Teledyne Technologies Incorporated
Customer Service Support
Teledyne Technologies Incorporated, San Diego, California, United States, 92189
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Customer Service Support
role at
Teledyne Technologies Incorporated
Be visionary. Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
Job Description Customer Service Support: Interacts with customers, company sales and/or service representatives to handle a variety of pre‑sales or post‑sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned material issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensures service information is accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Essential Duties and Responsibilities
Responds to customer inquiries regarding price and product literature requests.
Processes customer orders/changes according to established department policies and procedures.
May recommend price adjustments based on Company/customer relationship.
Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed.
Assists in resolving production scheduling, shipping, or invoicing issues to ensure delivery by specified dates.
Processes product returns and validates warranty claims.
Meets and exceeds customer’s service expectations.
Solicits sale of new or additional services.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of 10-15 years of experience in a similar position required. Two‑year certificate from college or technical school preferred and/or equivalent related experience and/or training.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: General knowledge of Microsoft Office.
Compensation Salary Range: $49,300.00 – $65,700.00
Legal Statements Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, age, genetics or any other characteristic protected by applicable federal, state, or local law.
If you need assistance or an accommodation while seeking employment, please email teledynerecruitment@teledyne.com or call (805) 373‑4545. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.
Stay Safe From Recruitment Fraud! Apply for positions with Teledyne directly at https://globalcareers‑teledyne.icims.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Software Development
Referrals increase your chances of interviewing at Teledyne Technologies Incorporated by 2x
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Customer Service Support
role at
Teledyne Technologies Incorporated
Be visionary. Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
Job Description Customer Service Support: Interacts with customers, company sales and/or service representatives to handle a variety of pre‑sales or post‑sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned material issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensures service information is accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Essential Duties and Responsibilities
Responds to customer inquiries regarding price and product literature requests.
Processes customer orders/changes according to established department policies and procedures.
May recommend price adjustments based on Company/customer relationship.
Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed.
Assists in resolving production scheduling, shipping, or invoicing issues to ensure delivery by specified dates.
Processes product returns and validates warranty claims.
Meets and exceeds customer’s service expectations.
Solicits sale of new or additional services.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of 10-15 years of experience in a similar position required. Two‑year certificate from college or technical school preferred and/or equivalent related experience and/or training.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: General knowledge of Microsoft Office.
Compensation Salary Range: $49,300.00 – $65,700.00
Legal Statements Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, age, genetics or any other characteristic protected by applicable federal, state, or local law.
If you need assistance or an accommodation while seeking employment, please email teledynerecruitment@teledyne.com or call (805) 373‑4545. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.
Stay Safe From Recruitment Fraud! Apply for positions with Teledyne directly at https://globalcareers‑teledyne.icims.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Software Development
Referrals increase your chances of interviewing at Teledyne Technologies Incorporated by 2x
#J-18808-Ljbffr