TEKsystems
Job Description
The IT Support Analyst role is responsible for providing excellent customer service and assisting associates with Tier 1 & 2 IT Support related issues. Additionally, you will manage support tickets while providing timely customer feedback. Performing all in‑person activities and prioritizing tickets based on business needs is also a large part of the job.
Responsibilities
Provide 1st level IT support for all incidents and requests routed directly to the Tech Support team
Perform 2nd level support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video‑conference equipment, or software applications
Perform all in‑person / user support activities
Perform IMAC (Identity Management & Access Control) duties related to end‑user computing
Assigned project tasks related to end‑user/desktop computing services
Provide time‐accurate customer feedback
Create new end‑user computing knowledge for the Service Desk
Assist in assigned problem investigations and resolution for end‑user computing problems
Proficiency in Windows / macOS / O365 Administration
Experience with remote desktop applications and help desk software
Installing and deploying new hardware systems, software upgrades, or cable management
QA Service Desk performance and work directly with the Service Desk for improvements
Additional Skills & Qualifications
High school diploma
Bachelor’s degree (highly desired, but not required)
Minimum three years of experience in an IT Support setting
Friendly and upbeat personality
Ability to work under pressure and manage multiple tickets
Problem‑solving skills
Conflict‑resolution skills
Job Type & Location This is a Contract position based out of Boston, MA.
Pay and Benefits The pay range for this position is $32.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type This is a fully onsite position in Boston, MA.
Application Deadline This position is anticipated to close on Nov 17, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Responsibilities
Provide 1st level IT support for all incidents and requests routed directly to the Tech Support team
Perform 2nd level support and activities for incidents and requests assigned from the Service Desk related to laptops, mobile devices, video‑conference equipment, or software applications
Perform all in‑person / user support activities
Perform IMAC (Identity Management & Access Control) duties related to end‑user computing
Assigned project tasks related to end‑user/desktop computing services
Provide time‐accurate customer feedback
Create new end‑user computing knowledge for the Service Desk
Assist in assigned problem investigations and resolution for end‑user computing problems
Proficiency in Windows / macOS / O365 Administration
Experience with remote desktop applications and help desk software
Installing and deploying new hardware systems, software upgrades, or cable management
QA Service Desk performance and work directly with the Service Desk for improvements
Additional Skills & Qualifications
High school diploma
Bachelor’s degree (highly desired, but not required)
Minimum three years of experience in an IT Support setting
Friendly and upbeat personality
Ability to work under pressure and manage multiple tickets
Problem‑solving skills
Conflict‑resolution skills
Job Type & Location This is a Contract position based out of Boston, MA.
Pay and Benefits The pay range for this position is $32.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type This is a fully onsite position in Boston, MA.
Application Deadline This position is anticipated to close on Nov 17, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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