Capital One
Business Manager - Experience Platform Analytics (XPA)
Capital One, Mc Lean, Virginia, us, 22107
Business Manager - Experience Platform Analytics (XPA)
As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world‑class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
This specific role is within the Experience Platforms Analytics (XPA) team and serves the broader Enterprise Consumer Products organization. The role’s central responsibility is to own and build insights from customer sentiment data: you will partner with product & technology teams to build the roadmaps for customer sentiment data enhancements and ensure progress. You will also execute on monitoring and analyzing the current customer sentiment data for insights. Beyond this core project, you will also take on other projects in the digital platform space, supporting customer experience and front‑end platform teams.
Responsibilities
Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
Coach and develop analysts, building and retaining talent at Capital One.
Develop and implement new product and pricing strategies for various lending products; lead product‑level modeling and analytics.
Lead direct‑to‑consumer marketing efforts for select products and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences and breakthrough technology and concepts designed to deliver on new go‑to‑market strategies.
Drive step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently.
Work closely with colleagues across Capital One (IT, Sales, Operations, Finance and others) to drive improvement in quality, volume, service, and profitability.
Apply strong analytical orientation, concept thinking, and quantitative skills to decision making and problem solving.
Demonstrate strong executive communication skills, strategic influencing, and the ability to drive agreement through intellect, interpersonal and negotiation skills.
Maintain clear results orientation, focusing on short‑ and long‑term goals, and driving and executing an agenda in an uncertain and fluid environment.
Show a successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.
Basic Qualifications
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering).
At least 2 years of experience in analysis.
Preferred Qualifications
Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics or Engineering.
5+ years of experience in analysis.
2+ years of experience in financial services.
1+ year of experience in consulting.
2+ years of experience in people management.
Compensation & Benefits Chicago, IL: $144,000 – $164,400 McLean, VA: $158,400 – $180,800 New York, NY: $172,800 – $197,200 Richmond, VA: $144,000 – $164,400
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.
Application & Equal Opportunity No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
Referrals increase your chances of interviewing at Capital One by 2x.
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This specific role is within the Experience Platforms Analytics (XPA) team and serves the broader Enterprise Consumer Products organization. The role’s central responsibility is to own and build insights from customer sentiment data: you will partner with product & technology teams to build the roadmaps for customer sentiment data enhancements and ensure progress. You will also execute on monitoring and analyzing the current customer sentiment data for insights. Beyond this core project, you will also take on other projects in the digital platform space, supporting customer experience and front‑end platform teams.
Responsibilities
Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
Coach and develop analysts, building and retaining talent at Capital One.
Develop and implement new product and pricing strategies for various lending products; lead product‑level modeling and analytics.
Lead direct‑to‑consumer marketing efforts for select products and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences and breakthrough technology and concepts designed to deliver on new go‑to‑market strategies.
Drive step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently.
Work closely with colleagues across Capital One (IT, Sales, Operations, Finance and others) to drive improvement in quality, volume, service, and profitability.
Apply strong analytical orientation, concept thinking, and quantitative skills to decision making and problem solving.
Demonstrate strong executive communication skills, strategic influencing, and the ability to drive agreement through intellect, interpersonal and negotiation skills.
Maintain clear results orientation, focusing on short‑ and long‑term goals, and driving and executing an agenda in an uncertain and fluid environment.
Show a successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.
Basic Qualifications
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering).
At least 2 years of experience in analysis.
Preferred Qualifications
Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics or Engineering.
5+ years of experience in analysis.
2+ years of experience in financial services.
1+ year of experience in consulting.
2+ years of experience in people management.
Compensation & Benefits Chicago, IL: $144,000 – $164,400 McLean, VA: $158,400 – $180,800 New York, NY: $172,800 – $197,200 Richmond, VA: $144,000 – $164,400
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.
Application & Equal Opportunity No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
Referrals increase your chances of interviewing at Capital One by 2x.
#J-18808-Ljbffr