McFarland Construction
IT Support Specialist (Charlotte, NC)
McFarland Construction, Charlotte, North Carolina, United States, 28217
Job Description
Job Description
Company Overview McFarland Construction is a full-service commercial construction firm specializing in general contracting, design/build, and construction management services. We deliver high-quality projects across a wide range of markets including Financial Services, Health Sciences, Energy, Mission Critical, and the Public Sector. Founded in 2010, McFarland has grown to become the largest African American-owned general contractor in the Carolinas. Headquartered in Charlotte, NC, with regional offices in Raleigh, NC and Indianapolis, IN, we continue to expand our footprint and impact throughout the Southeast and Midwest. We’re proud to be ranked #18 Largest General Contractor in Charlotte, #3 Fastest-Growing Private Companies in the region, and among the Top General Contractors in the Southeast. If you’re looking for your next career move and want to be part of a dynamic, forward-thinking, and fast-growing company, McFarland Construction is the place for you. Join us and help shape the future of construction. Job Summary The IT Support Specialist provides hands-on technical support to McFarland Construction’s employees across all locations, including Charlotte, Raleigh, and Indiana. The specialist ensures smooth daily operations by managing hardware, software, networks, and mobile devices, as well as coordinating, escalating, and tracking IT needs and service tickets. This position requires an adaptable, customer-focused professional who can troubleshoot issues on-site, support remote staff, and maintain a consistent technology experience company-wide. Key Responsibilities include: 1. IT Coordination Serve as McFarland Construction’s primary liaison with our IT service provider, coordinating all IT-related issues, escalating as needed, and tracking open tickets through resolution. Support IT-related procurement, inventory, and vendor management for hardware, software, and
telecommunications. 2. End-User Support Provide Tier 1 support for hardware, software, connectivity, and network issues, both onsite and remotely. Set up and configure computers, peripherals, and software for new employees; manage offboarding processes including device recovery, license deactivation, and account termination. Install and update operating systems and applications, including the Microsoft 365 suite. Maintain accurate documentation for IT procedures, troubleshooting guides, and user training materials. Educate employees on cybersecurity awareness and monitor completion of security training. 3. Mobile Device and Asset Management Configure, enroll, and manage company mobile devices (phones, tablets, hotspots) using an MDM platform. Enforce security policies, manage remote lock/wipe capabilities, and track device inventory. Coordinate warranty claims, maintenance, and lifecycle replacement schedules. 4. Building Access and Security Systems Manage and administer building access control systems, including keycards, cameras, and alarm systems. Collaborate with Office administration on access control issues. Document and report any suspicious activity. Conduct regular audits of access control data to maintain security compliance. Education & Additional Qualifications High school diploma or equivalent required, associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred. 3–5 years of IT support or help desk experience in a multi-location organization preferred. Proficiency with MDM solutions (e.g., Microsoft Intune, Jamf, Workspace ONE) Strong knowledge of Windows operating systems, as well as iOS and Android devices. Basic understanding of networking principles Experience with ticketing systems such as ServiceNow, Jira, or Zendesk
Job Description
Company Overview McFarland Construction is a full-service commercial construction firm specializing in general contracting, design/build, and construction management services. We deliver high-quality projects across a wide range of markets including Financial Services, Health Sciences, Energy, Mission Critical, and the Public Sector. Founded in 2010, McFarland has grown to become the largest African American-owned general contractor in the Carolinas. Headquartered in Charlotte, NC, with regional offices in Raleigh, NC and Indianapolis, IN, we continue to expand our footprint and impact throughout the Southeast and Midwest. We’re proud to be ranked #18 Largest General Contractor in Charlotte, #3 Fastest-Growing Private Companies in the region, and among the Top General Contractors in the Southeast. If you’re looking for your next career move and want to be part of a dynamic, forward-thinking, and fast-growing company, McFarland Construction is the place for you. Join us and help shape the future of construction. Job Summary The IT Support Specialist provides hands-on technical support to McFarland Construction’s employees across all locations, including Charlotte, Raleigh, and Indiana. The specialist ensures smooth daily operations by managing hardware, software, networks, and mobile devices, as well as coordinating, escalating, and tracking IT needs and service tickets. This position requires an adaptable, customer-focused professional who can troubleshoot issues on-site, support remote staff, and maintain a consistent technology experience company-wide. Key Responsibilities include: 1. IT Coordination Serve as McFarland Construction’s primary liaison with our IT service provider, coordinating all IT-related issues, escalating as needed, and tracking open tickets through resolution. Support IT-related procurement, inventory, and vendor management for hardware, software, and
telecommunications. 2. End-User Support Provide Tier 1 support for hardware, software, connectivity, and network issues, both onsite and remotely. Set up and configure computers, peripherals, and software for new employees; manage offboarding processes including device recovery, license deactivation, and account termination. Install and update operating systems and applications, including the Microsoft 365 suite. Maintain accurate documentation for IT procedures, troubleshooting guides, and user training materials. Educate employees on cybersecurity awareness and monitor completion of security training. 3. Mobile Device and Asset Management Configure, enroll, and manage company mobile devices (phones, tablets, hotspots) using an MDM platform. Enforce security policies, manage remote lock/wipe capabilities, and track device inventory. Coordinate warranty claims, maintenance, and lifecycle replacement schedules. 4. Building Access and Security Systems Manage and administer building access control systems, including keycards, cameras, and alarm systems. Collaborate with Office administration on access control issues. Document and report any suspicious activity. Conduct regular audits of access control data to maintain security compliance. Education & Additional Qualifications High school diploma or equivalent required, associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred. 3–5 years of IT support or help desk experience in a multi-location organization preferred. Proficiency with MDM solutions (e.g., Microsoft Intune, Jamf, Workspace ONE) Strong knowledge of Windows operating systems, as well as iOS and Android devices. Basic understanding of networking principles Experience with ticketing systems such as ServiceNow, Jira, or Zendesk