MassMarkets is hiring: Call Center Job Openings (Immediately Hiring) in Dallas

Call Center Job Openings (Immediately Hiring)

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Position Overview

CALL CENTER JOB OPENINGS (HIRING IMMEDIATELY)

LOCATION: Dallas, TX

We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up‑sell customers on new products and services. There are a wide variety of project openings on government programs as well as on many recognizable brands. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.

This is a great opportunity to start your career with our growing team. With industry‑leading training, you are sure to grow. Advancement opportunities include Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

Position Responsibilities

In this role, you handle inbound and outbound calls, supporting customer service, technical support, and sales interactions. You will interact with hundreds of customers weekly across the country to resolve support issues, sell new products, and ensure a best‑in‑class customer experience.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Lead fact‑finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and manager for resolution as needed.
• Attend meetings and training and review all new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Candidate Qualifications

We provide world‑class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated, energetic, and dedicated.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem‑solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and ability to build relationships with your team and customers.

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Conditions of Employment

Must be authorized to work in the United States.

Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers contingent on drug screening results.

Compensation & Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
• Retirement Savings: Available retirement savings programs.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Access to life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team‑oriented culture fostering collaboration.
• Casual Dress Code: Comfortable attire.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, and lift up to 40 pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless undue hardship would result. Contact Human Resources for accommodations.

Diversity and Equality

We embrace differences and our workplace is based solely on merit and qualifications. We provide a discrimination‑free environment and consider qualified applicants with criminal histories in accordance with local and federal requirements. We will not tolerate discrimination or harassment.

About MCI

MCI helps customers take on CX and DX challenges differently, creating industry‑leading solutions. We assist companies with business process outsourcing, staff augmentation, contact center services, and IT services across the globe. MCI was named Iowa’s Fastest Growing Company and operates facilities in multiple locations worldwide.

Application Instructions

Complete a full application on our company careers page. Applicants must submit a pre‑employment test and provide necessary background verification.

Salary

Competitive compensation that grows with experience.

MCI is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.