identity theft protection, legal support, employee assistance program, and access to an online discount marketplace.
Paid time off: vacation, sick days, volunteer days, and holidays.
Location 6750 Main Street, Bonners Ferry, Idaho 83805 – Ability to work fully onsite at posted location.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking
EEO Statement Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email:
email@columbiabank.com .
#J-18808-Ljbffr