Salvation Army ARC
Guest Relations Associate
Salvation Army ARC, San Francisco, California, United States, 94199
Front Desk Representative
Essential duties and responsibilities include the following:
Greet guests as they enter the building and ensure they feel welcomed and have a positive experience
Process all guest inquiries and sales by maintaining knowledge of current programs, services, and fees
Provide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data
Handle and resolve guests' complaints and disputes by obtaining and evaluating all relevant data
Provide security to ensure the Kroc Center and Railton Place are safe and secure by ensuring authorized entry by checking in/out all guests
Review security monitors and report any suspicious or inappropriate activity to management
Assist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergencies
Maintain cleanliness of facility and conduct all mandatory safety checks
Ensure that events, programs, and activities begin and end on time, providing support as needed
Responsible for all opening and closing duties
Assist Kroc Center, Railton Place, and Property team with accurate and detailed work order and incident reports
Accept mail and packages for Kroc Center staff and Railton Place residents
Perform other duties as assigned
Other related duties as required
Education and Experience
High School Diploma or equivalent (required)
Skills and Abilities
Excellent customer service skills
Computer literate with proficient typing skills
Able to perform job functions with a proactive mindset, good organization, attention to detail, fine judgment
Bilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese (preferred)
Experience with a Point of Sales (POS) system and membership recruitment (preferred)
Physical Requirements
Ability to lift up to 25 lbs. (usually file boxes)
Equipment Used
Modern Office Equipment and Relevant Software
ADA Statement Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
Religious Purposes Statement Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of the Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or the Army's religious purposes.
At-Will Statement Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.
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Greet guests as they enter the building and ensure they feel welcomed and have a positive experience
Process all guest inquiries and sales by maintaining knowledge of current programs, services, and fees
Provide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data
Handle and resolve guests' complaints and disputes by obtaining and evaluating all relevant data
Provide security to ensure the Kroc Center and Railton Place are safe and secure by ensuring authorized entry by checking in/out all guests
Review security monitors and report any suspicious or inappropriate activity to management
Assist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergencies
Maintain cleanliness of facility and conduct all mandatory safety checks
Ensure that events, programs, and activities begin and end on time, providing support as needed
Responsible for all opening and closing duties
Assist Kroc Center, Railton Place, and Property team with accurate and detailed work order and incident reports
Accept mail and packages for Kroc Center staff and Railton Place residents
Perform other duties as assigned
Other related duties as required
Education and Experience
High School Diploma or equivalent (required)
Skills and Abilities
Excellent customer service skills
Computer literate with proficient typing skills
Able to perform job functions with a proactive mindset, good organization, attention to detail, fine judgment
Bilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese (preferred)
Experience with a Point of Sales (POS) system and membership recruitment (preferred)
Physical Requirements
Ability to lift up to 25 lbs. (usually file boxes)
Equipment Used
Modern Office Equipment and Relevant Software
ADA Statement Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
Religious Purposes Statement Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of the Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or the Army's religious purposes.
At-Will Statement Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.
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