Real Floors
Position:
Customer Service Representative
Location:
San Diego, CA
Job Id:
2047
# of Openings:
1
Company Overview Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring provider in the country — we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
About the Role Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you’ll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.
What You’ll Do
Process and manage incoming customer orders via phone, email, and our online portal.
Provide clear and helpful solutions to customer inquiries and direct them as needed.
Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
Coordinate with internal departments to resolve any issues related to orders and installations.
What We’re Looking For
Bilingual fluency in English/Spanish is not required but is a plus.
2+ years of customer service experience, preferably over the phone.
Strong computer skills, with the ability to learn new systems quickly.
Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
Professional communication skills, both verbal and written, with a focus on customer satisfaction.
Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
Amazing Benefits
⭐ Paid Time Off (PTO)
⭐ Paid Holidays
⭐ FREE Life & Disability Insurance
⭐ Health Care Insurance – Company pays most of the cost!
⭐ Dental & Vision Care Insurance options
⭐ Retirement 401(k) + GENEROUS company match
⭐ Annual Bonus Potential
⭐ Fitness Membership Reimbursement
⭐ Employee Referral Bonus Program
⭐ More!
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.
Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Our Company’s Most Valuable Resource is Our People We believe in building partnerships with our customers. We pride ourselves on meeting commitments, solving problems, and staying plugged in to what’s happening on every job.
Be a part of our growing team of seasoned management, sales, service, estimation, and installation teams and experience first‑hand the Real Floors difference. If you don’t see a position listed above that fits your needs please fill out the application below and we will keep it on file in case something comes up.
GotYourBackAbility™ A leader in the multifamily flooring industry since 1987, Real Floors has the experience and resources to expertly deliver flooring installation, replacement and repair across 30 major US markets. We strive to build long-term relationships with each client to not only serve each community and its residents but to reach our mutual objectives as partners. Real Floors and Arbor clients can visit our secure online portal 24 hours per day, 7 days per week to schedule installations and repairs, track unit history, create estimates, complete prorate statements, rate installers and more.
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Customer Service Representative
Location:
San Diego, CA
Job Id:
2047
# of Openings:
1
Company Overview Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring provider in the country — we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
About the Role Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you’ll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.
What You’ll Do
Process and manage incoming customer orders via phone, email, and our online portal.
Provide clear and helpful solutions to customer inquiries and direct them as needed.
Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
Coordinate with internal departments to resolve any issues related to orders and installations.
What We’re Looking For
Bilingual fluency in English/Spanish is not required but is a plus.
2+ years of customer service experience, preferably over the phone.
Strong computer skills, with the ability to learn new systems quickly.
Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
Professional communication skills, both verbal and written, with a focus on customer satisfaction.
Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
Amazing Benefits
⭐ Paid Time Off (PTO)
⭐ Paid Holidays
⭐ FREE Life & Disability Insurance
⭐ Health Care Insurance – Company pays most of the cost!
⭐ Dental & Vision Care Insurance options
⭐ Retirement 401(k) + GENEROUS company match
⭐ Annual Bonus Potential
⭐ Fitness Membership Reimbursement
⭐ Employee Referral Bonus Program
⭐ More!
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.
Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Our Company’s Most Valuable Resource is Our People We believe in building partnerships with our customers. We pride ourselves on meeting commitments, solving problems, and staying plugged in to what’s happening on every job.
Be a part of our growing team of seasoned management, sales, service, estimation, and installation teams and experience first‑hand the Real Floors difference. If you don’t see a position listed above that fits your needs please fill out the application below and we will keep it on file in case something comes up.
GotYourBackAbility™ A leader in the multifamily flooring industry since 1987, Real Floors has the experience and resources to expertly deliver flooring installation, replacement and repair across 30 major US markets. We strive to build long-term relationships with each client to not only serve each community and its residents but to reach our mutual objectives as partners. Real Floors and Arbor clients can visit our secure online portal 24 hours per day, 7 days per week to schedule installations and repairs, track unit history, create estimates, complete prorate statements, rate installers and more.
#J-18808-Ljbffr